Customer Testimonials

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DealerRater Jan 23, 2022

Purchased a new 22 Camry from Silsbee Toyota. Not a fan of dealer addendums. Tonja was excellent and assisted us in getting the model we wanted.

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DealerRater Jan 20, 2022

The guys are great to deal with. Will be back for the next vehicle for sure

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DealerRater Jan 19, 2022

Meet with a smile very professional great experience very knowledgeable very clean would recommend to all family and friends this is the best dealership.

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DealerRater Jan 18, 2022

James made it so easy to purchase a vehicle. He anseeed all my questions and was very insightful about the vehicle I bought. I will recommend silsbee Toyota to all my friend and family

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DealerRater Jan 18, 2022

She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!

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DealerRater Jan 18, 2022

Alway polite and prompt service at Service at Silsbee Toyota. Thank you for the coffee and donuts.

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DealerRater Jan 10, 2022

Great experience with the Service dept! Courteous and professional…took care of my tire promptly (I had scheduled an appointment).

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DealerRater Jan 9, 2022

Walter Stephen's! 2nd purchase from Walter. Like the dealership environment. No hassle and direct. Service with previous vehicle worked out well.

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DealerRater Jan 4, 2022

Everyone there was helpful just want to say thanks . Everything went smooth. In and out fast

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DealerRater Jan 4, 2022

Service department does a very good job and is very friendly and accommodating to the customer

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DealerRater Dec 31, 2021

Very nice people. Had to wait longer than expected for a tire rotation, very clean waiting area

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DealerRater Dec 31, 2021

The saleswoman and accountant were exceptional in their service as well as the rest of the staff. We are returning customers based on the staffs positive attitudes and curtesy.

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DealerRater Dec 30, 2021

As always a quick and easy buy with Tracy! I've bought several new vehicles from Silsbee Toyota, Tracy always takes great care of me. Wouldn't go anywhere else.

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DealerRater Dec 28, 2021

The staff is very friendly and efficient. They always do a great job with my vehicle.

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DealerRater Dec 28, 2021

Super star service! Tracy Poland is awesome to work with on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service so that I'm back on the road in no time. So thankful for our hometown Toyota dealership!

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DealerRater Dec 28, 2021

Very professional and knowledgeable staff, treated like an VIP. Every dealership can take classes and notes from this staff. Will recommend dealership to anyone looking for a vehicle. The Caldwell's

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Facebook Dec 25, 2021

James and his team went out of their way and stayed late several nights to ensure I left the dealership happy with my purchase

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Google Dec 24, 2021

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Google Dec 24, 2021

Mr Walter Stephens is the BEST ! We felt like the only customers the whole dealership had. I would recommend Silsbee Toyota for your next purchase.

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DealerRater Dec 23, 2021

It would be nice to receive a complimentary wash with an oil change. Volkswagen provides that service.

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DealerRater Dec 22, 2021

I knew what I was looking for and the approximate price I wanted to pay. Walter and the dealership were able to meet all of my requirements. It was really great working with them.

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DealerRater Dec 22, 2021

Service was fast. Keep me posted on all of the details. Car was fixed on first time to dealership.

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Google Dec 21, 2021

mason was very helpful and professional. Got me in and out very quickly.

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Google Dec 20, 2021

Service team polite and courteous. Excellent care!

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Facebook Dec 19, 2021

One of the best car buying experiences ever!! I’m now a customer for life! Tracey Poland is awesome!

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Google Dec 19, 2021

Very nice employees and Heath the sales manager is nice to work with

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Google Dec 18, 2021

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Google Dec 16, 2021

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DealerRater Dec 16, 2021

Ben is and has always made the process very enjoyable. Burla, Burla, Burla, proving I can barely count to 15…

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DealerRater Dec 14, 2021

Tracy meeting me at the door Friday when I wasn’t sure about what I was going to do was perfect. She is very knowledgeable and thorough and made the truck buying experience the BEST! Thanks Tracy!!!

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Google Dec 11, 2021

Great customer service

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DealerRater Dec 10, 2021

Mrs. Tracy Poland is the absolute best. So easy to work with. #no pressure at all

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DealerRater Dec 10, 2021

Waiting room was clean and the service was excellent. Got in and got out. Mason was great and professional.

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Google Dec 9, 2021

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DealerRater Dec 8, 2021

Walter and the managers were excellent as well as the rest of the sales staff!

