Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Amanda Jordan
Service Advisor
Mason Garsee
Service Advisor
Jessie Bier
Service Manager
Sarah Hinson
Service Coordinator
James Redd
Sales
Walter Stephens
Sales
Liz Harrison
Marketing
Josh Gonzales
Product Specialist
Justin Bumsted
General Sales Manager
Randy Dronet
Sales Manager
Kaleb Pickens
Product Specialist
Jeff Scifres
Product Specialist
Tracy Poland
Sales
Sep 25, 2023
I had a fantastic experience with Tracy Poland while
I had a fantastic experience with Tracy Poland while purchasing my new Toyota Camry. She was incredibly helpful and knowledgeable throughout the entire process. Her expertise made it easy for me to make an informed decision, and she patiently answered all my questions. I highly recommend her for anyone looking to buy a car. Thanks to her, I'm now driving my dream car with confidence!
Sep 24, 2023
Tracy was wonderful and worked so hard to make our
Tracy was wonderful and worked so hard to make our experience easy. If you need a new vehicle definitely recommend using Tracy
Sep 23, 2023
Tracy and James were great to work with and have been
Tracy and James were great to work with and have been helpful with any issues that came up with the purchase.
Sep 21, 2023
They were very kind and courteous.
They were very kind and courteous. They worked with me to get the vehicle I wanted. It was a very warm and friendly atmosphere.
Sep 20, 2023
Tracy was very knowledgeable and went out of her way to
Tracy was very knowledgeable and went out of her way to help make my experience a great one! Everyone working there was nice and helpful and got me in my new truck very quick. Definitely will be back when I buy another one!
Ben Burla
Sales
Aug 29, 2023
He was very professional and did everything I ask him to
He was very professional and did everything I ask him to help with. He knew I was on a very tight schedule and was awesome!
Aug 22, 2023
Professional, when I came I spoke to Ben and told him my
Professional, when I came I spoke to Ben and told him my situation and he was able to give me the options needed to get me in the vehicle I wanted. The process was straightforward and I didn’t feel like I was being led on like I was previously with other dealerships. Would highly recommend Silsbee Toyota for any vehicle needs.
Aug 19, 2023
They were very thorough in sales department and financial
They were very thorough in sales department and financial department as well. I also think they are very professional.
Aug 12, 2023
Tracy Poland & Ben Burla helping me through the process
Tracy Poland & Ben Burla helping me through the process of my purchase. Very understanding in regards to my budget. Left the dealership with every part of the buying process and vehicle choice with out any doubts.
Jul 12, 2023
I got a fair price with affordable payments.
I got a fair price with affordable payments. Also, I love the maintenance care plan.
Amanda Jordan
Service Advisor
Sep 16, 2023
I confirmed and scheduled a tint and oil change with the
I confirmed and scheduled a tint and oil change with the scheduler 10 days in advance. Got the oil change but Mr. Redd, neglected to get the tint set up. We drove over an hour for an oil change. It was Not the lady who scheduled us fault. The salesman dropped the ball.
Sep 14, 2023
Everyone in the service department were very friendly and
Everyone in the service department were very friendly and made you feel welcomed. They were very informative.
Aug 22, 2023
Silsbee Toyota has always been the best service center.
Silsbee Toyota has always been the best service center. They always keep you updated on the progress and Saturday service is great
Aug 14, 2023
Always listens to my requests, concerns; then recommends
Always listens to my requests, concerns; then recommends appropriate service. Checks history to make sure not repeating a service; and, not skipping service due.
Aug 12, 2023
I am almost 2 years into leasing this Corolla.
I am almost 2 years into leasing this Corolla. When I turn it in I would like to buy a used Lexus with under 100K miles on it, preferably white with tan/cream interior, Rx model. But will consider any well cared for van or SUV.
Mason Garsee
Service Advisor
Sep 22, 2023
Made buying a car a positive expereince!
Made buying a car a positive expereince! Very professional, friemdly, amd listened to what I wanted in a new vechicle!
Sep 21, 2023
In and out fast.
In and out fast. Clean restrooms, nice lobby. Coffee and donutz available blah, blah, blah.
Sep 19, 2023
I had an appointment and didn't have to wait when I
I had an appointment and didn't have to wait when I arrived. Service was done in a timely manner.
