Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Jessie Bier
Service Manager
Heath Mitchell
New Car Sales Manager
Tony Vega
General Sales Manager
Amanda Jordan
Service Advisor
Jim Shirey
Service Manager
Jason Elmore
Inventory Manager
Walter Stephens
Sales
Sarah Hinson
Service Coordinator
James Redd
Sales
Mason Garsee
Service Advisor
Liz Harrison
BDC Manager
Tonja Zeno
Product Specialist
Tracy Poland
Sales
Jan 04, 2022
Everyone there was helpful just want to say thanks ....
Everyone there was helpful just want to say thanks . Everything went smooth. In and out fast
Dec 31, 2021
The saleswoman and accountant were exceptional in their...
The saleswoman and accountant were exceptional in their service as well as the rest of the staff. We are returning customers based on the staffs positive attitudes and curtesy.
Dec 30, 2021
As always a quick and easy buy with Tracy! I've bought...
As always a quick and easy buy with Tracy! I've bought several new vehicles from Silsbee Toyota, Tracy always takes great care of me. Wouldn't go anywhere else.
Dec 28, 2021
Very professional and knowledgeable staff, treated like...
Very professional and knowledgeable staff, treated like an VIP. Every dealership can take classes and notes from this staff. Will recommend dealership to anyone looking for a vehicle. The Caldwell's
Dec 28, 2021
Super star service! Tracy Poland is awesome to work with...
Super star service! Tracy Poland is awesome to work with on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service so that I'm back on the road in no time. So thankful for our hometown Toyota dealership!
Ben Burla
Sales
Dec 16, 2021
Ben is and has always made the process very enjoyable....
Ben is and has always made the process very enjoyable. Burla, Burla, Burla, proving I can barely count to 15…
Nov 02, 2021
Great service ! Tracey and Ben are great sales person!...
Great service ! Tracey and Ben are great sales person! They will get you in the car or truck you want at the price you can afford!
Oct 23, 2021
I enjoyed the experience with Tracy for many reasons. She...
I enjoyed the experience with Tracy for many reasons. She made the whole experience simple and enjoyable!
Oct 21, 2021
Wonderful service! Ben answered all my questions and...
Wonderful service! Ben answered all my questions and concerns. I got a dependable vehicle I love!
Oct 14, 2021
Salesman was professional, kind and informative....
Salesman was professional, kind and informative. Financial person was also easy to deal with. Would recommend this dealership to friends
Jessie Bier
Service Manager
Jan 18, 2022
She got me in on a Saturday just like I wanted, she was...
She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!
Dec 28, 2021
Super star service! Tracy Poland is awesome to work with...
Super star service! Tracy Poland is awesome to work with on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service so that I'm back on the road in no time. So thankful for our hometown Toyota dealership!
Nov 12, 2021
Everyone was friendly and courteous. Excellent service....
Everyone was friendly and courteous. Excellent service. Vehicle was fixed right the first time and returned to me in perfect condition.
Oct 21, 2021
Sarah, Mason and Jessie took care of me right away. I...
Sarah, Mason and Jessie took care of me right away. I couldn't have asked for better customer service. I will only use Silsbee Toyota, Silsbee, TX, for all of my vehicle needs.
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Heath Mitchell
New Car Sales Manager
Jan 22, 2022
Purchased a new 22 Camry from Silsbee Toyota. Not a fan...
Purchased a new 22 Camry from Silsbee Toyota. Not a fan of dealer addendums. Tonja was excellent and assisted us in getting the model we wanted.
Jan 20, 2022
The guys are great to deal with. Will be back for the...
The guys are great to deal with. Will be back for the next vehicle for sure
Jan 18, 2022
She got me in on a Saturday just like I wanted, she was...
She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!
Jan 18, 2022
James made it so easy to purchase a vehicle. He anseeed...