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DealerRater Dec 7, 2021

No wait and service wad done in 20 minutes or less. I thank you for the care

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DealerRater Dec 6, 2021

This is the 2nd, new Toyota we have purchased from this dealer. The salespersons were very friendly and helpful, No pressure, true to their word. The service was excellent for our periodical service and a few recall repairs. The place is clean and well-staffed. Will definitely purchase from them again.

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DealerRater Dec 6, 2021

We love our salesman Walter! He did an excellent job of helping us find the Toyota that we wanted.

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DealerRater Dec 4, 2021

It’s been good to me in recent years. I will definitely do business with them again. I sent my daughter to buy her first car there.

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DealerRater Dec 1, 2021

I have bought 3 toyota cars from the same dealership and the same salesman. Everyone is friendly and made sure I was happy.

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Google Dec 1, 2021

I knew when I first began shopping for a new car that I was going to shop at Silsbee Toyota and specifically I knew that I wanted to buy a car from Tracey Poland. I wish it gave me the option to give her 10 stars because she is the best!

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Google Nov 26, 2021

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DealerRater Nov 25, 2021

loved it!!! for the saleslady to the fellow that washed the truck - everyone was great

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DealerRater Nov 25, 2021

Was only looking, but my salesman, George Steininger, was able to get me a great price on a vehicle I personally built. So if your just looking, go see George at Silsbee Toyota and see what great deal they can offer you!

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DealerRater Nov 23, 2021

I had a lot of issues with my first vehicle that I purchased from them. .But they made it right for me. they helped me get out of the old one and helped me get into a new one. I am so thankful for them. If you want a wonderful sales man go see George. Wonderful people. I will definitely be back for my next vehicle.

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DealerRater Nov 19, 2021

Everyone was very helpful. They were friendly and very professional. It was a great experience.

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Google Nov 18, 2021

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Google Nov 18, 2021

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Google Nov 17, 2021

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Google Nov 17, 2021

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DealerRater Nov 17, 2021

Words are extra. Hello word counter, one uno dos kitty quattro dumplin spice all available after Jan 15 2022.

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Google Nov 16, 2021

Like everyone else, I was ONLY going to look at vehicles. I looked at Hyundai's, Jeep's, and previously owned a Ford Explorer. After speaking with my salesman George, I decided a Toyota was going to be my next vehicle. George not only got me a great deal, I was also able to build the vehicle exactly as I wanted. If your looking for a dependable and safe car, Silsbee Toyota is the place to go. Ask for George, he will get you a great deal!

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Google Nov 16, 2021

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DealerRater Nov 15, 2021

service department was very professional and vehicle was ready at the time it was scheduled to be

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DealerRater Nov 14, 2021

I made a very long distance purchase but it seemed as if I was next door for the way the transaction was executed. Arrangements were made to pick me up at the airport for the drive to the dealership where everything was ready to finalize the purchase. The vehicle was everything I was told it would be. I would not hesitate to refer anyone to this dealership for a purchase of a vehicle. Great staff, honest, professional, knowledgeable, & a pleasure to work with.

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Google Nov 14, 2021

Wonderful place to go for a New vehicle. they go above and beyond for there customers. George is a wonderful salesman. Go to see him if you want a wonderful salesman. Thanks for a wonderful experience silbee Toyota. I will definitely be back when I'm ready for a new ride

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Google Nov 13, 2021

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DealerRater Nov 13, 2021

Everyone was friendly and courteous. Excellent service. Vehicle was fixed right the first time and returned to me in perfect condition.

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DealerRater Nov 12, 2021

We were greeted by a young man who was friendly, thorough and professional, Our car was taken away and in about a half hour we were advised of progress and given the option of supplemental work, which we declined at this time. Shortly after we were able to pay our bill and leave. Overall it was a pleasant experience..

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Google Nov 12, 2021

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DealerRater Nov 11, 2021

Great experience and friendly staff. A b c d e f g h I j k

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DealerRater Nov 5, 2021

The dealership staff was kind understanding professional and knowledgeable. The environment was clean & orderly. The inventory of vehicles on lot was not sufficient for purchasing off the lot.

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Google Nov 3, 2021

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DealerRater Nov 2, 2021

Tracy and Silsbee Toyota felt like family! An excellent experience from my first step in the door until I left with the keys to my new 4Runner. No pressure, great advice and just good people. I highly recommend you give Tracy a call and/or visit.

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DealerRater Nov 2, 2021

Great service ! Tracey and Ben are great sales person! They will get you in the car or truck you want at the price you can afford!

