Customer Testimonials
Purchased a new 22 Camry from Silsbee Toyota. Not a fan of dealer addendums. Tonja was excellent and assisted us in getting the model we wanted.
The guys are great to deal with. Will be back for the next vehicle for sure
Meet with a smile very professional great experience very knowledgeable very clean would recommend to all family and friends this is the best dealership.
James made it so easy to purchase a vehicle. He anseeed all my questions and was very insightful about the vehicle I bought. I will recommend silsbee Toyota to all my friend and family
She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!
Alway polite and prompt service at Service at Silsbee Toyota. Thank you for the coffee and donuts.
Great experience with the Service dept! Courteous and professional…took care of my tire promptly (I had scheduled an appointment).
Walter Stephen's! 2nd purchase from Walter. Like the dealership environment. No hassle and direct. Service with previous vehicle worked out well.
Everyone there was helpful just want to say thanks . Everything went smooth. In and out fast
Service department does a very good job and is very friendly and accommodating to the customer
Very nice people. Had to wait longer than expected for a tire rotation, very clean waiting area
The saleswoman and accountant were exceptional in their service as well as the rest of the staff. We are returning customers based on the staffs positive attitudes and curtesy.
As always a quick and easy buy with Tracy! I've bought several new vehicles from Silsbee Toyota, Tracy always takes great care of me. Wouldn't go anywhere else.
The staff is very friendly and efficient. They always do a great job with my vehicle.
Super star service! Tracy Poland is awesome to work with on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service so that I'm back on the road in no time. So thankful for our hometown Toyota dealership!
Very professional and knowledgeable staff, treated like an VIP. Every dealership can take classes and notes from this staff. Will recommend dealership to anyone looking for a vehicle. The Caldwell's
James and his team went out of their way and stayed late several nights to ensure I left the dealership happy with my purchase
Mr Walter Stephens is the BEST ! We felt like the only customers the whole dealership had. I would recommend Silsbee Toyota for your next purchase.
It would be nice to receive a complimentary wash with an oil change. Volkswagen provides that service.
I knew what I was looking for and the approximate price I wanted to pay. Walter and the dealership were able to meet all of my requirements. It was really great working with them.
Service was fast. Keep me posted on all of the details. Car was fixed on first time to dealership.
mason was very helpful and professional. Got me in and out very quickly.
Service team polite and courteous. Excellent care!
One of the best car buying experiences ever!! I’m now a customer for life! Tracey Poland is awesome!
Very nice employees and Heath the sales manager is nice to work with
Ben is and has always made the process very enjoyable. Burla, Burla, Burla, proving I can barely count to 15…
Tracy meeting me at the door Friday when I wasn’t sure about what I was going to do was perfect. She is very knowledgeable and thorough and made the truck buying experience the BEST! Thanks Tracy!!!
Great customer service
Mrs. Tracy Poland is the absolute best. So easy to work with. #no pressure at all
Waiting room was clean and the service was excellent. Got in and got out. Mason was great and professional.
Walter and the managers were excellent as well as the rest of the sales staff!
No wait and service wad done in 20 minutes or less. I thank you for the care
This is the 2nd, new Toyota we have purchased from this dealer. The salespersons were very friendly and helpful, No pressure, true to their word. The service was excellent for our periodical service and a few recall repairs. The place is clean and well-staffed. Will definitely purchase from them again.
We love our salesman Walter! He did an excellent job of helping us find the Toyota that we wanted.
It’s been good to me in recent years. I will definitely do business with them again. I sent my daughter to buy her first car there.
I have bought 3 toyota cars from the same dealership and the same salesman. Everyone is friendly and made sure I was happy.
I knew when I first began shopping for a new car that I was going to shop at Silsbee Toyota and specifically I knew that I wanted to buy a car from Tracey Poland. I wish it gave me the option to give her 10 stars because she is the best!
loved it!!! for the saleslady to the fellow that washed the truck - everyone was great
Was only looking, but my salesman, George Steininger, was able to get me a great price on a vehicle I personally built. So if your just looking, go see George at Silsbee Toyota and see what great deal they can offer you!
I had a lot of issues with my first vehicle that I purchased from them. .But they made it right for me. they helped me get out of the old one and helped me get into a new one. I am so thankful for them. If you want a wonderful sales man go see George. Wonderful people. I will definitely be back for my next vehicle.
Everyone was very helpful. They were friendly and very professional. It was a great experience.
