Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Jessie Bier
Service Advisor
Tony Vega
Used Car Manager
Amanda Jordan
Service Advisor
Heath Mitchell
New Car Sales Manager
Jason Elmore
Sales
Jim Shirey
Service Manager
James Redd
Sales
Walter Stephens
Sales
Liz Harrison
BDC Manager
Sarah Hinson
Service Coordinator
Devin Proctor
Sales
George Steininger
Sales Person
Daniel Burroughs
Warranty Administrator
Zac Tucker
Product Specialist
Tracy Poland
Sales
Apr 14, 2021
Tracy and Joe were amazing! Very patient with all of the...
Tracy and Joe were amazing! Very patient with all of the questions we had, and they got us into the perfect vehicle. The entire process was completely stress free.
Apr 12, 2021
Very helpful friendly staff. We had a very good...
Very helpful friendly staff. We had a very good experience with this dealership. The sales lady was very helpful explaining all the different bells and whistles. Good experience
Apr 07, 2021
Tracy was a joy to work with. She is super friendly and...
Tracy was a joy to work with. She is super friendly and made us comfortable. She worked to get us the best deal. She explained each electronic feature and paired our phones for us. Thank you Tracy!
Apr 06, 2021
From start to finish Tracy made everything so easy for...
From start to finish Tracy made everything so easy for us! She listened to what we needed and wanted and we love our new Corolla!
Apr 03, 2021
In and out in less than 45 minutes. Tracy and Alex are...
In and out in less than 45 minutes. Tracy and Alex are fantastic. It was great to be on and off the road without much time loss.
Ben Burla
Sales
Apr 12, 2021
Very helpful friendly staff. We had a very good...
Very helpful friendly staff. We had a very good experience with this dealership. The sales lady was very helpful explaining all the different bells and whistles. Good experience
Mar 27, 2021
Ben worked a great deal for me on my new Toyota Tacoma....
Ben worked a great deal for me on my new Toyota Tacoma. Got me just what I wanted. Was very courteous and answered all my questions. Would definitely recommend Silsbee Toyota to all my friends.
Feb 04, 2021
I had another wonderful new car purchase experience with...
I had another wonderful new car purchase experience with Silsbee Toyota. My salesperson and the other dealership staff members were once again very professional people. Thanks
Feb 02, 2021
Jessie is outstanding. Alex Donaldson has vastly improved...
Jessie is outstanding. Alex Donaldson has vastly improved the dealership since he has purchased it. Ben Burla has always assisted us and done an excellent job.
Jan 28, 2021
Once again I had a wonderful experience in dealing with...
Once again I had a wonderful experience in dealing with Silsbee Toyota. The Camry I purchased for my wife brought her pure joy and excitement. Thx
Jessie Bier
Service Advisor
Apr 02, 2021
I had auto start added which I really like . The 3 young...
I had auto start added which I really like . The 3 young ladies help with appointment and seeing job was done in timely manner. Thanks
Apr 01, 2021
service has always been excellent no complaints at any...
service has always been excellent no complaints at any time. always look forward when having any issues or service maintenance issues. my hats off to all those at silsbee toyota. Mr. Walter is a jem.
Mar 24, 2021
Silsbee Toyota has always been up to par everytime I've...
Silsbee Toyota has always been up to par everytime I've been there for service on my Tundra. Their staff including maintenance service, sales and management have always been helpful with any questions I've had. This is what made me buy my Tundra in the first place from them. They introduced me to every department with any questions I had. I've been to other dealerships locally (before I bought my Tundra from here) such as in Beaumont-where I was very disappointed with the honesty. Silsbee Toyota is number 1 in my experience. I only hope they continue their fine hospitality and excellent maintenance services for many years to come. Keep up the great work guys! Ken.
Mar 17, 2021
Silsbee Toyota service center is very friendly and...
Silsbee Toyota service center is very friendly and helpful, advising me of any possible issues that have been found or about to occur. Highly recommended!!
Mar 12, 2021
So hospitable!! Fast friendly and I have no worries...
So hospitable!! Fast friendly and I have no worries Jessie and Walter are the best duo. Walter u can trust and he will find the best deal. Jessie in service takes care of u and u can feel confident in her recommendations
Tony Vega
Used Car Manager
Apr 09, 2021
Had a great experience with purchase of a Tundra . Walter...
Had a great experience with purchase of a Tundra . Walter Stephens handle every aspect of the transaction .Sales staff and service department were professional and friendly. Great job.
Apr 06, 2021
Found just the vehicle we wanted, at the price we hoped...
Found just the vehicle we wanted, at the price we hoped and worked with James who was the BEST!! We will be back for our next vehicle purchase!! Thank you!
Apr 06, 2021
From start to finish Tracy made everything so easy for...
From start to finish Tracy made everything so easy for us! She listened to what we needed and wanted and we love our new Corolla!
Mar 31, 2021
They got me the car I wanted, took my car and got me a...
They got me the car I wanted, took my car and got me a loan at my preferred lender. I am very pleased with this dealership. Wished I had used them first instead of going to Houston.
