Customer Testimonials

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DealerRater Jun 9, 2023

Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.

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Google Jun 9, 2023

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DealerRater Jun 9, 2023

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

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DealerRater Jun 9, 2023

James Redd was our salesman. He was so personable and fair. He was very knowledgeable about his products also.

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DealerRater Jun 8, 2023

They we’re really friendly and answered all my questions and the service was good and fast

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DealerRater Jun 8, 2023

I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing

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DealerRater Jun 8, 2023

Good experience. Very efficient on the paperwork. Looking forward to being a Toyota first time owner

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DealerRater Jun 7, 2023

Very pleased with sales. Very pleased with financing. Great dealership would recommend to friends and family

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Google Jun 7, 2023

Great service and reasonably priced.

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DealerRater Jun 7, 2023

It was a great experience. Fast and easy. Thank you for helping us get a car. I have never delt with a dealership this organized. It had been a long time since we bought a car and you made it so easy. I can't thank you enough. Tracy Poland listened to everything we said and found us what we needed. Excellent staff. And the finance manager Joe was so easy to talk to. Thanks again!

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DealerRater Jun 7, 2023

After months of dealing I was finally able to purchase the truck I was looking for. I'm very happy with my purchase. (I just wish I could have gotten running boards to go with my truck) But besides that, I most certainly will shop there again should the need arise.

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DealerRater Jun 7, 2023

Great service and dealership, first time customer and we will be back again in the future

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DealerRater Jun 3, 2023

We purchased a RAV4 for our family with James Redd at Silsbee Toyota, and he made the process smooth, timely, and straightforward! Great experience!

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Google Jun 2, 2023

In and out fast.

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DealerRater Jun 1, 2023

Dealership was nice. The salesman made the experience though. Dustyn Fraley is, hands down, the best salesperson I have ever worked with. He was professional and down to earth. Gave his, much appreciated, opinion and didn't hold back. He cared not just about getting the sale, but about the experience. 10/10 highly recommend him. While I think I should have got more on the trade in, if I had to, I would do it all over again.

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DealerRater May 30, 2023

Silsbee Toyota has always been good to us from sales to service after purchase. The service department is fast and friendly. We will continue to service our vehicles here.

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DealerRater May 30, 2023

They provided a great customer experience. They were friendly, professional, and attentive to my requests.

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Google May 29, 2023

We bought a 2023 Toyota Corolla Cross XLE. Were very please with our salesman and the dealership.

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DealerRater May 26, 2023

Very polite,courtesy and knowledgeable. Always listened to our wants and needs and addressed all our questions throughly. Enjoyed the whole experience!

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DealerRater May 26, 2023

Hats off to Tracy and Silsbee Toyota. Everyone was so helpful and kind through the entire process. Thank you!

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DealerRater May 26, 2023

Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.

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DealerRater May 24, 2023

Tracy was amazing. She made shopping with Silsbee Toyota easy, comfortable, and enjoyable. Heath was a little more challenging, and almost lost a good deal for Tracy. Joe Nally in financing was also a pleasure to work with.

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DealerRater May 22, 2023

Mason kept in touch with me throughout the day and we managed to service 3 of my vehicles in one day by rotating them in for service and picked me up for the last one. Great service. Thanks

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DealerRater May 22, 2023

It was a pleasure to do business with Silsbee Toyota. James kept in touch with me ever since the day I met him on the phone while we were waiting on a truck to come in

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DealerRater May 21, 2023

Me and my family's experience at Silsbee Toyota was awesome. Great service and an overall great dealership.

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Google May 20, 2023

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DealerRater May 16, 2023

My experience at silsbee Toyota was great. Tracy was awesome and the buying experience here is great.

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DealerRater May 15, 2023

Mason got my car in and out no problem, will definitely continue my service here.

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Google May 13, 2023

Ben Burla is the best at what he does.

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DealerRater May 12, 2023

Great dealership, great people and service. Highly recommend Silsbee Toyota for your next vehicle purchase.

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Google May 12, 2023

Mason was extremely helpful in explaining the service to be done. Great professionalism, and knowledgeable. Service department was quick and reasonable. Great job from them. Highly recommend to attend to your service needs .

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DealerRater May 10, 2023

A very short wait for service. Awesome customer service!!! I will definitely use them again.

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DealerRater May 9, 2023

Great dealership! Our salesman did all he could till he found us the right vehicle for the right price with what we wanted. Thank you

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DealerRater May 8, 2023

This is the fourth Toyota we have purchased with Walter Stephens. Will most likely get another one at some point. Walter is great!

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DealerRater May 7, 2023

This place is what a dealership should be like friendly people, clean we waiting area and fast service

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DealerRater May 4, 2023

Quick and easy process. It was black and white with the deal. Amazing service overall

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DealerRater May 3, 2023

Ben was great! He was very helpful and attentive. I will 110% be purchasing my next car from them.

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DealerRater May 2, 2023

Prompt service, all item completed on time, friendly employees, clean waiting area, updates on service were done regularly.

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DealerRater Apr 30, 2023

Took my truck for some repairs. I was greated with a smile . Told me they would have it done as fast as possible can . New key fob oil change rotate tires . I was on my way in a hour great people. They have my business from now on .