James made it so easy to purchase a vehicle. He anseeed all my questions and was very insightful about the vehicle I bought. I will recommend silsbee Toyota to all my friend and family
Jan 09, 2022
Walter Stephen's! 2nd purchase from Walter. Like the...
Walter Stephen's! 2nd purchase from Walter. Like the dealership environment. No hassle and direct. Service with previous vehicle worked out well.
Tony Vega
General Sales Manager
Jan 18, 2022
She got me in on a Saturday just like I wanted, she was...
She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!
Jan 18, 2022
James made it so easy to purchase a vehicle. He anseeed...
James made it so easy to purchase a vehicle. He anseeed all my questions and was very insightful about the vehicle I bought. I will recommend silsbee Toyota to all my friend and family
Jan 04, 2022
Everyone there was helpful just want to say thanks ....
Everyone there was helpful just want to say thanks . Everything went smooth. In and out fast
Dec 31, 2021
The saleswoman and accountant were exceptional in their...
The saleswoman and accountant were exceptional in their service as well as the rest of the staff. We are returning customers based on the staffs positive attitudes and curtesy.
Dec 22, 2021
I knew what I was looking for and the approximate price I...
I knew what I was looking for and the approximate price I wanted to pay. Walter and the dealership were able to meet all of my requirements. It was really great working with them.
Amanda Jordan
Service Advisor
Jan 18, 2022
Alway polite and prompt service at Service at Silsbee...
Alway polite and prompt service at Service at Silsbee Toyota. Thank you for the coffee and donuts.
Jan 18, 2022
She got me in on a Saturday just like I wanted, she was...
She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!
Jan 18, 2022
Meet with a smile very professional great experience very...
Meet with a smile very professional great experience very knowledgeable very clean would recommend to all family and friends this is the best dealership.
Dec 28, 2021
The staff is very friendly and efficient. They always do...
The staff is very friendly and efficient. They always do a great job with my vehicle.
Dec 21, 2021
Service was fast. Keep me posted on all of the details....
Service was fast. Keep me posted on all of the details. Car was fixed on first time to dealership.
Jim Shirey
Service Manager
Jan 18, 2022
Alway polite and prompt service at Service at Silsbee...
Alway polite and prompt service at Service at Silsbee Toyota. Thank you for the coffee and donuts.
Jan 04, 2022
Service department does a very good job and is very...
Service department does a very good job and is very friendly and accommodating to the customer
Dec 28, 2021
The staff is very friendly and efficient. They always do...
The staff is very friendly and efficient. They always do a great job with my vehicle.
Dec 22, 2021
It would be nice to receive a complimentary wash with an...
It would be nice to receive a complimentary wash with an oil change. Volkswagen provides that service.
Dec 21, 2021
Service was fast. Keep me posted on all of the details....
Service was fast. Keep me posted on all of the details. Car was fixed on first time to dealership.
Jason Elmore
Inventory Manager
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 18, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Oct 24, 2019
Great dealership!
Thanks Jason for working a fabulous deal! Care & Professionalism at it's best!!! After losing everything during Imelda .... Dealership had compassion while working the deal.... truly appreciated!
Oct 15, 2019
I feel Blessed and Happy!
Jason Elmore was professional, nice, and patient. I would highly recommend Silsbee Toyota. I previously purchased my Toyota Camry LE here 14 years ago. Toyota Going Places
Walter Stephens
Sales
Jan 09, 2022
Walter Stephen's! 2nd purchase from Walter. Like the...
Walter Stephen's! 2nd purchase from Walter. Like the dealership environment. No hassle and direct. Service with previous vehicle worked out well.
Dec 22, 2021
I knew what I was looking for and the approximate price I...
I knew what I was looking for and the approximate price I wanted to pay. Walter and the dealership were able to meet all of my requirements. It was really great working with them.
Dec 08, 2021
Walter and the managers were excellent as well as the...
Walter and the managers were excellent as well as the rest of the sales staff!
