Staff Reviews

Tracy Poland

Tracy Poland

Sales
368 Reviews
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Amanda Jordan

Amanda Jordan

Service Advisor

Certified
262 Reviews
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Ben Burla

Ben Burla

Sales
251 Reviews
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Jessie Bier

Jessie Bier

Service Manager
167 Reviews
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James Redd

James Redd

Sales

Certified
124 Reviews
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Walter Stephens

Walter Stephens

Sales

Certified
120 Reviews
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Justin Bumsted

Justin Bumsted

General Sales Manager
62 Reviews
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Lisa Butler

Lisa Butler

Service Advisor

Certified
48 Reviews
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Randy Dronet

Randy Dronet

Sales Manager
39 Reviews
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Liz Harrison

Liz Harrison

Marketing
33 Reviews
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Tim Fuller

Tim Fuller

Sales
12 Reviews
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Randy Wilson

Randy Wilson

Used Car Manager
5 Reviews
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Tracy Poland

Tracy Poland

Sales
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Dealership Experience 9 years 3 months
My name is Tracy Poland, I'm from Buna, Texas. I have been in Toyota Sales for 8 years, however I owned my own business for 14 years prior to becoming a Toyota Sales Consultant. I am all about customer service before and after the sale. I don't want you to be the sale of the day for me, I want you to be a repeat customer and also a referral for me. Therefore I want to go above and beyond for my customers, in order to get your business and keep your business. On a personal note: I am married with 4 daughters ages 35,31, 30 & 18 yes I said 18 LOL. I also have 3 terrific son-in-laws and 3 granddaughters and a grandson. I would love to help you in your search for a vehicle, new or pre-owned.
Recent Reviews

Jan 19, 2025

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James was very nice and pleasant to work with.

James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.

Jan 19, 2025

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Tracy was so easy to work with.

Tracy was so easy to work with. She made the whole purchasing process easy and enjoyable! I highly recommend her!

Jan 17, 2025

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Wonderful customer service, friendly, knowledgeable and

Wonderful customer service, friendly, knowledgeable and time saving. Thanks to Tracy. Lovely show room with coffee and donuts and very friendly and helpful employees.

Jan 07, 2025

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Tracy is great at helping you find and purchase a

Tracy is great at helping you find and purchase a vehicle. I would recommend her to anyone!!!

Dec 07, 2024

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First time buying a vehicle with them very nice people

First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.

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Amanda Jordan

Amanda Jordan

Service Advisor

262 Reviews
Certified
Dealership Experience 7 years 2 months
Industry Experience 25 years 4 months
Recent Reviews

Feb 04, 2025

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They were fast , curious and very friendly.

They were fast , curious and very friendly. They seams to know what they were doing. My car is working now.

Feb 02, 2025

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Very professional and we really enjoyed the video showing

Very professional and we really enjoyed the video showing us what the mechanic was doing as he was servicing my truck.

Jan 15, 2025

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Friendly service with pleasant wait leisures.

Friendly service with pleasant wait leisures.. cold as xxxx with all them glass windows ..wear a jacket on cold days for sure

Jan 11, 2025

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Very impressed w/the status of your service to the

Very impressed w/the status of your service to the customer. Updates and letting customer know what state plus pictures of what was being done was amazing. There was an unfortunate incident when a part got broken and a replacement part had to be delivered. My 10:00 appt lingered until later in the afternoon but I was kept informed of the situation. Offers were made to drive me home but I chose to wait until repairs were made. Very happy and will return for service.

Dec 25, 2024

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all people there listen to what want done; explain the

all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !

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Ben Burla

Ben Burla

Sales
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Dealership Experience 11 years 2 months
Industry Experience 27 years 10 months
I have been in sales for most of my life , been selling Toyota’s for a little over 30 years and I love to meet new customers and build relationships that last a life time , my customers become my friends !!!
Recent Reviews

Feb 04, 2025

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Silsbee Toyota goes above & beyond to provide the best

Silsbee Toyota goes above & beyond to provide the best customer buying experience. Silsbee Toyota makes you feel like family.

Feb 04, 2025

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Wonderful dealership so thankful that I was told about

Wonderful dealership so thankful that I was told about y’all everyone there fantastic Mr. Ben was a wonderful person and the finance guy also couldn’t be more pleased. Very very grateful. Thank you again Mr. Ben

Jan 19, 2025

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James was very nice and pleasant to work with.

James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.

Jan 16, 2025

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Great customer service!

Great customer service! Very pleaded with purchase. Ben is so easy to work with. Will purchase my next vehicle at Donalson Toyota.

Dec 07, 2024

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First time buying a vehicle with them very nice people

First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.

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Jessie Bier

Jessie Bier

Service Manager
Dealership Experience 12 years 2 months
Recent Reviews

Dec 25, 2024

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all people there listen to what want done; explain the

all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !

