About Us
at Silsbee Toyota

Brad was wonderful! Very satisfied with car purchase!

The staff. Was so polite. Helpful.Todd was excellent. In explaining. Everything. He had so much patients with. Me. Definitely best experience.

Tracy and Randy were awesome!!! They helped me find exactly what I wanted. Love my new 4 Runner!!

Wow I have to give them a 5 stars on trying to help me get a starter for my car, Chris and Lisa.. I DO NOT want to drive my supra anywhere far, but I have to since the toyota dealership near mine is no help whatsoever. If you need some services done to your car, give silsbee toyota a call. Thank you again for the help!

UPDATED RESOLUTION: After seeing the original review the general manager, Justin, reached out to me. He was extremely sincere and concerned that my experience was less than satisfactory. He Listened to my concerns and recount of the interactions with understanding. The conversation in no way felt like a standard "damage control" call like I would expect. Justin went over the warranties in question with great detail, even giving me the option to review/cancel the ones I had not wanted. Hearing first hand how high the expectations are for customer service, and the willingness to go above and beyond to make sure the experience is excellent, there is no other dealership I would rather do business with. ORIGINAL REVIEW (RESOLVED) -Misleading information regarding warranties, intimidation and threats about raising the price - I was repeatedly told appearance an theft warranty was not optional. However, they are listed as Optional in the documents. The sales man claimed ignorance when I asked for more detailed information. Once I was in Joe Nallie's office to review the contract, I asked specifically for information. I received vague information and was told he would print it for me, but immediately put the signature pages in front of me. I picked each one up, trying to read carefully. Joe repeatedly spoke out, as if making small talk. Abruptly and loudly commenting on things out of context. It felt like purposeful, rude distractions. The papers were shuffled and our of order multiple times and questions dodged. I did eventually find the page on the specific warranty. I pointed out the document states clearly it was NOT mandatory for purchase. His response was very snide, "Well ,I can just raise the price of the car. If that's a problem." I was literally shocked at how quickly the tone changed from dismissive to contentious. I absolutely should have walked out, but before I could really grasp what I was being told. He pulled a document identical to the one in my hands, and said "Plus you already signed it." I guess that's what all the shuffling was about, I was purposefully mislead and lied to. I regret not walking out. I've seen first hand that this dealership, like many others are conniving and will absolutely take advantage. So you know, the RESISTALL360 is optional. The product being applied to the car does NOT mean you have to Purchase the service of covering the optional warranty. But be prepared you will get major push back, threats of raising prices and down right rude behavior if you question it.

We bought a 2025 Tacoma on 10/12/25. Ben Burla was our salesman. He was informative, knowledgeable, professional, patient, and pleasant to deal with.

Brad was great. Would buy a car from him and any day.

Excellent Service always with a smile and gratitude for using Toyota Silsbee! I love this place! They do care for their customers.

Ben Burla was great. He was very helpful

Tracy Poland , worked well with us would buy another vehicle from her

Tracy Poland worked well with my daughter Christy, thank you again

Todd Trahan was the best, quick and efficient.

Great experience. Silsbee Toyota made selling my car fast and easy.

Ben Burla is the best! Great dealership and no pressure sales.

Tracy Poland was a delight to work with on helping us with the purchase of our 2026 Toyota Grand Highlander. Very quick communication, explained everything well in detail, wasn't pushy or used any bully tactics most dealerships in Houston use. I strongly recommend anyone who is looking for a Toyota or any of their used vehicles to stop by and give Tracy and Silsbee Toyota a chance!!

Justin Bumsted has helped my family purchase several vehicles over the years and we recommend him to anyone. Tracy Poland made this specific purchase as stress free as can be and we're happy with our experience at Silsbee Toyota.

The sales staff was great. No pressure. Just presented us all the facts about the vehicles and once we decided, they got us in and out quickly.

It's been a fun and very enjoyable experience. The people who I delt with were extremely personable. They made buying a truck very easy and they were very knowledgeable. My sales representative (Brad Eberth) was a great experience!

As always great service

Lisa in service department provided excellent customer service on my 4Runner. Rear brakes done at a very reasonable price.