Sep 16, 2023
I confirmed and scheduled a tint and oil change with the
I confirmed and scheduled a tint and oil change with the scheduler 10 days in advance. Got the oil change but Mr. Redd, neglected to get the tint set up. We drove over an hour for an oil change. It was Not the lady who scheduled us fault. The salesman dropped the ball.
Sep 14, 2023
Everyone in the service department were very friendly and
Everyone in the service department were very friendly and made you feel welcomed. They were very informative.
Jessie Bier
Service Manager
Sep 13, 2023
Another pleasant car buying experience with Walter.
Another pleasant car buying experience with Walter. Nice meeting Justin and Randy that seem to be good additions to the dealership. Next day also had another pleasant maintenance experience with Mason and Jessie getting my wife's car serviced. James helped me get phone synced with car. Not my strong suit.
Aug 22, 2023
Silsbee Toyota has always been the best service center.
Silsbee Toyota has always been the best service center. They always keep you updated on the progress and Saturday service is great
Aug 14, 2023
Always listens to my requests, concerns; then recommends
Always listens to my requests, concerns; then recommends appropriate service. Checks history to make sure not repeating a service; and, not skipping service due.
Jul 18, 2023
Amanda alone with the service department has always been
Amanda alone with the service department has always been professional and accommodating with service and repair to my vehicles. THANKS!
Jul 15, 2023
Arrived at my appointment time and they were ready to go
Arrived at my appointment time and they were ready to go did a quick job and gave me estimates on what I needed done in the future. I will be going back to get those repairs done because of the fast friendly service and address. Toyota have always driven Toyota and will always drive Toyota last year.
Sarah Hinson
Service Coordinator
Sep 16, 2023
I confirmed and scheduled a tint and oil change with the
I confirmed and scheduled a tint and oil change with the scheduler 10 days in advance. Got the oil change but Mr. Redd, neglected to get the tint set up. We drove over an hour for an oil change. It was Not the lady who scheduled us fault. The salesman dropped the ball.
Aug 22, 2023
Silsbee Toyota has always been the best service center.
Silsbee Toyota has always been the best service center. They always keep you updated on the progress and Saturday service is great
Jul 21, 2023
Fast and efficient service.
Fast and efficient service. My wife had a check engine light and drove in to Silsbee Toyota and 1,5 hors later problem solved. All this without an appointment or any hassle. Thanks
Jul 16, 2023
Mason was very helpful and informative.
Mason was very helpful and informative. Everyone was very professional. Service was done in a timely manner.
Jul 15, 2023
Arrived at my appointment time and they were ready to go
Arrived at my appointment time and they were ready to go did a quick job and gave me estimates on what I needed done in the future. I will be going back to get those repairs done because of the fast friendly service and address. Toyota have always driven Toyota and will always drive Toyota last year.
James Redd
Sales
Sep 23, 2023
Tracy and James were great to work with and have been
Tracy and James were great to work with and have been helpful with any issues that came up with the purchase.
Sep 20, 2023
Tracy was very knowledgeable and went out of her way to
Tracy was very knowledgeable and went out of her way to help make my experience a great one! Everyone working there was nice and helpful and got me in my new truck very quick. Definitely will be back when I buy another one!
Sep 16, 2023
I confirmed and scheduled a tint and oil change with the
I confirmed and scheduled a tint and oil change with the scheduler 10 days in advance. Got the oil change but Mr. Redd, neglected to get the tint set up. We drove over an hour for an oil change. It was Not the lady who scheduled us fault. The salesman dropped the ball.
Sep 15, 2023
Good friendly service Good prices on the
Good friendly service Good prices on the Vehicles Knowledgeable on the vehicles Service with a Smile
Sep 13, 2023
Another pleasant car buying experience with Walter.
Another pleasant car buying experience with Walter. Nice meeting Justin and Randy that seem to be good additions to the dealership. Next day also had another pleasant maintenance experience with Mason and Jessie getting my wife's car serviced. James helped me get phone synced with car. Not my strong suit.
Walter Stephens
Sales
Sep 19, 2023
Very professional and well pleased…Would highly
Very professional and well pleased…Would highly recommend..Would refer anyone to head your way for a new vehicle
Sep 13, 2023
Another pleasant car buying experience with Walter.
Another pleasant car buying experience with Walter. Nice meeting Justin and Randy that seem to be good additions to the dealership. Next day also had another pleasant maintenance experience with Mason and Jessie getting my wife's car serviced. James helped me get phone synced with car. Not my strong suit.