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DealerRater Oct 28, 2021

Everything went so smoothly thanks to Heath and Tracy, everyone was friendly, helpful, and knowledgeable. Amazing customer service all around, and will be recommending everyone to head to Silsbee Toyota! I absolutely love my Toyota.

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DealerRater Oct 27, 2021

Dealer replaced 19 month old factory junk battery under warranty in timely manner and checked system

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Google Oct 26, 2021

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Google Oct 26, 2021

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Google Oct 26, 2021

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Google Oct 23, 2021

Buying a car from Silsbee Toyota was the easiest experience I’ve ever had. Tracy & Heath in sales are awesome, and get your deal done fast, and the finance guy was very thorough and patient, not a single negative thing to say about this place. Go get you a Toyota & ask for Tracy!

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DealerRater Oct 23, 2021

I enjoyed the experience with Tracy for many reasons. She made the whole experience simple and enjoyable!

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Facebook Oct 23, 2021

very great sales person James just a great over all experience

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DealerRater Oct 21, 2021

Sarah, Mason and Jessie took care of me right away. I couldn't have asked for better customer service. I will only use Silsbee Toyota, Silsbee, TX, for all of my vehicle needs.

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DealerRater Oct 21, 2021

Excellent customer service, kind, & friendly! Highly recommend to anyone purchasing a vehicle!! Had a wonderful buying experience!

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DealerRater Oct 21, 2021

Wonderful service! Ben answered all my questions and concerns. I got a dependable vehicle I love!

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DealerRater Oct 19, 2021

Very prompt and thorough. No high pressure to get extra maintenance work done. Pleasant waiting room.

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DealerRater Oct 17, 2021

Very fast and efficient. Would definitely recommend her to anyone who needs to purchase a new car.

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DealerRater Oct 15, 2021

Outstanding customer service, very helpful and will do there best to make sure you leave with your dream vehicle.

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DealerRater Oct 14, 2021

Salesman was professional, kind and informative. Financial person was also easy to deal with. Would recommend this dealership to friends

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Facebook Oct 13, 2021

I love them awesome people awesome place

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DealerRater Oct 11, 2021

Awesome people to deal with. Keep you informed the whole way. Fast and friendly dealership

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Google Oct 9, 2021

Absolutely Awesome !

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DealerRater Oct 8, 2021

Very pleasant, no pressure environment. Had a great buying experience. We drove all the way from Houston to buy a car here. Highly recommend Walter Stephens and James Redd.

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Google Oct 7, 2021

It was my new Rave4 's first 5 mo. check. Tires rotated. My appointment was on time with fast, efficient, friendly service.

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DealerRater Oct 6, 2021

The salesman and financing team are very nice. They help me getting all the documents ready before I come down to buy it. Thanks

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Google Oct 6, 2021

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Google Oct 4, 2021

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DealerRater Oct 1, 2021

. I came in to have a key made for an older Toyota we purchased. Service was fast and Mason Garsee was very helpful. Love Silsbee Toyota!

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DealerRater Oct 1, 2021

Got me in and out in under a hour Enjoyed talking with Walter Steven’s while waiting

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DealerRater Sep 30, 2021

AWESOME EXPERIENCE! Every single time! Customer service called me to remind me I was at 5000 miles and needed to come in. Appointment was made for next morning. Greeted with a smile, learned something new about my vehicle features AND received a complimentary ride to work with a very nice gentleman who shared the same music interest as myself, but was willing to change the music to whatever I preferred. This is my 3rd vehicle purchase from Silsbee Toyota and I can promise it wont' be my last. From sales to customer service following the purchase - TOP NOTCH! I <3 ...

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DealerRater Sep 28, 2021

Excellent timely service Nathan the service advisor was top flight will use them again definitely

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DealerRater Sep 28, 2021

Service was very prompt. All employees were very courteous and friendly ready to assist and the donuts were excellent

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DealerRater Sep 24, 2021

Always a pleasure … never any problem when dealing with staff always professional, readily available with any concerns and questions

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Google Sep 24, 2021

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Google Sep 23, 2021

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Google Sep 22, 2021

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Google Sep 21, 2021

The service was very good.I did 'nt wait long at all .

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Google Sep 18, 2021

The Silsbee Toyota purchasing experience was superb from beginning to end. They worked continuously to find the exact vehicle I wanted in a very challenging market. Once they found the vehicle, they sold it at fair market value instead of adding 12K to 15K that other dealerships are doing for the same vehicle.

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Google Sep 16, 2021


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