Customer Testimonials
I LOVE SILSBEE TOYOTA. EVERYONE IS SO NICE AND ALWAYS IS WILLING TO HELP US, HAPPILY DOING THAT. I'M NOT THERE VERY LONG. ILOVE THE DONUT AND COFFEE MACHINE. THANKS SILSBEE TOYOTA. I LIVE 30 MINUTES AWAY BUT WOULD DRIVE FARTHER IF NEEDED.
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Austin was so easy to work with. We told him what we were looking for, the budget we had, and he didn’t mess around with us. He got us exactly what we needed and we couldn’t be happier!
James was amazing from beginning to the end.. He was super helpful. He went above and beyond!!! Thank you for everything you have done for my family!
Awesome customer service and willing to work hard as he could to get me a deal! Thanks for everything! Absolutely love my new Toyota Tundra
Great staff, knowledgeable! I am a man of few words. And don’t appreciate whoever runs this survey to tell me how many words to use or many to not use. You have asked me to respond to the survey and I did! If you don’t like this response, then I know you won’t like the next! And do NOT tell me that I must respond to an employee. As of now, I am NOT a happy customer because of this survey.
I had to bring my car in for the recall, so I got them to change the oil and inspect it while it was there.
Traci is the best this is the second time I have bought from Silsbee Toyota and I will never go anywhere else great people and place
Tracy made everything easy. She is Very friendly, honest and up front. She and the rest of the staff made our purchase easy. Thanks Tracy
I was interested in buying a new car and decided to stop by Silsbee Toyota and was greeted by Ben Burla. I am a elderly woman and am use to being treated like one. NOT Mr Burla!!!! He greeted me like he had known me forever...answered all my stupid questions with a smile and patience. Laughed at my jokes and by the time I left I had complete confidence in him. I am very pleased with my purchase...THANKS MR. BURLA!!!!
I have purchased two vehicles from Ben Burla with Silsbee Toyota and each time I had an outstanding and professional experience. Ben is honest, trustworthy and extremely knowledgeable. Mr. Burla's attention to detail and his customers satisfaction is always unparalleled. I highly recommend Ben Burla at Silsbee Toyota.
My saleswoman Tracy Poland made the buying experience worth it for me. She was professional and just an delight. I'll definitely will be an repeat costumer.
We drove from Louisiana to buy our new 4 Runner. They service was second to none. We could not be happier with our decision on the vehicle and the dealership!
I have bought two vehicles from sisbee Toyota and had a great experience both times. The sales staff are friendly and experienced. If you need a new or used vehicle go see Austin or Walter,they will treat you right!
I just bought a 2018 chevy camero from them and was dealing with Austin the whole time. NEVER have had a more polite and courteous salesman who made the transaction seamless. The professionalism he displayed was tremendous from detailing the car and filling it up and putting it on hold for me. I thank you Austin M for making believe buying a vehicle is still fun. I do and will and have already recommended you and yor dealership to everyone I hear looking to buy a vehicle. THANK YOU!! KENNETH
The best experience the best salesman 100% kind and knowledgeable and I loved him
Austin is awesome. An absolute joy to work with. Not pushy. Very professional and honest. Excellent salesman. Would definitely use him again and recommend him to everyone looking for a vehicle.
they were super fast super friendly and it was the easiest purchase of a vehicle I have experienced. I highly recommend these guys and gals to everyone. GREAT JOB GUYS!!!!!
Austin was wonderful to deal with. He was friendly and helpful. We would definitely use him again! Thanks Austin for a great buying experience. We appreciate it!
Although I have bought many vehicles from Silsbee Ford and Toyota over the years this was my first experience dealing with Tracy. She made the process quick and easy. Her level of professionalism is top notch, we enjoyed meeting her would highly recommend her to others.
Austin was great! The process was super smooth.
Austin McCracken was my salesperson and did an outstanding job I would highly recommend him and Silsbee Toyota
Thanks to Tracy Poland, I have never been thru an easier car buying experience. Zero pressure and 100% top notch customer service. She was highly knowledgeable about the car's features, helping me connect easily. I drove away smiling in my dream car! As a previous and current customer, I will confidently refer all family and friends to Silsbee Toyota for their next car purchase and insist they ask for Tracy to assist them in the process.
