Customer Testimonials

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Google Feb 8, 2025

As usual it was a pleasure doing business with Silsbee Toyota. Mrs. Tracy found the perfect car for my family and the whole process was hassle free.

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Google Feb 6, 2025

We are a repeat buyer from Silsbee Toyota and can attest to Tracy and Ben's outstanding teamwork. They ensure a hassle-free purchasing experience. I acquired exactly what I was looking for and highly recommend Tracy and Ben for your next car purchase.

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DealerRater Feb 5, 2025

Our experience here was flawless! Justin and Brad made everything super easy! This is our 2nd vehicle to buy from Silsbee Toyota!

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DealerRater Feb 5, 2025

They were fast , curious and very friendly. They seams to know what they were doing. My car is working now.

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DealerRater Feb 4, 2025

Silsbee Toyota goes above & beyond to provide the best customer buying experience. Silsbee Toyota makes you feel like family.

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DealerRater Feb 4, 2025

Wonderful dealership so thankful that I was told about y’all everyone there fantastic Mr. Ben was a wonderful person and the finance guy also couldn’t be more pleased. Very very grateful. Thank you again Mr. Ben

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DealerRater Feb 2, 2025

Very professional and we really enjoyed the video showing us what the mechanic was doing as he was servicing my truck.

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Google Feb 2, 2025

Silsbee Toyota will have my business forever. They truly went above and beyond to make me feel comfortable though the entire car buying process which everyone knows can be daunting. Justin and Joe were so great to work with.

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Google Feb 2, 2025

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Google Jan 30, 2025

Go see Tracy for the best customer service around!

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DealerRater Jan 30, 2025

James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...

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Google Jan 28, 2025

Highly recommend Tracy Poland at silsbee Toyota! She’s very honest and will work with to get you into what you want!

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DealerRater Jan 27, 2025

I had an awesome buying experience at Silsbee Toyota they were very pleasant to work with and I would definitely go to them again... My salesmen James Virgil Redd was the best car salesmen I've ever had and I've bought several new vehicles, I was dreading to buy a vehicle for the fact of dealing with salesmen but James made this my best buying experience ever.... If anyone is looking to buy a new vehicle I recommend going to see the guys at Silsbee Toyota

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DealerRater Jan 27, 2025

Lisa is my #1 GO TO on any vehicle! I recommend her to all my family and friends.

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DealerRater Jan 26, 2025

Joe was attentive and very helpful throughout my buying experience. He understands and helps minimize time.

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DealerRater Jan 24, 2025

I dealt with Brad Eberth and he was fantastic and so helpful. He made me feel like a priority to him and as if we had been friends forever. I am so appreciative of his knowledge and professionalism, but he remained 'laid back' at the same time. If the occasion should arise, I will definitely recommend him and Silsbee Motors to my friends. Thank you all for helping me to purchase my forever car.

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DealerRater Jan 20, 2025

I was very impressed with the video and pre inspection for service and the break down of what was recommended and what was required. Thank you

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DealerRater Jan 20, 2025

Tracy was so easy to work with. She made the whole purchasing process easy and enjoyable! I highly recommend her!

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DealerRater Jan 20, 2025

James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.

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Google Jan 19, 2025

Great experience at Silsbee Toyota . Thanks Tracy Poland and Randy !!! Wonderful place to do business .

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DealerRater Jan 17, 2025

Wonderful customer service, friendly, knowledgeable and time saving. Thanks to Tracy. Lovely show room with coffee and donuts and very friendly and helpful employees.

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DealerRater Jan 17, 2025

Great customer service! Very pleaded with purchase. Ben is so easy to work with. Will purchase my next vehicle at Donalson Toyota.

