Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Amanda Jordan
Service Advisor
Heath Mitchell
New Car Sales Manager
Mason Garsee
Service Advisor
Jessie Bier
Service Manager
Tony Vega
General Sales Manager
Sarah Hinson
Service Coordinator
Walter Stephens
Sales
James Redd
Sales
Tonja Zeno
Product Specialist
Liz Harrison
Marketing
Makayla Gans
Sales
Tracy Poland
Sales
Jun 09, 2023
Pleasant experience.
Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.
Jun 07, 2023
It was a great experience.
It was a great experience. Fast and easy. Thank you for helping us get a car. I have never delt with a dealership this organized. It had been a long time since we bought a car and you made it so easy. I can't thank you enough. Tracy Poland listened to everything we said and found us what we needed. Excellent staff. And the finance manager Joe was so easy to talk to. Thanks again!
Jun 07, 2023
Very pleased with sales.
Very pleased with sales. Very pleased with financing. Great dealership would recommend to friends and family
May 26, 2023
Very polite,courtesy and knowledgeable.
Very polite,courtesy and knowledgeable. Always listened to our wants and needs and addressed all our questions throughly. Enjoyed the whole experience!
May 26, 2023
Hats off to Tracy and Silsbee Toyota.
Hats off to Tracy and Silsbee Toyota. Everyone was so helpful and kind through the entire process. Thank you!
Ben Burla
Sales
Jun 08, 2023
Good experience.
Good experience. Very efficient on the paperwork. Looking forward to being a Toyota first time owner
Jun 07, 2023
Great service and dealership, first time customer and we
Great service and dealership, first time customer and we will be back again in the future
May 30, 2023
They provided a great customer experience.
They provided a great customer experience. They were friendly, professional, and attentive to my requests.
May 25, 2023
Shout out to Silsbee Toyota Team Ben, Heath, Tony, and
Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.
May 03, 2023
Ben was great!
Ben was great! He was very helpful and attentive. I will 110% be purchasing my next car from them.
Amanda Jordan
Service Advisor
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Jun 08, 2023
They we’re really friendly and answered all my questions
They we’re really friendly and answered all my questions and the service was good and fast
May 18, 2023
Dealership fine, but Toyota dropped the ball so no
Dealership fine, but Toyota dropped the ball so no recommendations. I'm dissapointed in my 8th Toyota and apparently every Tacoma duplicates the problem. Not like Toyota used to be. They used to care about quality.
May 15, 2023
Mason got my car in and out no problem, will definitely
Mason got my car in and out no problem, will definitely continue my service here.
May 10, 2023
A very short wait for service.
A very short wait for service. Awesome customer service!!! I will definitely use them again.
Heath Mitchell
New Car Sales Manager
Jun 09, 2023
Pleasant experience.
Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Jun 08, 2023
They we’re really friendly and answered all my questions
They we’re really friendly and answered all my questions and the service was good and fast
Jun 08, 2023
I had a great experience wit all sales team Very
I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing
Jun 07, 2023
Great service and dealership, first time customer and we
Great service and dealership, first time customer and we will be back again in the future
Mason Garsee
Service Advisor
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Jun 08, 2023
They we’re really friendly and answered all my questions
They we’re really friendly and answered all my questions and the service was good and fast
May 30, 2023
Silsbee Toyota has always been good to us from sales to
Silsbee Toyota has always been good to us from sales to service after purchase. The service department is fast and friendly. We will continue to service our vehicles here.
May 22, 2023
Mason kept in touch with me throughout the day and we
Mason kept in touch with me throughout the day and we managed to service 3 of my vehicles in one day by rotating them in for service and picked me up for the last one. Great service. Thanks
May 18, 2023
Dealership fine, but Toyota dropped the ball so no
Dealership fine, but Toyota dropped the ball so no recommendations. I'm dissapointed in my 8th Toyota and apparently every Tacoma duplicates the problem. Not like Toyota used to be. They used to care about quality.
Jessie Bier
Service Manager
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Jun 08, 2023
They we’re really friendly and answered all my questions
They we’re really friendly and answered all my questions and the service was good and fast
May 30, 2023
Silsbee Toyota has always been good to us from sales to
Silsbee Toyota has always been good to us from sales to service after purchase. The service department is fast and friendly. We will continue to service our vehicles here.
May 25, 2023
Shout out to Silsbee Toyota Team Ben, Heath, Tony, and
Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.