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DealerRater Apr 30, 2023

Tracy Poland assisted me in my purchase of a Toyota . The purchase and financing went smoothly.

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Google Apr 29, 2023

Quick and easy. always a professional job.

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DealerRater Apr 29, 2023

Great dealership to deal with. Only in for service and it’s been great working with everyone.

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Google Apr 28, 2023

All good with yall and the service done

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Google Apr 28, 2023

Exceptional

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DealerRater Apr 26, 2023

Will recommend Tracy to everyone we know. Very easy process & we’re really looking forward to getting the new Rav 4

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Google Apr 26, 2023

Great on-time service

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DealerRater Apr 25, 2023

Very easy making appointment and fast. Did not take long to find the problem and had me out the door very good service

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DealerRater Apr 23, 2023

I am 75 years old. Been around the world. This service group are the absolute best.

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DealerRater Apr 22, 2023

Tracy and the team were wonderful, knowledgeable, and friendly! Highly recommend going to Donaldson Toyota.

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DealerRater Apr 20, 2023

Great service from start to finish. I was in an out and they answered all my questions.

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DealerRater Apr 18, 2023

To sum up in 2 words why I feel Silsbee Toyota is the best dealership in the nation! Tracy Poland !! Tracy has been the best salesperson I’ve ever had the pleasure of dealing with. Tracy has sold my mother in law her vehicle, my daughter loves her Toyota, my son loves his 2020 Rav 4 and my wife loves her Toyota Highlander. Tracy had even sold to my friends and coworkers. A 2023 Highlander and a 2023 Toyota Tundra. Also my brother loves his 2023 Toyota Tacoma. Keep up the excellent service Tracy Poland ! You make Silsbee Toyota an excellent place to shop for a ...

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DealerRater Apr 18, 2023

If you're looking for a new or used vehicle in the Southeast Texas you have to check out Silsbee Toyota and ask for Tracy Poland.

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DealerRater Apr 18, 2023

Great customer service, Tracy Poland answered all my questions and was professional thought the process. Made the car buying experience that much easier.

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DealerRater Apr 18, 2023

This process was quick, to the point, but still friendly and personable. She got me in the vehicle of my dreams!

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DealerRater Apr 18, 2023

Very honest.Tracy Poland she’s great.Tony Vega too sales manager help us.when we pick up the vehicle they explain all the information and questions very well.

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Google Apr 14, 2023

Great service and great staff

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Google Apr 13, 2023

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DealerRater Apr 12, 2023

Brought my daughter’s car in for brakes, fast quick service, want to thank Malcolm Miller, he is awesome. Very friendly staff.

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DealerRater Apr 12, 2023

Efficiency got me in and serviced! Took the time to find me the best pricing for my service.

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DealerRater Apr 12, 2023

Great service. Service advisor was very helpful. Waiting room was really nice. I was very impressed

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DealerRater Apr 11, 2023

They took care of everything they said they would. Took care of the problem and got it on time

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DealerRater Apr 11, 2023

Great Experience as usual. Everyone was very nice and helpful. Silsbee Toyota was easy to deal with.

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Google Apr 7, 2023

Always very courteous and helpful.

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DealerRater Apr 6, 2023

I was very satisfied with the service I received and how promptly they took care of my car purchased.

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DealerRater Apr 6, 2023

Great experience very helpful with all my questions an positive feed back will use them again

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DealerRater Apr 6, 2023

I brought in a car with many electrical issues and not a lot of hope that it could be salvaged. I asked that one of the most experienced technicians be assigned to my problem car. After a few weeks of troubleshooting and parts ordering I am happy to say the Service and Parts departments did an excellent job. The car was returned to me with all the issues corrected and at a reasonable price. If the need arises, I will not hesitate to use Silsbee Toyota Service and Parts.

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DealerRater Apr 6, 2023

Toyota Silsbee gestión was very good and I am satisfactory Este servicio solo está habilitado para visitar a jesuto

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DealerRater Apr 6, 2023

Aquí podemos contestar con ? Puedo usar el wi fi de mi teléfono y el servicio es Verizon

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DealerRater Apr 6, 2023

Great service and they let you know everything that you may need for maintenance to keep your vehicle up to date.

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Google Apr 4, 2023

Have bought my car her and have it serviced when needed. Friendly people and great service

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Google Apr 3, 2023

Stop by silsbee Toyota was immediately greeted by Tonya, she answered all our questions and concern and was very professional and knowledgeable. Wasn’t quite ready to purchase but was very impressed with tonya and will return once we are ready to purchase.

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Google Mar 31, 2023

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DealerRater Mar 29, 2023

For service on my vehicle, going to Silsbee Toyota is a no Brainerd. The customer service is unbeatable and there is comfortable seating and a TV to keep occupied.

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DealerRater Mar 29, 2023

I was early to my appointment and they still took me back. Tracy came and spoke and asked how I liked my Highlander and if I needed anything . EXCELLENT SERVICE ALL THE WAY AROUND. Mr. Redd also walked by and checked on me.