Nov 01, 2024

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Nice people, fast and good job got us in and within a

Nice people, fast and good job got us in and within a hour we were on are way after getting the camera replaced. Thank you

Oct 12, 2024

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always excellent service !

always excellent service ! friendly, listen to customer, get the job done as stated . Highly recommend these good people.

Sep 13, 2024

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My experience with the service department was

My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner.

Sep 09, 2024

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I have purchase serval cars and truck from Silsbee Toyota

I have purchase serval cars and truck from Silsbee Toyota and Ben has always been the awesome to work with.

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James Redd

James Redd

Sales

124 Reviews
Certified
Recent Reviews

Jan 29, 2025

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James Redd my salesman was hands down the best most

James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...

Jan 27, 2025

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I had an awesome buying experience at Silsbee Toyota they

I had an awesome buying experience at Silsbee Toyota they were very pleasant to work with and I would definitely go to them again... My salesmen James Virgil Redd was the best car salesmen I've ever had and I've bought several new vehicles, I was dreading to buy a vehicle for the fact of dealing with salesmen but James made this my best buying experience ever.... If anyone is looking to buy a new vehicle I recommend going to see the guys at Silsbee Toyota

Jan 19, 2025

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James was very nice and pleasant to work with.

James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.

Dec 29, 2024

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Very Good Experience.

Very Good Experience. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone.

Dec 28, 2024

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The dealership did everything they possibly could to get

The dealership did everything they possibly could to get me a good deal on a brand new Corrola and i absolutely love it

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Walter Stephens

Walter Stephens

Sales

120 Reviews
Certified
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Dealership Experience 24 years
Industry Experience 36 years 8 months
Recent Reviews

Jan 29, 2025

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James Redd my salesman was hands down the best most

James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...

Jan 08, 2025

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Working with Walter was wonderful!

Working with Walter was wonderful! He is honest, experienced and personable. Most pleasant car buying experience ever!

Dec 29, 2024

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Very Good Experience.

Very Good Experience. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone.

Dec 25, 2024

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all people there listen to what want done; explain the

all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !

Dec 17, 2024

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Everyone was courteous from the time I pulled up !

Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.

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Justin Bumsted

Justin Bumsted

General Sales Manager
Recent Reviews

Feb 05, 2025

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Our experience here was flawless!

Our experience here was flawless! Justin and Brad made everything super easy! This is our 2nd vehicle to buy from Silsbee Toyota!

Jan 16, 2025

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The people at Toyota were very helpful and nice I would

The people at Toyota were very helpful and nice I would recommend people to shop there

Dec 17, 2024

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Everyone was courteous from the time I pulled up !

Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.

Dec 12, 2024

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We had a great experience!

We had a great experience! We enjoyed working with Walter Stephens and Justin Bumsted. We are looking forward to our maintenance work so we can visit with the friendly staff in the beautiful facility.

Nov 17, 2024

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Silsbee Toyota has always been a great dealership.

Silsbee Toyota has always been a great dealership. They made the new car buying process easy, informative and far more expedient then any other dealership I've ever gone to. Great customer service. I'd recommend to anyone, Go to Silsbee Toyota any day.

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Lisa Butler

Lisa Butler

Service Advisor

48 Reviews
Certified
Recent Reviews

Feb 04, 2025

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They were fast , curious and very friendly.

They were fast , curious and very friendly. They seams to know what they were doing. My car is working now.

Feb 02, 2025

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Very professional and we really enjoyed the video showing

Very professional and we really enjoyed the video showing us what the mechanic was doing as he was servicing my truck.

Jan 27, 2025

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Lisa is my #1 GO TO on any vehicle!

Lisa is my #1 GO TO on any vehicle! I recommend her to all my family and friends.

Jan 20, 2025

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I was very impressed with the video and pre inspection

I was very impressed with the video and pre inspection for service and the break down of what was recommended and what was required. Thank you

Jan 15, 2025

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Friendly service with pleasant wait leisures.

Friendly service with pleasant wait leisures.. cold as xxxx with all them glass windows ..wear a jacket on cold days for sure

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Randy Dronet

Randy Dronet

Sales Manager
Recent Reviews

Dec 17, 2024

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Everyone was courteous from the time I pulled up !

Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.

Nov 09, 2024

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The sale was ok no small talk and the finance guy was not

The sale was ok no small talk and the finance guy was not much on conversation and personality maybe because we didn’t finance with them, but we gave good money for the truck and also sold us a package that we didn’t need or want and claimed they don’t sale without a package, they had the truck we wanted and we drove 200 miles to get it

Oct 27, 2024

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Zach took good care of me and worked hard to make my

Zach took good care of me and worked hard to make my purchase as simple and pleasant as possible. The transition from my truck to the new was a very smooth one thanks to Zach. Plus, the entire staff treated me respectfully and ensured issues and requests regarding the vehicle were given appropriate attention. This dealership is top notch. Great team, personable, professional, and reasonable.