Feb 26, 2023
Couldn’t ask for a better experience!
Couldn’t ask for a better experience! From the top to the bottom, they take care of every detail with sincerity.
Tony Vega
General Sales Manager
Jun 09, 2023
Pleasant experience.
Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Jun 08, 2023
They we’re really friendly and answered all my questions
They we’re really friendly and answered all my questions and the service was good and fast
May 30, 2023
They provided a great customer experience.
They provided a great customer experience. They were friendly, professional, and attentive to my requests.
May 25, 2023
Shout out to Silsbee Toyota Team Ben, Heath, Tony, and
Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.
Sarah Hinson
Service Coordinator
Jun 08, 2023
Good experience.
Good experience. Very efficient on the paperwork. Looking forward to being a Toyota first time owner
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Jun 08, 2023
They we’re really friendly and answered all my questions
They we’re really friendly and answered all my questions and the service was good and fast
May 15, 2023
Mason got my car in and out no problem, will definitely
Mason got my car in and out no problem, will definitely continue my service here.
May 07, 2023
This place is what a dealership should be like friendly
This place is what a dealership should be like friendly people, clean we waiting area and fast service
Walter Stephens
Sales
Jun 08, 2023
I had a great experience wit all sales team Very
I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing
May 26, 2023
Hats off to Tracy and Silsbee Toyota.
Hats off to Tracy and Silsbee Toyota. Everyone was so helpful and kind through the entire process. Thank you!
May 09, 2023
Great dealership!
Great dealership! Our salesman did all he could till he found us the right vehicle for the right price with what we wanted. Thank you
May 08, 2023
This is the fourth Toyota we have purchased with Walter
This is the fourth Toyota we have purchased with Walter Stephens. Will most likely get another one at some point. Walter is great!
May 04, 2023
Quick and easy process.
Quick and easy process. It was black and white with the deal. Amazing service overall
James Redd
Sales
Jun 08, 2023
James Redd was our salesman.
James Redd was our salesman. He was so personable and fair. He was very knowledgeable about his products also.
Jun 08, 2023
I had a great experience wit all sales team Very
I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing
Jun 07, 2023
After months of dealing I was finally able to purchase
After months of dealing I was finally able to purchase the truck I was looking for. I'm very happy with my purchase. (I just wish I could have gotten running boards to go with my truck) But besides that, I most certainly will shop there again should the need arise.
Jun 03, 2023
We purchased a RAV4 for our family with James Redd at
We purchased a RAV4 for our family with James Redd at Silsbee Toyota, and he made the process smooth, timely, and straightforward! Great experience!
May 30, 2023
They provided a great customer experience.
They provided a great customer experience. They were friendly, professional, and attentive to my requests.
Tonja Zeno
Product Specialist
Apr 11, 2023
Didn’t help me @ all.
Didn’t help me @ all. You’re unsuccessful on everything I needed done. Over priced on getting my truck fixed & this is the same problem I had with my truck before. Plus you didn’t tell me my warranty was expired. Very very unhappy
Mar 25, 2023
Very pleasant to deal With!
Very pleasant to deal With! Worked 90% of the transaction over the phone and went in and finished easily
Mar 22, 2023
Tonja Zeno was very helpful and attentive to my needs
Tonja Zeno was very helpful and attentive to my needs and, I will definitely recommend her to anyone in search of a vehicle! She made me feel comfortable and secure with my purchase!
Mar 20, 2023
Tonja was great to work with.
Tonja was great to work with. She stayed on top of what I was looking for and called as soon as something was available.
Mar 08, 2023
Aooke with Tinja on the phone the day before i went in.
Aooke with Tinja on the phone the day before i went in. She was very helpful. Tracy was there to help with purchasing etc. she also was great. I really like that she included Tonja name was added on the sale invoice. Now that’s teamwork. Seems like a family at Silsbee Toyota.
Liz Harrison
Marketing
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Aug 24, 2022
Scheduled my appointment in a timely manner, responsive,
Scheduled my appointment in a timely manner, responsive, on time, and maintenance finished. Will use again.
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 12, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Makayla Gans
Sales
Jun 08, 2023
I had a great experience wit all sales team Very
I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing
Feb 26, 2023
Couldn’t ask for a better experience!
Couldn’t ask for a better experience! From the top to the bottom, they take care of every detail with sincerity.