Customer Testimonials

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Google Jan 27, 2023

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DealerRater Jan 26, 2023

Dealer has been fair and honest n choices were given and no pressure was excerpted.

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Google Jan 26, 2023

The associates inside the service building were extremely nice and helpful. The services performed on my car were good as far as I can tell but, the mechanics set there elbow (with grease on it) on my center console and left a black grease elbow print in the cloth. The associates inside were very apologetic and scheduled a cleaning for the first opening. Unfortunately, they did not get the grease out nor did I get a call back in reference of what I could use to get it out. I am currently looking for another facility to continue the maintenance ...

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DealerRater Jan 23, 2023

Silsbee Toyota was recommended by a friend and I was not disappointed. Ben and staff are knowledgeable and friendly. Great experience. Thanks again

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DealerRater Jan 21, 2023

Probably the easiest car deal I’ve ever made!! Seamless and easy! Definitely recommend Silsbee Toyota!

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DealerRater Jan 21, 2023

Fast service, friendly staff, always happy each time I come in for service. Bobby and Malcolm are great

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DealerRater Jan 20, 2023

They go out of their way to please their customers. After my level 1 detail my car looked new again.

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DealerRater Jan 19, 2023

Tracy Poland is an astounding Salesperson, extremely professional and actually fun to deal with. The whole process was stress-free and she made us feel as if we were her only priority. I will not hesitate to purchase my next vehicle from Tracy at Silsbee Toyota. Tracy Poland has sold me on the Toyota Name.

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DealerRater Jan 19, 2023

Thank you for the quick fast good service on my 2021 Toyota Tacoma I will be coming back soon

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DealerRater Jan 18, 2023

The service department at Silsbee Toyota is the best, most experienced consultants ever. I have always been treated like I am their only customer (and I know I am not). I drove in on a Thursday with the rear window busted out of car(SUV). I ask them to please get me an estimated of damage I had done to my car. They call that same afternoon with the cost. The car was repaired and back in my hands by 3:30 of Friday. You cannot ask for better service from a dealership. Mason is the Best!!

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DealerRater Jan 18, 2023

Promo service , on time , communication great , not to long of a wait until complete , staff great , helpful

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DealerRater Jan 13, 2023

They we a pleasure to work with and I imagine that I will be purchasing another vehicle from them in the future

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DealerRater Jan 11, 2023

Very professional and prompt service for my first maintenance on my Tundra! Great place to do business

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DealerRater Jan 10, 2023

They were able to repair the car quickly but it took several days to drive the car to ensure repair was successful. Everyone was professional and kind. Some improvement in communicating status would have been appreciated. Mason had all of the paperwork needed to help with the claim ready and waiting when we picked it up.

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DealerRater Jan 10, 2023

I take my truck in for oil changes and tire rotations every 5,000 miles. Silsbee Toyota is usually thorough and quick. They also respond well to reviews and requests.

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DealerRater Jan 10, 2023

Excellent customer service and a great dealership!! Highly recommend for sales and service! Even got a detail with the last couple of oil changes, truck looks brand new!!

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DealerRater Jan 9, 2023

Been buying my Toyota s from Silsbee for years thank yaw for years of service

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Google Jan 8, 2023

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DealerRater Jan 8, 2023

Maintenance work was completed as described and done in a timely manner. Verbal explanation was given explaining what was done.

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DealerRater Jan 6, 2023

Always very straight forward and professional. This is our fourth Toyota to purchase here. Tracy is a top notch salesperson

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DealerRater Jan 6, 2023

I had the easiest experience with Tracy! I love my car. My window tint was messed up and she is having it fixed.. fixed as in having someone come get my car and bringing it back to me. So convenient and smooth! I will definitely send everyone to y’all!

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DealerRater Jan 4, 2023

Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience

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DealerRater Jan 4, 2023

Great group of folks. Very knowledgeable and helpful with any sudden service issues. Will continue to have vehicle(s) serviced.

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DealerRater Jan 3, 2023

They treated me with the utmost respect and were very courteous to me and my wife

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DealerRater Jan 3, 2023

They are on point and treat their customers with the utmost respect and courtesy which you don't find much these days

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DealerRater Jan 3, 2023

They were great about calling me to let me know a car came in stock.

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DealerRater Jan 3, 2023

I've been using Silsbee Toyota to maintain my truck for the last 2 years. hey have done a great job in the work. They use the latest tools to keep me informed on the progress of the maintenance. Living in Deep East Texas, I drive a lot; it is critical to me that the truck is reliable. I deeply appreciate Silsbee Toyota's high standards. I've been working with Mason in Service Dept., who has been wonderful to work with!

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DealerRater Dec 30, 2022

Everything was organized, Ben had everything ready when I went over to Joe the gentleman that does the paperwork and financials. Joe was quick and precise, provided the documents and explained the information for my insurance agent.

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DealerRater Dec 30, 2022

We live 2 hours away and were able to get our purchase done over the phone with remote signing. Really enjoyed my experience with Ben Burla!

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Google Dec 29, 2022

Great service and great people

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Google Dec 29, 2022

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Google Dec 29, 2022

Great job done.