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DealerRater Mar 29, 2023

Mason & Jessica are both a pleasure to deal with they are very knowledgeable and courteous! Quick with appt times and very thorough addressing any issues we may be dealing with. We don't take our vehicles anywhere else, no matter what make they are. Great job guys!

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DealerRater Mar 28, 2023

Tracy was so easy to work with. No pressure salesperson. Will definitely recommend her to anyone looking for a new vehicle.

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DealerRater Mar 25, 2023

Very pleasant to deal With! Worked 90% of the transaction over the phone and went in and finished easily

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DealerRater Mar 24, 2023

Tracy was extremely diligent and helpful in enabling me to purchase this truck. I had been looking for several weeks and happened to look on the website and found the tundra. I called and spoke with Tracy and she had it ready for me to drive and look at when I arrived. She also allowed me to drive and compare another and newer model so that I could make the best decision based on my needs. I found the entire experience pleasant and pain free and am very much satisfied with my decision and enjoying my new truck.

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DealerRater Mar 23, 2023

Had the oil changed it went fine. Everything was ok also had the tires rotation done they did a good job.

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DealerRater Mar 23, 2023

Tonja Zeno was very helpful and attentive to my needs and, I will definitely recommend her to anyone in search of a vehicle! She made me feel comfortable and secure with my purchase!

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DealerRater Mar 22, 2023

Ben was very easy to work with and we appreciated his expertise. Our deal went very smoothly and we love our Toyota. Thank you Ben 👏

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Google Mar 22, 2023

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Google Mar 21, 2023

Silsbee Toyota was great to work with, no gimmicks, exactly as advertised. Tracy was awesome through the whole year long process of waiting on a new model release and allocation!

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Google Mar 21, 2023

I need to give a shoutout to Silsbee Toyota. They sold me this Tundra 2023 TRD PRO with MSRP. Fred Hass & Don McGill Katy Toyota asking for $20K more than MSRP which is non-sense. Specially thank you Tracy Poland from the sales team. She keep me posted when the truck coming in... The finance team also didn't pushy any warranty upgrade... Get in to the dealership including test drive and all paper work only takes 45 mins. As you can see i took it to the Big Bend National Park to off road then somehow weather change to worst snow ...

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DealerRater Mar 20, 2023

Wonderful experience! Walter was 100% honest with us & helped our every need! They got me in & out quickly, helped with the financing & made sure I was more than happy with the vehicle without pushing me into a sale.

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DealerRater Mar 20, 2023

Tonja was great to work with. She stayed on top of what I was looking for and called as soon as something was available.

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DealerRater Mar 18, 2023

Preston Wilkins … impressed me with his knowledge as a first time car salesman. Well done. He knew my dashboard like a book. Impressed. I didn’t know Preston until the day I walked in for an oil change on my Tacoma and walked out with a new Tundra. Thanks Preston👍

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DealerRater Mar 15, 2023

Tracy made our experience the best one yet, we are so grateful for her and Silsbee Toyota. Thank you Tracy!

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DealerRater Mar 11, 2023

Professional sales staff that listens to your needs. Highly recommend this Silsbee Toyota to everyone.

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DealerRater Mar 10, 2023

James was amazing!! Made sure I was well tooken care of!! Even helped me get the lowest quote on insurance!! He was very upfront and I felt like he truly gave me the best deal!! Will always and forever come to him with all my car needs!!

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Google Mar 9, 2023

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DealerRater Mar 8, 2023

Aooke with Tinja on the phone the day before i went in. She was very helpful. Tracy was there to help with purchasing etc. she also was great. I really like that she included Tonja name was added on the sale invoice. Now that’s teamwork. Seems like a family at Silsbee Toyota.

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DealerRater Mar 8, 2023

Fast, friendly, and affordable!! I never mind taking my car in to be serviced at Silsbee Toyota

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Google Mar 7, 2023

Very fast service. Friendly staff.

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DealerRater Mar 6, 2023

James and Heath took great care of me thru the whole process on my Camry. Thanks guys! Your the Best!

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DealerRater Mar 4, 2023

Tracy at Silsbee Toyota was upfront and told me everything I needed to know, I’ve never bought from a dealership other than the buy here pay here places. She made a Forever customer out of me due to the smooth transaction on getting me into a new/used Toyota Corolla. She also mentioned that the vehicle with its price would help build my credit to get into the Camry I’ll soon be purchasing. Thanks again Tracy Poland for all your help. A+ salesperson I would highly recommend her to anyone who’s a first time buyer or just ...

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Google Mar 4, 2023

Great service

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Google Mar 3, 2023

Jesse and her service department at Silsbee is second to no one. Thanks to the hole department

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DealerRater Mar 3, 2023

Tracy and Silsbee were great to work with, they were flexible on taking orders very early on new production models and honored that waitlist and price promise when the allocation finally came. Was a great experience all around! A pleasant surprise and big difference from what I have seen said online forums at many other dealers around the same new model release.

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DealerRater Mar 2, 2023

I visited several dealerships and Silsbee Toyota is the only place I felt welcomed and heard. Walter is always a pleasure to work with!!

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