Just had an awesome experience buying a vehicle from Silsbee Toyota. Austin did an awesome job in making my purchase super pain free and easy. 10/10 would recommend them if you’re looking to buy a new vehicle!
Great service by everyone we talked to. Walter was very helpful
I have used Tracy since my very first new car buy. She’s always willing to help and very nice. Everyone at the dealership greets you with a smile. Thanks Silsbee Toyota!
Austin McCracken was our salesman and did an awesome job. I told him what I wanted and he made it happen. I also left some important documents in my trade in and Austin called to let me know. Thank you everyone at Silsbee Toyota!!!!
My experience here at Silsbee Toyota was great! Austin and Ben provided a great deal and made the purchase process smooth. I would definitely recommend getting your next Toyota from Silsbee Toyota, they are the best!
As always friendly reliable service with hometown feel I always enjoy seeing Walter who I buy all of my vehicles and Jessie in the Service department. Service made simple.
I do not appreciate having to write a twenty five word review especially when you refuse to accept the review without it. That is all.
Thank you Austin for our vehicles!! Two very happy customers. Anybody need a new or used car or truck go see Mr Austin at Silsbee Toyota.
It was good. Didn't take to long to put on 4 tires.
Tony is awesome
Walter gave us great customer service. He was very friendly and gave us a great price. Will definitely recommend Silsbee Toyota to family and friends.
Just bought my second vehicle from Silsbee Toyota. Austin was very helpful and took care of all throughout the process. Go see Austin if your ready to purchase a vehicle, he will treat you right.
I had a great experience at silsbee toyota, my car salesman james was terrific and very fast. I recommend this place if you are looking for a vehicle. Please tell them I sent you...Tyesha Mcclain
We have excellent service in the service department at Silsbee Toyota. They take care of my car and my husband's Tacoma. They remember us and our vehicles.
It’s my 2nd time purchasing from James Redd! 10/10 would recommend him! Works fast and was able to get most of the paperwork done before I even came in! Practically just came in to sign and drive off! Will be coming back to Silsbee Toyota when it’s time to upgrade again ☺️
Customer Service was excellent! Everyone was incredibly helpful and all of my questions were answered. They did a great job with my Corolla, we'll definitely be back.
Tracy Poland was very professional and straight forward. She was knowledgeable about the car itself and helped me before, during, and after the sell. My brother recommended her and she lives up to her reputation.
Service Staff (have not worked directly with any other departments) is super friendly, helpful and gets you in & out quickly. Not pushy on any recommendations.
Very nice lady everything went smooth very detailing of how the new car work for my mother great job on everything I will recommend them to anyone
excellent
Purchased a vehicle recently that I found online. Liz contacted me almost immediately and set me up with Tracy Poland. Probably the best buying experience I’ve ever had while buying a vehicle! We definitely have them in mind whenever I need another vehicle!
Very accommodating, transparent, friendly and fast service. I recommend you check Silsbee Toyota out. Thank you Devin. I drove off smiling !!☺
Had a great experience and they worked hard to get the price i needed to be at. #DevinToyotaProctor
Devin is such a great salesman. #DevinTOYOTOProctor
Tracy and Joe were amazing! Very patient with all of the questions we had, and they got us into the perfect vehicle. The entire process was completely stress free.
Buying a car has never been easier! Silsbee Toyota had the most Tundras in stock compared to other Toyota dealerships around us. We had such a knowledgeable salesman. Devin made us feel comfortable and welcomed the moment we got out of our car. He made everything feel so easy that we went back 2 months later and bought a 4Runner. At first they didn't have the one I wanted, but Devin and Heath made it happen! Go see Devin Proctor at Silsbee Toyoya for all your car buying needs #DevinTOYOTAProctor
This was our second purchase from this dealership. Ben went the extra mile and found our vehicle in Arlington. He had it transported. He has stayed in touch over the last 5 years and earned himself a repeat customer.
Very helpful friendly staff. We had a very good experience with this dealership. The sales lady was very helpful explaining all the different bells and whistles. Good experience
James Redd was a great salesman and helped us get the best deal on my brand new car. Made the process easy for a first time buyer!!!!