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DealerRater Dec 28, 2022

Silsbee Toyota is a great dealership and very nice and personable service personnel. My visit was very pleasant and my service needs were thoroughly explained.

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Google Dec 27, 2022

Mason might just be the best thing that's ever happened to me. He stayed late to deal with my demanding schedule, I was greeted with a very cheerful attitude. I'm not sure anyone in setx has a service advisor as great as he is. Amanda also helped make room for me without an appointment on the fly! Cant say enough good things about Silsbee Toyotas team! Top notch! Oh and the service manager also messaged me from Germany to ensure i got taken care of!

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DealerRater Dec 22, 2022

Needed an oil change and tire rotation. Service was done quickly and professional. Mason went over the recommendations after the service was done. All very courteously and professionally.

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DealerRater Dec 21, 2022

I absolutely love the service department at slisbee t Toyota . They are very quick to service everything I’ve never had to wait longer than 30 min . They kept me informed about everything as they were doing it.it is always a pleasure to go have my vehicle serviced there💙

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DealerRater Dec 17, 2022

Josie is very sweet and personable. She made the whole process enjoyable. It was a pleasure doing business with Silsbee Toyota.

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DealerRater Dec 17, 2022

Now is the time for all men to serve theirCountry.God Bless the United States of America!

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Google Dec 16, 2022

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DealerRater Dec 16, 2022

Top notch experience. Good staff clean and inviting dealership. Knowledgeable sales people. All questions answered promptly.

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DealerRater Dec 14, 2022

It always a pleasure doing business with Tracy Poland. She is always very easy to work with, no pressure, professional, informative, and genuinely a nice person. This is the second car I have purchased from her and when it comes time for another, I will be looking to her again. Thank you, Tracy, for all you do!

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DealerRater Dec 14, 2022

Buying my new Toyota Sienna was one of the best buying experiences I have ever had! I had to travel two hours one way to buy it but I saved thousands! The attention and respectful treatment really won me over. Thank you Silsbee Toyota!! Thanks Liz Harrison, Tracy Poland and Joe Nallie.

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DealerRater Dec 13, 2022

A friendly group of people. I’ve done business with they for a few years and always nice.

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DealerRater Dec 10, 2022

Very professional and happy to help it with ad a great experience as I had to take my time deciding I would recommend this dealership

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DealerRater Dec 9, 2022

Another good and easy experience. Tracy is always east to work with and gets things done in a timely fashion.

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DealerRater Dec 8, 2022

Mason is very efficient and easy to work with. Service Department does a good job.Thanks for all your help.

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DealerRater Dec 8, 2022

Thank you for helping and understanding what I need to help grow my family. You deliver 3 different brands and was able to let me test drive to understand how they work. She was a great woman and I'm so glad that I got to meet someone new. Thank you again miss Tracy

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DealerRater Dec 7, 2022

Friendly staff! Appointments are Efficient and done in a timely manner! Will definitely tell others.

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DealerRater Dec 4, 2022

Service advisor was excellent in communicating the problem and solution. Very easy to work with. Vehicle was ready when promised. I always take my vehicle to Silsbee Toyota because I know I will receive exceptional service, and I appreciate how they value their customers.

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DealerRater Dec 3, 2022

Friendly and efficient. This is my second vehicle purchased there. I'll be back for a third when the time comes.

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DealerRater Dec 2, 2022

Easy to set up appointment. Comfortable waiting room with food and drinks. Had my car finished in no time. Friendly and accommodating staff. It was a great experience.

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Google Dec 1, 2022

It was my first 5,000 mile checkup they gave it a good going over and i even had them detail it and clean her up for me. They did an awesome job. Super pleased with my Silsbee Toyota peeps.

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DealerRater Dec 1, 2022

Very pleased with the service I got at Silsbee Toyota but it's taking Toyota too long to get my second key!

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DealerRater Nov 30, 2022

It was a great experience going there. It’s not along wait for me. Thanks

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Google Nov 28, 2022

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DealerRater Nov 27, 2022

Very clean, professional staff, welcoming atmosphere, and knowledgeable staff were on hand to help in anyway possible. I couldn’t be more pleased with the service work done on my Toyota!

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DealerRater Nov 26, 2022

Everyone was so pleasant and knowledgeable. No upselling, they were straightforward. The car was done promptly. And a nice waiting area.

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DealerRater Nov 23, 2022

Great experience working with Silsbee Toyota. It was a pleasure working with Josie. Awesome customer service.

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DealerRater Nov 23, 2022

The sales department was great. The finance guy wouldn’t quit pushing the gap insurance and extended protection service even after I told him I wasn’t interested. I did not appreciate that xxxx at all. He kept saying he didn’t have a dog in the fight but then he kept pushing.

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Google Nov 21, 2022

The service team at this location is excellent. All of them went above and beyond to help me get my truck serviced and made me feel like a rock star during the process. They provided excellent communication throughout my service. The service manager/master technician went out of his way to help me get the wheels I wanted to match my lift kit. Thank you, Silsbee Toyota, for having such an excellent team!

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Google Nov 19, 2022

Always a quick turn around on the oil change and tire rotation. Always friendly service advisor Amanda !