Aug 14, 2023
Always listens to my requests, concerns; then recommends
Always listens to my requests, concerns; then recommends appropriate service. Checks history to make sure not repeating a service; and, not skipping service due.
Aug 01, 2023
this was my second vehicle purchased from Silsbee Toyota.
this was my second vehicle purchased from Silsbee Toyota. Walter Stephens was the salesman both times. He made sure I received exactly what I was looking for in my vehicle.
Jul 12, 2023
Walter Stephens and Silsbee Toyota did a fantastic job
Walter Stephens and Silsbee Toyota did a fantastic job working with me and keeping me up to date. Though their store is many miles away from me they did an excellent job.
Liz Harrison
Marketing
Sep 01, 2023
The young lady I spoke with confirmed to me that it is
The young lady I spoke with confirmed to me that it is not their dealership's policy to take on ADM to customer orders. That was a prerequisite to my pursing a 2024 order submission when the order bank opens for the Land Cruiser 1958.
Aug 22, 2023
Silsbee Toyota has always been the best service center.
Silsbee Toyota has always been the best service center. They always keep you updated on the progress and Saturday service is great
Aug 16, 2023
Tonja and Liz were great.
Tonja and Liz were great. All processes were completed in a timely manner and were very smooth. This was the best car-buying experience we have ever had. Thank you.
Jul 15, 2023
Arrived at my appointment time and they were ready to go
Arrived at my appointment time and they were ready to go did a quick job and gave me estimates on what I needed done in the future. I will be going back to get those repairs done because of the fast friendly service and address. Toyota have always driven Toyota and will always drive Toyota last year.
Jun 08, 2023
Most of the staff are very helpful.
Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.
Josh Gonzales
Product Specialist
Sep 22, 2023
Made buying a car a positive expereince!
Made buying a car a positive expereince! Very professional, friemdly, amd listened to what I wanted in a new vechicle!
Sep 20, 2023
Excellent care and customer service.
Excellent care and customer service. Highly recommend Silsbee Toyota. Employees answered all of my questions and truly helped me get what I was looking for and what I needed. Thank you Silsbee Toyota!
Sep 14, 2023
Very good experience.
Very good experience. Salesman and manager were exceptional. Overall a fantastic experience would definitely recommend.
Sep 13, 2023
Silsbee Toyota was easy to deal with and was able to get
Silsbee Toyota was easy to deal with and was able to get the exact car I wanted.
Sep 08, 2023
Josh was super helpful and knowledgeable about every
Josh was super helpful and knowledgeable about every vehicle he showed me and my wife we thoroughly enjoyed our visit and will definitely be doing business with josh in the future
Justin Bumsted
General Sales Manager
Sep 22, 2023
Made buying a car a positive expereince!
Made buying a car a positive expereince! Very professional, friemdly, amd listened to what I wanted in a new vechicle!
Sep 13, 2023
Another pleasant car buying experience with Walter.
Another pleasant car buying experience with Walter. Nice meeting Justin and Randy that seem to be good additions to the dealership. Next day also had another pleasant maintenance experience with Mason and Jessie getting my wife's car serviced. James helped me get phone synced with car. Not my strong suit.
Sep 02, 2023
Very easy to work with and the process is super smooth.
Very easy to work with and the process is super smooth. They truly care about the customers!
Randy Dronet
Sales Manager
Sep 14, 2023
Very good experience.
Very good experience. Salesman and manager were exceptional. Overall a fantastic experience would definitely recommend.
Sep 13, 2023
Another pleasant car buying experience with Walter.
Another pleasant car buying experience with Walter. Nice meeting Justin and Randy that seem to be good additions to the dealership. Next day also had another pleasant maintenance experience with Mason and Jessie getting my wife's car serviced. James helped me get phone synced with car. Not my strong suit.
Sep 04, 2023
Josh & Randy went above & beyond to get me in the vehicle
Josh & Randy went above & beyond to get me in the vehicle I wanted. Love it!
Kaleb Pickens
Product Specialist
Sep 02, 2023
Very easy to work with and the process is super smooth.
Very easy to work with and the process is super smooth. They truly care about the customers!
Jeff Scifres
Product Specialist
Aug 28, 2023
Jeff Scifries was the salesman i worked with at Silsbee
Jeff Scifries was the salesman i worked with at Silsbee Toyota. To say he was helpful and knowledgeable was an understatement. Him and his team helped me get in the truck i wanted at price i loved. 10/10 would recommend