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Like everyone else, I was ONLY going to look at vehicles. I looked at Hyundai's, Jeep's, and previously owned a Ford Explorer. After speaking with my salesman George, I decided a Toyota was going to be my next vehicle. George not only got me a great deal, I was also able to build the vehicle exactly as I wanted. If your looking for a dependable and safe car, Silsbee Toyota is the place to go. Ask for George, he will get you a great deal!
service department was very professional and vehicle was ready at the time it was scheduled to be
I made a very long distance purchase but it seemed as if I was next door for the way the transaction was executed. Arrangements were made to pick me up at the airport for the drive to the dealership where everything was ready to finalize the purchase. The vehicle was everything I was told it would be. I would not hesitate to refer anyone to this dealership for a purchase of a vehicle. Great staff, honest, professional, knowledgeable, & a pleasure to work with.
Wonderful place to go for a New vehicle. they go above and beyond for there customers. George is a wonderful salesman. Go to see him if you want a wonderful salesman. Thanks for a wonderful experience silbee Toyota. I will definitely be back when I'm ready for a new ride
Everyone was friendly and courteous. Excellent service. Vehicle was fixed right the first time and returned to me in perfect condition.
We were greeted by a young man who was friendly, thorough and professional, Our car was taken away and in about a half hour we were advised of progress and given the option of supplemental work, which we declined at this time. Shortly after we were able to pay our bill and leave. Overall it was a pleasant experience..
Great experience and friendly staff. A b c d e f g h I j k
The dealership staff was kind understanding professional and knowledgeable. The environment was clean & orderly. The inventory of vehicles on lot was not sufficient for purchasing off the lot.
Tracy and Silsbee Toyota felt like family! An excellent experience from my first step in the door until I left with the keys to my new 4Runner. No pressure, great advice and just good people. I highly recommend you give Tracy a call and/or visit.
Great service ! Tracey and Ben are great sales person! They will get you in the car or truck you want at the price you can afford!
Everything went so smoothly thanks to Heath and Tracy, everyone was friendly, helpful, and knowledgeable. Amazing customer service all around, and will be recommending everyone to head to Silsbee Toyota! I absolutely love my Toyota.
Dealer replaced 19 month old factory junk battery under warranty in timely manner and checked system
Buying a car from Silsbee Toyota was the easiest experience I’ve ever had. Tracy & Heath in sales are awesome, and get your deal done fast, and the finance guy was very thorough and patient, not a single negative thing to say about this place. Go get you a Toyota & ask for Tracy!
I enjoyed the experience with Tracy for many reasons. She made the whole experience simple and enjoyable!
very great sales person James just a great over all experience
Sarah, Mason and Jessie took care of me right away. I couldn't have asked for better customer service. I will only use Silsbee Toyota, Silsbee, TX, for all of my vehicle needs.
Excellent customer service, kind, & friendly! Highly recommend to anyone purchasing a vehicle!! Had a wonderful buying experience!
Wonderful service! Ben answered all my questions and concerns. I got a dependable vehicle I love!
Very prompt and thorough. No high pressure to get extra maintenance work done. Pleasant waiting room.
Very fast and efficient. Would definitely recommend her to anyone who needs to purchase a new car.
Outstanding customer service, very helpful and will do there best to make sure you leave with your dream vehicle.
Salesman was professional, kind and informative. Financial person was also easy to deal with. Would recommend this dealership to friends
I love them awesome people awesome place
Awesome people to deal with. Keep you informed the whole way. Fast and friendly dealership
Absolutely Awesome !
Very pleasant, no pressure environment. Had a great buying experience. We drove all the way from Houston to buy a car here. Highly recommend Walter Stephens and James Redd.
It was my new Rave4 's first 5 mo. check. Tires rotated. My appointment was on time with fast, efficient, friendly service.
The salesman and financing team are very nice. They help me getting all the documents ready before I come down to buy it. Thanks
. I came in to have a key made for an older Toyota we purchased. Service was fast and Mason Garsee was very helpful. Love Silsbee Toyota!
Got me in and out in under a hour Enjoyed talking with Walter Steven’s while waiting
AWESOME EXPERIENCE! Every single time! Customer service called me to remind me I was at 5000 miles and needed to come in. Appointment was made for next morning. Greeted with a smile, learned something new about my vehicle features AND received a complimentary ride to work with a very nice gentleman who shared the same music interest as myself, but was willing to change the music to whatever I preferred. This is my 3rd vehicle purchase from Silsbee Toyota and I can promise it wont' be my last. From sales to customer service following the purchase - TOP NOTCH! I <3 ...
Excellent timely service Nathan the service advisor was top flight will use them again definitely
Service was very prompt. All employees were very courteous and friendly ready to assist and the donuts were excellent
Always a pleasure … never any problem when dealing with staff always professional, readily available with any concerns and questions
The service was very good.I did 'nt wait long at all .
The Silsbee Toyota purchasing experience was superb from beginning to end. They worked continuously to find the exact vehicle I wanted in a very challenging market. Once they found the vehicle, they sold it at fair market value instead of adding 12K to 15K that other dealerships are doing for the same vehicle.
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