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Google Nov 19, 2022

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Google Nov 18, 2022

Very easy to deal with.

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DealerRater Nov 18, 2022

toyota would be better if they provided two keys instead of one. having to wait to long for a key.

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Google Nov 18, 2022

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DealerRater Nov 15, 2022

Mrs Tracy was great. Made the buying process quick and easy. Called her and she put me in the exact vehicle I wanted

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DealerRater Nov 14, 2022

Josie was great to work with! In fact, everyone at Silsbee Toyota was amazing! Thank you for making us feel welcome & made the car buying experience easier!

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DealerRater Nov 14, 2022

It was a pleasure doing business with Josie. She was always very professional, informative, and genuinely a nice person. She's a real gem and I hope she's able to continue doing such a great job at Silsbee Toyota.

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Google Nov 12, 2022

Mason is the bestestestestest!!!!!!

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DealerRater Nov 11, 2022

second vehicle I have purchased from this dealership. I was not pressured and they were understanding about my monthly budget. Mia was awesome to work with. and called to check on us later and to make sure we were still happy with out 2021 Toyota Tacoma.

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DealerRater Nov 10, 2022

Great service! Very nice and helpful every step of the way, glad to come back again!

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DealerRater Nov 9, 2022

My salesperson,Tracy was excellent in finding my perfect vehicle!!Great price, great dealership and professionalism..

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DealerRater Nov 9, 2022

Excellent service and timely service! The staff is professional and very attentive to details on the job

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Google Nov 5, 2022

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Google Nov 4, 2022

My truck 15000 maintenance was done and ot was end and out and rhey did a great job.

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Google Nov 4, 2022

Service was very good. No problems.

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DealerRater Nov 4, 2022

This is the second toyota that James has gotten us into. We simply wouldn't consider going to anyone else. You know exactly what you are going to get with no questions or running around. He tells it like it is and gets you the best options available. James is the reason we came to Silsbee Toyota and the reason we will be back again.

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DealerRater Nov 3, 2022

Mia helped us find the vehicle we needed and helped us tremendously. Highly recommended would recommend this dealership

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DealerRater Oct 28, 2022

Tracy and her team were absolutely amazing! I enjoyed myself at Silsbee Toyota the whole time I was there! Everyone I talked to was so welcoming and friendly! Keep up the great work!

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DealerRater Oct 28, 2022

Always courteous and attempts to help me save as much money as possible. Easy in and out.

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DealerRater Oct 28, 2022

The staff are polite, knowledgeable, and pretty quick with their service. I have been coming here for 9 years.

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Google Oct 28, 2022

This is our second vehicle we purchased from here and our sales person Mia was the best and provide excellent service in finding our next vehicle. Highly recommend Mia and Silsbee Toyota.

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DealerRater Oct 27, 2022

The service center is easy to deal with and keeps you informed during the service of your vehicle. Everyone is easy to deal with and they keep your needs in mind.

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DealerRater Oct 27, 2022

I feel that Mr. Stephens and the Toyota dealership went above and beyond to help me get a new car.

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DealerRater Oct 27, 2022

They are knowledgeable and courteous and alway have a appointments available. I will continue my service with Silsbee Toyota

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DealerRater Oct 26, 2022

I had my oil changed. The Silsbee Toyota service department staff is very professional and personable. Thank you.

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DealerRater Oct 22, 2022

every one is professional and gets the job done in courteous and friendly manner. Good service

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DealerRater Oct 22, 2022

I love my new truck thank you Toyota sILSBEE and mia for helping me to get my dream truck

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DealerRater Oct 22, 2022

Ben was the salesman that help with me in buying my Toyota 4 Runner a couple of months ago. I had never owned a Toyota but I may add I am very satisfied with the performance of my car. Ben was very professional in explaining everything to me.

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Google Oct 21, 2022

123, said, did, done, just that easy and swift!

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Google Oct 21, 2022

Everyone was very friendly. I love my new car.

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DealerRater Oct 21, 2022

Silsbee Toyota worked hard and made the process extremely easy! Tracy worked hard to locate the truck I wanted and it exceeded my expectations.

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Google Oct 21, 2022

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DealerRater Oct 20, 2022

Toyota Silsbee dealership has a wonderful staff. Mason is very professional. Very courteous and great response time. I appreciate the service team and would like to thank them.

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Google Oct 20, 2022

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Google Oct 20, 2022

We love our RAV4 Premium and our sales lady, Tonya, worked hard to find the perfect SUV with everything we requested. It was a Smooth buying experience with lots of help and no pressure. Tonya kept in contact with us while we waited for her to locate us the car. We highly recommend Silsbee Toyota and Tonya if you are looking for a new SUV.

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Google Oct 20, 2022

Ben was great! Professional and really happy with my RAV4!

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Google Oct 19, 2022

Our sales representative was very professional and humbled. Come see Mia she will take care of you.

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DealerRater Oct 18, 2022

Very good service. Everyone was very friendly. Waiting area was comfortable and very convenient. Kept me informed of all services.

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DealerRater Oct 16, 2022

Great service … response time, working with me on buying tires for my Lexus, oil change, etc.

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