Mar 27, 2021
Ben worked a great deal for me on my new Toyota Tacoma....
Ben worked a great deal for me on my new Toyota Tacoma. Got me just what I wanted. Was very courteous and answered all my questions. Would definitely recommend Silsbee Toyota to all my friends.
Amanda Jordan
Service Advisor
Apr 05, 2021
great service and sales, always professional and...
great service and sales, always professional and friendly would recommend to all my friends and family! they know how to treat their customers! thank you
Apr 02, 2021
I had auto start added which I really like . The 3 young...
I had auto start added which I really like . The 3 young ladies help with appointment and seeing job was done in timely manner. Thanks
Mar 18, 2021
Amanda and Bobby were very professional and caring. Thank...
Amanda and Bobby were very professional and caring. Thank you! Received my vehicle when promised. Will continue to do business with this company. Service was A+
Mar 17, 2021
Service staff are easy to deal with. They do a great job!...
Service staff are easy to deal with. They do a great job! I was not given the full scope of work for this last repair. Still happy with dealership, we'll do better next time.
Mar 12, 2021
Amanda was awesome she was very friendly and was also...
Amanda was awesome she was very friendly and was also informative and precise on when my vehicle would be ready. Just had all around excellent service.
Heath Mitchell
New Car Sales Manager
Apr 12, 2021
Very helpful friendly staff. We had a very good...
Very helpful friendly staff. We had a very good experience with this dealership. The sales lady was very helpful explaining all the different bells and whistles. Good experience
Apr 12, 2021
Silsbee Toyota and James were very easy to work with....
Silsbee Toyota and James were very easy to work with. James did a great job working a good deal for me. I love my Jeep.
Apr 10, 2021
I informed Walter what I was looking for and he worked...
I informed Walter what I was looking for and he worked well in meeting my needs. He told Heath what my budget was and they both came through for me without all the back and forth haggling games that other dealers play. Thanks Guys!
Apr 07, 2021
Tracy was a joy to work with. She is super friendly and...
Tracy was a joy to work with. She is super friendly and made us comfortable. She worked to get us the best deal. She explained each electronic feature and paired our phones for us. Thank you Tracy!
Apr 03, 2021
In and out in less than 45 minutes. Tracy and Alex are...
In and out in less than 45 minutes. Tracy and Alex are fantastic. It was great to be on and off the road without much time loss.
Jason Elmore
Sales
Jun 19, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Oct 25, 2019
Great dealership!
Thanks Jason for working a fabulous deal! Care & Professionalism at it's best!!! After losing everything during Imelda .... Dealership had compassion while working the deal.... truly appreciated!
Oct 16, 2019
I feel Blessed and Happy!
Jason Elmore was professional, nice, and patient. I would highly recommend Silsbee Toyota. I previously purchased my Toyota Camry LE here 14 years ago. Toyota Going Places
Oct 08, 2019
My Prius
Jason our salesman found me another Prius with the features I wanted after Imelda flooded my 2017 Prius we had bought from Silsbee Toyota! They helped us the both vehicles when We needed help filling claims and getting what I love - a new Prius.. Thank You, Johnetta Turner
Jim Shirey
Service Manager
Apr 05, 2021
great service and sales, always professional and...
great service and sales, always professional and friendly would recommend to all my friends and family! they know how to treat their customers! thank you
Mar 17, 2021
Service staff are easy to deal with. They do a great job!...
Service staff are easy to deal with. They do a great job! I was not given the full scope of work for this last repair. Still happy with dealership, we'll do better next time.
Mar 02, 2021
Easy to deal with, Brought my truck to me with no...
Easy to deal with, Brought my truck to me with no hassle. Gave me a fair price for my trade in. Knowledgeable about the vehicle.
Feb 11, 2021
The experience with Silsbee Toyota went very well. Each...
The experience with Silsbee Toyota went very well. Each visit has been a good experience. I’ve had no problems are you getting my truck serviced.
Jan 15, 2021
Great customer service as usual. I like their new service...
Great customer service as usual. I like their new service messaging, while your vehicle is being serviced. If they have a cabin, engine filter or any other item that needs to changed, it sends a message to your phone for your approval. Thumbs up to this dealership I give them 10 plus rating.
James Redd
Sales
Apr 12, 2021
Silsbee Toyota and James were very easy to work with....
Silsbee Toyota and James were very easy to work with. James did a great job working a good deal for me. I love my Jeep.
Apr 06, 2021
Found just the vehicle we wanted, at the price we hoped...
Found just the vehicle we wanted, at the price we hoped and worked with James who was the BEST!! We will be back for our next vehicle purchase!! Thank you!
Apr 05, 2021
great service and sales, always professional and...
great service and sales, always professional and friendly would recommend to all my friends and family! they know how to treat their customers! thank you
Mar 28, 2021
beginning to end they went above and beyond. I appreciate...
beginning to end they went above and beyond. I appreciate all the hard work and knowledge of Mr. Redd. Everyone i encountered at this dealership were friendly and extremely helpful. Would recommend.