Dec 06, 2021
We love our salesman Walter! He did an excellent job of...
We love our salesman Walter! He did an excellent job of helping us find the Toyota that we wanted.
Dec 01, 2021
I have bought 3 toyota cars from the same dealership and...
I have bought 3 toyota cars from the same dealership and the same salesman. Everyone is friendly and made sure I was happy.
Sarah Hinson
Service Coordinator
Jan 18, 2022
Alway polite and prompt service at Service at Silsbee...
Alway polite and prompt service at Service at Silsbee Toyota. Thank you for the coffee and donuts.
Jan 18, 2022
She got me in on a Saturday just like I wanted, she was...
She got me in on a Saturday just like I wanted, she was so nice and had a beautiful smile. I will definitely be back because of her! Thanks for the awesome service!
Jan 18, 2022
Meet with a smile very professional great experience very...
Meet with a smile very professional great experience very knowledgeable very clean would recommend to all family and friends this is the best dealership.
Dec 28, 2021
The staff is very friendly and efficient. They always do...
The staff is very friendly and efficient. They always do a great job with my vehicle.
Dec 21, 2021
Service was fast. Keep me posted on all of the details....
Service was fast. Keep me posted on all of the details. Car was fixed on first time to dealership.
James Redd
Sales
Jan 20, 2022
The guys are great to deal with. Will be back for the...
The guys are great to deal with. Will be back for the next vehicle for sure
Jan 18, 2022
James made it so easy to purchase a vehicle. He anseeed...
James made it so easy to purchase a vehicle. He anseeed all my questions and was very insightful about the vehicle I bought. I will recommend silsbee Toyota to all my friend and family
Jan 09, 2022
Walter Stephen's! 2nd purchase from Walter. Like the...
Walter Stephen's! 2nd purchase from Walter. Like the dealership environment. No hassle and direct. Service with previous vehicle worked out well.
Dec 16, 2021
Ben is and has always made the process very enjoyable....
Ben is and has always made the process very enjoyable. Burla, Burla, Burla, proving I can barely count to 15…
Dec 10, 2021
Mrs. Tracy Poland is the absolute best. So easy to work...
Mrs. Tracy Poland is the absolute best. So easy to work with. #no pressure at all
Mason Garsee
Service Advisor
Jan 18, 2022
Alway polite and prompt service at Service at Silsbee...
Alway polite and prompt service at Service at Silsbee Toyota. Thank you for the coffee and donuts.
Jan 18, 2022
Meet with a smile very professional great experience very...
Meet with a smile very professional great experience very knowledgeable very clean would recommend to all family and friends this is the best dealership.
Dec 31, 2021
Very nice people. Had to wait longer than expected for a...
Very nice people. Had to wait longer than expected for a tire rotation, very clean waiting area
Dec 28, 2021
Super star service! Tracy Poland is awesome to work with...
Super star service! Tracy Poland is awesome to work with on the sales side, and Mr. Mason Garsee makes it easy to get in for service, provides transportation back to my job while I wait and speedy service so that I'm back on the road in no time. So thankful for our hometown Toyota dealership!
Dec 28, 2021
The staff is very friendly and efficient. They always do...
The staff is very friendly and efficient. They always do a great job with my vehicle.
Liz Harrison
BDC Manager
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 12, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Feb 22, 2021
Great experience. I’m pretty picky about the amount of...
Great experience. I’m pretty picky about the amount of time I spend in a dealership. They were true to their word and for me on the road.
Tonja Zeno
Product Specialist
Jan 22, 2022
Purchased a new 22 Camry from Silsbee Toyota. Not a fan...
Purchased a new 22 Camry from Silsbee Toyota. Not a fan of dealer addendums. Tonja was excellent and assisted us in getting the model we wanted.
Nov 25, 2021
loved it!!! for the saleslady to the fellow that washed...
loved it!!! for the saleslady to the fellow that washed the truck - everyone was great