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DealerRater Jan 16, 2025

The people at Toyota were very helpful and nice I would recommend people to shop there

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DealerRater Jan 15, 2025

Friendly service with pleasant wait leisures.. cold as xxxx with all them glass windows ..wear a jacket on cold days for sure

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Google Jan 13, 2025

Due to unforseen issues we were in need of another vehicle. I shopped around online and decided on Silsbee Toyota. Went there and was met by Ben Burla. Told him what I was interested in and what I found. He was very knowledgeable and great. Went through everything with us and made sure we understood everything. Had the car we chose and we're of the lot in a matter of maybe 2 1/2 hours. Love my car. It runs great. If I'm ever in need.for another you can bet I will go back to Ben

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DealerRater Jan 11, 2025

Very impressed w/the status of your service to the customer. Updates and letting customer know what state plus pictures of what was being done was amazing. There was an unfortunate incident when a part got broken and a replacement part had to be delivered. My 10:00 appt lingered until later in the afternoon but I was kept informed of the situation. Offers were made to drive me home but I chose to wait until repairs were made. Very happy and will return for service.

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Google Jan 9, 2025

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DealerRater Jan 9, 2025

Working with Walter was wonderful! He is honest, experienced and personable. Most pleasant car buying experience ever!

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Google Jan 8, 2025

5000 mile service was done while I waited. Service team was friendly. Technician videoed what he did and the results.

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Google Jan 8, 2025

Silsby Toyota Service Department has the best service of any Toyota Dralership I have ever dealt with and I have owned a Toyota since 2006 after returning stateside from overseas service and serving in two different states prior to retiring from the Navy. Silsbee Toyota service is impeccable and their service clerks and technicians are fabulous. Lisa and Taffy made my visit so easy! They both are incredibly helpfulf. Thank you Silsbee Toyota! You are the Best!

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DealerRater Jan 8, 2025

Tracy is great at helping you find and purchase a vehicle. I would recommend her to anyone!!!

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DealerRater Jan 6, 2025

It took an hour for a scheduled oil change. From looking for the receptionist to check in, then about 30 min. before the car was taken back. Mechanics were timely.

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Google Jan 5, 2025

Tracy helped me a lot. Very grateful for them great business ✨

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DealerRater Jan 4, 2025

Very professional service from making the appointment, to text and phone reminders, to the actual service. Great experience.

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Google Jan 3, 2025

Just got my second car from Tracy Poland at Silsbee. She ia easy to work with and I would highly recommend you see her if you want to purchase a new Toyota!

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Google Jan 1, 2025

Brad was amazingly helpful for our purchase. He helped us get the absolute best trade in value for our jeep and lowest APR for our next loan. I am so excited to start driving our RAV4! Thank you Brad!!!

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DealerRater Dec 29, 2024

Very Good Experience. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone.

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Google Dec 29, 2024

Tracy Poland was amazing, helped out so much. Highly Recommend !

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Google Dec 29, 2024

tracy poland was my sales person she was amazing !! she helped me out so much i highly recommend!!

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DealerRater Dec 29, 2024

The dealership did everything they possibly could to get me a good deal on a brand new Corrola and i absolutely love it

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Google Dec 27, 2024

Great experience went very quick, Tracy was up front and very helpful.

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Google Dec 26, 2024

Zach was great & very helpful

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DealerRater Dec 25, 2024

all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !

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Google Dec 24, 2024

Recently walked away with a brand new 2025 Toyota. Love the vehicle and financing was a breeze. Brad E. was knowledgeable and answered all my questions. GO SEE BRAD! Did I mention start to finish I was in there ONLY 2ish hours

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DealerRater Dec 24, 2024

Service checking vehicle in and getting a loaner vehicle was great. Salesman James, knows my circumstances with my husband’s illness and was very helpful….great!

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Google Dec 21, 2024

Zack was a great salesman

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Google Dec 21, 2024

Zach was great! Good job, love my new car

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Google Dec 19, 2024

Tracy and the Silsbee Toyota team delivered a fantastic experience! Loving my new truck!

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Google Dec 18, 2024

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Google Dec 18, 2024

Tracy Poland is the best sales person. This is the third time that I have used her. I will continue to use her in the future for all my Toyota needs.