Silsbee Toyota and James were very easy to work with. James did a great job working a good deal for me. I love my Jeep.
The dealership was very professional and everyone was very helpful. Our salesman James Redd was Great he made our experience very easy and quick. Thanks guys for everything ya'll earned our business
I informed Walter what I was looking for and he worked well in meeting my needs. He told Heath what my budget was and they both came through for me without all the back and forth haggling games that other dealers play. Thanks Guys!
VERRY VERRY GOOD SALESMAN MR DEMETRIUS DOUGLAS THE BEST
Thanks Walter
Had a great experience with purchase of a Tundra . Walter Stephens handle every aspect of the transaction .Sales staff and service department were professional and friendly. Great job.
Service dept very helpful in finding tires and answering questions. Getting tires put on tomorrow, expecting quality service 😀 what’s with this twenty five word minimum?
Great service and customer service highly recommend this place for a new vehicle!!! #DevinToyotaProctor
Tracy was super duper
Great service from Tracy Poland at Silsbee Toyota! She been our sales person for over three years!! Thank you, Tracy!
Pleasure dealing with the folks at Silsbee Toyota. Everyone I dealt with was knowledgeable and professional. The entire deal was done by phone, email or text, primarily with Walter Stephens. If I owned a business I would want Walter working for me working directly with my customers.
Tracy was a joy to work with. She is super friendly and made us comfortable. She worked to get us the best deal. She explained each electronic feature and paired our phones for us. Thank you Tracy!
Found just the vehicle we wanted, at the price we hoped and worked with James who was the BEST!! We will be back for our next vehicle purchase!! Thank you!
From start to finish Tracy made everything so easy for us! She listened to what we needed and wanted and we love our new Corolla!
Some of the highlights of Silsbee Toyota over other dealerships are their credibility, friendliness, and overall quality of customer care. They have one of the most loyal customer bases in the area, and that is for a good reason. I can guarantee that if you go into Silsbee Toyota, you will make a new frind in one of their employees. Really good business is beong done at Silsbee Toyota.
In and out in less than 45 minutes. Tracy and Alex are fantastic. It was great to be on and off the road without much time loss.
I had auto start added which I really like . The 3 young ladies help with appointment and seeing job was done in timely manner. Thanks
service has always been excellent no complaints at any time. always look forward when having any issues or service maintenance issues. my hats off to all those at silsbee toyota. Mr. Walter is a jem.
They got me the car I wanted, took my car and got me a loan at my preferred lender. I am very pleased with this dealership. Wished I had used them first instead of going to Houston.
Had a great experience. Everyone was friendly and professional! Would highly recommend James Redd.
beginning to end they went above and beyond. I appreciate all the hard work and knowledge of Mr. Redd. Everyone i encountered at this dealership were friendly and extremely helpful. Would recommend.
Ben worked a great deal for me on my new Toyota Tacoma. Got me just what I wanted. Was very courteous and answered all my questions. Would definitely recommend Silsbee Toyota to all my friends.
The experience from beginning to end was extremely pleasant. Walter answered all of my questions in a very timely manner. I never felt pressured to purchase a certain vehicle. It was all about what I wanted.
Silsbee Toyota has always been up to par everytime I've been there for service on my Tundra. Their staff including maintenance service, sales and management have always been helpful with any questions I've had. This is what made me buy my Tundra in the first place from them. They introduced me to every department with any questions I had. I've been to other dealerships locally (before I bought my Tundra from here) such as in Beaumont-where I was very disappointed with the honesty. Silsbee Toyota is number 1 in my experience. I only hope they continue their fine ...
James was very helpful. He worked a deal for my credit and got me into a new 2021 Toyota Corolla within the payments I needed. Easiest car sale I’ve ever had. Strongly recommend him as a salesman.
Mrs. Tracy met us in the lot introduced her self asked us what we were looking showed us some vehicels explaned all the details was very friendly and would recommend all off your services to anyone.
A Service Department you can trust and always do the right thing. Super job!
Amanda and Bobby were very professional and caring. Thank you! Received my vehicle when promised. Will continue to do business with this company. Service was A+
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