Mar 24, 2021
James was very helpful. He worked a deal for my credit...
James was very helpful. He worked a deal for my credit and got me into a new 2021 Toyota Corolla within the payments I needed. Easiest car sale I’ve ever had. Strongly recommend him as a salesman.
Walter Stephens
Sales
Apr 10, 2021
I informed Walter what I was looking for and he worked...
I informed Walter what I was looking for and he worked well in meeting my needs. He told Heath what my budget was and they both came through for me without all the back and forth haggling games that other dealers play. Thanks Guys!
Apr 01, 2021
service has always been excellent no complaints at any...
service has always been excellent no complaints at any time. always look forward when having any issues or service maintenance issues. my hats off to all those at silsbee toyota. Mr. Walter is a jem.
Mar 24, 2021
The experience from beginning to end was extremely...
The experience from beginning to end was extremely pleasant. Walter answered all of my questions in a very timely manner. I never felt pressured to purchase a certain vehicle. It was all about what I wanted.
Mar 12, 2021
So hospitable!! Fast friendly and I have no worries...
So hospitable!! Fast friendly and I have no worries Jessie and Walter are the best duo. Walter u can trust and he will find the best deal. Jessie in service takes care of u and u can feel confident in her recommendations
Jan 28, 2021
Great folks. Excellent service. Thoughtful follow-up. I...
Great folks. Excellent service. Thoughtful follow-up. I have purchased several vehicles from Silsbee Toyota, and sent several folks to Silsbee Toyota, and will continue to do so.
Liz Harrison
BDC Manager
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Feb 22, 2021
Great experience. I’m pretty picky about the amount of...
Great experience. I’m pretty picky about the amount of time I spend in a dealership. They were true to their word and for me on the road.
Nov 17, 2020
Purchased 2020 Toyota Camry. From online initiation to...
Purchased 2020 Toyota Camry. From online initiation to final sale in person, the employees showed kindness and professionalism. Thanks for the help and the car!
Oct 02, 2020
awesome service dept! always friendly, fast and help out...
awesome service dept! always friendly, fast and help out with all my service needs. everyone in the service dept are so friendly and helpful. I will continue to go there for all my service needs
Sep 26, 2020
Best sales person ever. Work late after closing hours to...
Best sales person ever. Work late after closing hours to make sure we were taken care of. Finance gentleman stayed late after hours to make sure we were taken care of. GREAT EXPERIENCE AT SILSBEE TOYOTA
Sarah Hinson
Service Coordinator
Apr 08, 2021
Service dept very helpful in finding tires and answering...
Service dept very helpful in finding tires and answering questions. Getting tires put on tomorrow, expecting quality service 😀 what’s with this twenty five word minimum?
Apr 05, 2021
great service and sales, always professional and...
great service and sales, always professional and friendly would recommend to all my friends and family! they know how to treat their customers! thank you
Apr 02, 2021
I had auto start added which I really like . The 3 young...
I had auto start added which I really like . The 3 young ladies help with appointment and seeing job was done in timely manner. Thanks
Mar 24, 2021
Silsbee Toyota has always been up to par everytime I've...
Silsbee Toyota has always been up to par everytime I've been there for service on my Tundra. Their staff including maintenance service, sales and management have always been helpful with any questions I've had. This is what made me buy my Tundra in the first place from them. They introduced me to every department with any questions I had. I've been to other dealerships locally (before I bought my Tundra from here) such as in Beaumont-where I was very disappointed with the honesty. Silsbee Toyota is number 1 in my experience. I only hope they continue their fine hospitality and excellent maintenance services for many years to come. Keep up the great work guys! Ken.
Mar 17, 2021
Silsbee Toyota service center is very friendly and...
Silsbee Toyota service center is very friendly and helpful, advising me of any possible issues that have been found or about to occur. Highly recommended!!
Devin Proctor
Sales
Apr 08, 2021
Service dept very helpful in finding tires and answering...
Service dept very helpful in finding tires and answering questions. Getting tires put on tomorrow, expecting quality service 😀 what’s with this twenty five word minimum?
Feb 22, 2021
Great experience. I’m pretty picky about the amount of...
Great experience. I’m pretty picky about the amount of time I spend in a dealership. They were true to their word and for me on the road.
Dec 17, 2020
I am so excited to have my new (to me) Armada! I had a...
I am so excited to have my new (to me) Armada! I had a 2017 that I lost in an accident Black Friday. I shopped locally and found this one, but went ALL OVER Houston shopping every one I could find. I returned to Silsbee Toyota, not only because I like to shop my area when possible, but because they gave me the best deal by AT LEAST $3500. I called them from a Houston dealership Saturday night. Monday evening, we arrived early for our appt. and they were ready and we were out in a little over an hour.
George Steininger
Sales Person
Mar 31, 2021
They got me the car I wanted, took my car and got me a...
They got me the car I wanted, took my car and got me a loan at my preferred lender. I am very pleased with this dealership. Wished I had used them first instead of going to Houston.