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Google Dec 17, 2024

Ben Burial, was a very awesome person. He always puts his customers first. I liked the way he treated me so I used him again for another go round for new Camry. I'd most definitely ask for Ben when it comes to getting a Toyota he's very professional and a go get em like of person.

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DealerRater Dec 17, 2024

Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.

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Google Dec 17, 2024

Tracy Poland was a great help. But waiting an hour and a half for financing was too long

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Google Dec 16, 2024

Tracy is very professional and. knowledgeable. She helped us get the best deal possible.

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Google Dec 16, 2024

Tracy was very polite, professional, and helpful. Would definitely recommend.

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Google Dec 15, 2024

Go ahead. Take a poll... one of the most dreaded things humans can do - is buy an automobile. Honestly, it sucks. It's stressful. It's time consuming. All the drama and games and bs that always, always goes along with it. It's painful. And I've been there multiple times... but I must say, buying a truck at Silsbee Toyota with Zach, was the least painful buying experience I've encountered. He wasn't pushy, yet assertive. He wasn't annoying, but still followed up periodically by texting me (as requested for new units on the lot, ...

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Google Dec 15, 2024

Tracey was excellent! She was patient and not pushy. She answered all of our questions and was very sweet with our kids!!

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Google Dec 14, 2024

'Wow" this place is #1 they treat you with respect and kindness our salesman Walter Stephen's was our salesman, great guy stays on top of everything. The manager of that place I can not say enough good things about. Don't want to forget Zak he was helpful also. Go see those people best dealership around. 🙂🙂

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Google Dec 14, 2024

quick service

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Google Dec 14, 2024

Great service, great price

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Google Dec 14, 2024

Zach was awesome

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DealerRater Dec 12, 2024

We had a great experience! We enjoyed working with Walter Stephens and Justin Bumsted. We are looking forward to our maintenance work so we can visit with the friendly staff in the beautiful facility.

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DealerRater Dec 11, 2024

Awesome experience easy and no hassle salesman was wonderful and helpful as always sure appreciated him

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Google Dec 10, 2024

They always take care of their customers. Service department and sales are both fantastic. Thank you

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Google Dec 8, 2024

Brad was very pleasant and helpful

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Google Dec 7, 2024

Salesman Zach Chance is very sincere and authentic. Ask for him at Silsbee Toyota.

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Google Dec 7, 2024

Went in with a difficult situation and came out all smiles. This was a great experience. Zach Chance is such an asset to this company. He is extremely creative when it comes to getting you what you need. I would highly recommend him.

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Google Dec 7, 2024

Zach Chance was a knowledable, personable, and extremely helpful salesperson. His attention to detail is what really impressed me though. Ask for Zach next time you go in.

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DealerRater Dec 7, 2024

First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.

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Google Dec 5, 2024

Tracy Poland has been our go-to car sales person for 9 years. She has always been honest and easy to work with. Thank you, Tracy, for always being here for us.

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DealerRater Dec 5, 2024

Walter is the reason we purchaced again (3rd vehicle) from Silsbee. He has always done a great job in making sure we have the best experience. We were very disappointed however that the check ran through 2 days early even after Walter wrote the office paperwork to run the check on Wed. With the Thanksgiving holiday and weekend it took a day or 2 longer than we would have liked to get the transfers into the account as we would have liked. You can imagine how we felt seeing y'all ran the check on Monday instead of what was agreed to. ...

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DealerRater Dec 5, 2024

All ways pleased when I get my wife's car serviced there. Make an appointment very little wait time.

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DealerRater Dec 5, 2024

Very pleased working with Ben. Positive experience . This was my second vehicle to be purchased with the dealership. Positive experience with sales and service.

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Google Dec 4, 2024

Zach did a great job in helping me find the truck i was wanting. By far the best experience I have had in purchasing a new Toyota. Fast and easy, and easy financing. Thank you! 2025 Limited 4x4 Tundra CrewMax.

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DealerRater Dec 4, 2024

I was very impressed by the staff and especially Brad, my salesmen, and Joe, the Finance Manager. They worked with me, understood my needs, and kept to my timeline.