Oct 27, 2024

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Met my needs.

Met my needs. Very welcoming dealership. Transaction was direct and to the point. Willing to compromise when appropriate to to do so.

Oct 20, 2024

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We found ourselves in sudden need of a vehicle in a

We found ourselves in sudden need of a vehicle in a rather short order of time. Tracy and Randy did everything quickly and timely to get us this car. They also showed a tremendous amount of patience throughout the experience. Would highly recommend!

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Liz Harrison

Liz Harrison

Marketing
Dealership Experience 5 years 3 months
Industry Experience 9 years 5 months
Hi everybody, my name is Liz and I'm the resident Yankee at Silsbee Toyota. I was born and raised in New Hampshire, and I moved here in December 2019. (Go easy on me this summer, I'm not used to the heat yet!) My role at the dealership is, when you get right down to it, to help you! Aside from being basic tech support, I am here to help with your vehicle search and to make sure everyone here takes fantastic care of your needs. Call, text, or email me with anything you may need help with at any time! I can't wait to meet all of you. (Need help and don't want to talk on the phone? Text me at 409-790-1175!) Best, LIZ
Recent Reviews

Dec 03, 2024

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I was very impressed by the staff and especially Brad, my

I was very impressed by the staff and especially Brad, my salesmen, and Joe, the Finance Manager. They worked with me, understood my needs, and kept to my timeline.

Nov 02, 2024

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It was a very good experience.

It was a very good experience. I would recommend Silsbee Toyota to anyone looking to purchase a new truck.

Oct 27, 2024

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Zach took good care of me and worked hard to make my

Zach took good care of me and worked hard to make my purchase as simple and pleasant as possible. The transition from my truck to the new was a very smooth one thanks to Zach. Plus, the entire staff treated me respectfully and ensured issues and requests regarding the vehicle were given appropriate attention. This dealership is top notch. Great team, personable, professional, and reasonable.

Sep 19, 2024

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Drove down to Silsbee Toyota September 16,2024.

Drove down to Silsbee Toyota September 16,2024. I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 Tundra I purchased. I will definitely give Zachary a call when I get ready to buy another vehicle.

Aug 15, 2024

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Good place to go for service,cost,friendly service,fast

Good place to go for service,cost,friendly service,fast will be back fir service

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Tim Fuller

Tim Fuller

Sales
Contact Me
Dealership Experience 9 months
Industry Experience 9 months
Recent Reviews

Jan 29, 2025

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James Redd my salesman was hands down the best most

James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...

Jan 16, 2025

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The people at Toyota were very helpful and nice I would

The people at Toyota were very helpful and nice I would recommend people to shop there

Dec 07, 2024

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First time buying a vehicle with them very nice people

First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.

Nov 26, 2024

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Tim was super helpful.

Tim was super helpful. We were just starting our search for a new SUV and had a lot of questions. Tim was attentive and understanding. His friendliness and easy nature made me feel better about the whole process.

Oct 16, 2024

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Worked hard to give us a great deal on a new vehicle.

Worked hard to give us a great deal on a new vehicle. Made the whole process easy and no pressure.

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Randy Wilson

Randy Wilson

Used Car Manager
Recent Reviews

Dec 17, 2024

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Everyone was courteous from the time I pulled up !

Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.

Oct 27, 2024

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Zach took good care of me and worked hard to make my

Zach took good care of me and worked hard to make my purchase as simple and pleasant as possible. The transition from my truck to the new was a very smooth one thanks to Zach. Plus, the entire staff treated me respectfully and ensured issues and requests regarding the vehicle were given appropriate attention. This dealership is top notch. Great team, personable, professional, and reasonable.

Oct 27, 2024

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Met my needs.

Met my needs. Very welcoming dealership. Transaction was direct and to the point. Willing to compromise when appropriate to to do so.

Aug 15, 2024

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Good place to go for service,cost,friendly service,fast

Good place to go for service,cost,friendly service,fast will be back fir service

Aug 01, 2024

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The crew at Donalson Silsbee Toyota has top notch

The crew at Donalson Silsbee Toyota has top notch services, especially Ben. I purchased a new Tundra, I was in & out in no time and very happy driving off. I will definitely recommend anyone looking for a new/used vehicle to hit up Ben & his crew.

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    Walter Stephens

    Walter Stephens

    Sales

    120 Reviews
    James Redd

    James Redd

    Sales

    124 Reviews
    Tracy Poland

    Tracy Poland

    Sales

    368 Reviews
    Tim Fuller

    Tim Fuller

    Sales

    12 Reviews
    Ben Burla

    Ben Burla

    Sales

    251 Reviews