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Google Dec 3, 2024

I want to lead by saying that it was an absolute pleasure working with Brad and the Silsbee Toyota team. I am extremely happy with the deal we brokered on the trade of my 2021 Tundra SR5 for an upgrade to a 2022 Ford F-250. What really sets Silsbee Toyota apart is their customer focus. They understood that Black Friday was important to me and my family for our tradition of decorating for Christmas..., and they got us in and back out the door within an hour.

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Google Dec 2, 2024

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Google Dec 2, 2024

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DealerRater Dec 1, 2024

I always enjoy my visit the dealership. The people working there are very helpful and pleasant. They are knowledgeable and attentive. I would recommend them to anyone looking for a good car.

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Google Dec 1, 2024

I had my brakes replaced and the experience was great!

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Google Dec 1, 2024

So glad they hired someone new. Mrs. Taffy is so very helpful and sweet! I remembered her from another dealership. I considered going somewhere else for my car service, due to the poor treatment in the service department, but with Taffy being there I'll continue to return. The sales staff is always very kind and helpful!

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Google Dec 1, 2024

Tim was excellent to work with

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Google Dec 1, 2024

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Google Nov 30, 2024

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Google Nov 29, 2024

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Google Nov 27, 2024

Zack Chance is a relatable salesman that will guide you the ins and outs of a vehicle purchase. Vehicles are such a highly stressful purchase. It’s just nice to have someone that will genuinely look out for your best interest without the games a lot of car salesmen like to play. I will gladly recommend him to anyone looking to purchase a vehicle in SETX and SWLA.

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Google Nov 27, 2024

Go see Zach for your newest vehicle!! He was super helpful.

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Google Nov 27, 2024

Zach Chance is the man! If you need a new vehicle ask for him!!

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Google Nov 27, 2024

Zach is amazing. I would recommend him to anyone. Great customer service and incredibly knowledgeable.

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Google Nov 27, 2024

I highly recommend Zach if you are looking to purchase a new vehicle!

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Google Nov 26, 2024

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DealerRater Nov 26, 2024

Tim was super helpful. We were just starting our search for a new SUV and had a lot of questions. Tim was attentive and understanding. His friendliness and easy nature made me feel better about the whole process.

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Google Nov 24, 2024

I wanted to thank Tim Fuller. He’s a real super star! I appreciate you taking the time to help me find the exact car that was just right for me! I had absolutely no idea what I was looking for at the time. You are the most patient & most genuine person that I have ever had helping me.. Take it from me ladies & gentlemen, ask for Tim Fuller! He will help you find that one special vehicle that makes you happy!!

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Google Nov 24, 2024

Go see my man Tim Fuller. Great guy great salesman so good he got me into a brand new 24 Tacoma.

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Google Nov 24, 2024

Go see Tim!! He was an amazing help getting us into a new Tacoma.

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Google Nov 23, 2024

Zach Chance was very helpful and informative through the whole transaction. They were transparent and got me the best deal and got me where I wanted to be.

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Google Nov 23, 2024

Mrs. Tracy Poland Sales is a very experience sales rep and willing to make sure you get the top of the line sales. She will help you figure out all the financial woes and get you in something really nice.

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DealerRater Nov 22, 2024

After frustrating encounters with dealerships in our local area (Harris County), my sister-in-law referred us to Walter Stephens at Silsbee Toyota and I am so grateful. Throughout the text messages and phone calls, he was extremely knowledgeable, patient, thorough and genuinely helpful. He made the process efficient and made us feel better about our decision to purchase a used car. We drove over 2 hours in a rainstorm after work to complete the sale and Walter was by our side the entire time. Walter is a gem! We plan to make our next vehicle purchase with Silsbee Toyota.

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Google Nov 20, 2024

Very helpful and respectful! Highly recommend

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Google Nov 20, 2024

This is a great place to purchase a vehicle- very friendly atmosphere - Zach was our salesman and contact person - he did everything he could to help us find a vehicle that would be in our price range. Highly recommend Silsbee Toyota and ask for Zach


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