Staff Reviews

Tracy Poland
Sales

Amanda Jordan
Service Advisor

Ben Burla
Sales

Jessie Bier
Service Manager

James Redd
Sales

Walter Stephens
Sales

Justin Bumsted
General Sales Manager

Lisa Butler
Service Advisor

Randy Dronet
Sales Manager

Liz Harrison
Marketing

Tim Fuller
Sales

Randy Wilson
Used Car Manager

Tracy Poland
Sales
Jan 19, 2025
James was very nice and pleasant to work with.
James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.
Jan 19, 2025
Tracy was so easy to work with.
Tracy was so easy to work with. She made the whole purchasing process easy and enjoyable! I highly recommend her!
Jan 17, 2025
Wonderful customer service, friendly, knowledgeable and
Wonderful customer service, friendly, knowledgeable and time saving. Thanks to Tracy. Lovely show room with coffee and donuts and very friendly and helpful employees.
Jan 07, 2025
Tracy is great at helping you find and purchase a
Tracy is great at helping you find and purchase a vehicle. I would recommend her to anyone!!!
Dec 07, 2024
First time buying a vehicle with them very nice people
First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.

Amanda Jordan
Service Advisor
Feb 04, 2025
They were fast , curious and very friendly.
They were fast , curious and very friendly. They seams to know what they were doing. My car is working now.
Feb 02, 2025
Very professional and we really enjoyed the video showing
Very professional and we really enjoyed the video showing us what the mechanic was doing as he was servicing my truck.
Jan 15, 2025
Friendly service with pleasant wait leisures.
Friendly service with pleasant wait leisures.. cold as xxxx with all them glass windows ..wear a jacket on cold days for sure
Jan 11, 2025
Very impressed w/the status of your service to the
Very impressed w/the status of your service to the customer. Updates and letting customer know what state plus pictures of what was being done was amazing. There was an unfortunate incident when a part got broken and a replacement part had to be delivered. My 10:00 appt lingered until later in the afternoon but I was kept informed of the situation. Offers were made to drive me home but I chose to wait until repairs were made. Very happy and will return for service.
Dec 25, 2024
all people there listen to what want done; explain the
all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !

Ben Burla
Sales
Feb 04, 2025
Silsbee Toyota goes above & beyond to provide the best
Silsbee Toyota goes above & beyond to provide the best customer buying experience. Silsbee Toyota makes you feel like family.
Feb 04, 2025
Wonderful dealership so thankful that I was told about
Wonderful dealership so thankful that I was told about y’all everyone there fantastic Mr. Ben was a wonderful person and the finance guy also couldn’t be more pleased. Very very grateful. Thank you again Mr. Ben
Jan 19, 2025
James was very nice and pleasant to work with.
James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.
Jan 16, 2025
Great customer service!
Great customer service! Very pleaded with purchase. Ben is so easy to work with. Will purchase my next vehicle at Donalson Toyota.
Dec 07, 2024
First time buying a vehicle with them very nice people
First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.

Jessie Bier
Service Manager
Dec 25, 2024
all people there listen to what want done; explain the
all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !
Nov 01, 2024
Nice people, fast and good job got us in and within a
Nice people, fast and good job got us in and within a hour we were on are way after getting the camera replaced. Thank you
Oct 12, 2024
always excellent service !
always excellent service ! friendly, listen to customer, get the job done as stated . Highly recommend these good people.
Sep 13, 2024
My experience with the service department was
My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner.
Sep 09, 2024
I have purchase serval cars and truck from Silsbee Toyota
I have purchase serval cars and truck from Silsbee Toyota and Ben has always been the awesome to work with.

James Redd
Sales
Jan 29, 2025
James Redd my salesman was hands down the best most
James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...
Jan 27, 2025
I had an awesome buying experience at Silsbee Toyota they
I had an awesome buying experience at Silsbee Toyota they were very pleasant to work with and I would definitely go to them again... My salesmen James Virgil Redd was the best car salesmen I've ever had and I've bought several new vehicles, I was dreading to buy a vehicle for the fact of dealing with salesmen but James made this my best buying experience ever.... If anyone is looking to buy a new vehicle I recommend going to see the guys at Silsbee Toyota
Jan 19, 2025
James was very nice and pleasant to work with.
James was very nice and pleasant to work with. He went above and beyond to help me find my vehicle. I will be back to shop with James.
Dec 29, 2024
Very Good Experience.
Very Good Experience. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone.
Dec 28, 2024
The dealership did everything they possibly could to get
The dealership did everything they possibly could to get me a good deal on a brand new Corrola and i absolutely love it

Walter Stephens
Sales
Jan 29, 2025
James Redd my salesman was hands down the best most
James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...
Jan 08, 2025
Working with Walter was wonderful!
Working with Walter was wonderful! He is honest, experienced and personable. Most pleasant car buying experience ever!
Dec 29, 2024
Very Good Experience.
Very Good Experience. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone.
Dec 25, 2024
all people there listen to what want done; explain the
all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work !
Dec 17, 2024
Everyone was courteous from the time I pulled up !
Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.

Justin Bumsted
General Sales Manager
Feb 05, 2025
Our experience here was flawless!
Our experience here was flawless! Justin and Brad made everything super easy! This is our 2nd vehicle to buy from Silsbee Toyota!
Jan 16, 2025
The people at Toyota were very helpful and nice I would
The people at Toyota were very helpful and nice I would recommend people to shop there
Dec 17, 2024
Everyone was courteous from the time I pulled up !
Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.
Dec 12, 2024
We had a great experience!
We had a great experience! We enjoyed working with Walter Stephens and Justin Bumsted. We are looking forward to our maintenance work so we can visit with the friendly staff in the beautiful facility.
Nov 17, 2024
Silsbee Toyota has always been a great dealership.
Silsbee Toyota has always been a great dealership. They made the new car buying process easy, informative and far more expedient then any other dealership I've ever gone to. Great customer service. I'd recommend to anyone, Go to Silsbee Toyota any day.

Lisa Butler
Service Advisor
Feb 04, 2025
They were fast , curious and very friendly.
They were fast , curious and very friendly. They seams to know what they were doing. My car is working now.
Feb 02, 2025
Very professional and we really enjoyed the video showing
Very professional and we really enjoyed the video showing us what the mechanic was doing as he was servicing my truck.
Jan 27, 2025
Lisa is my #1 GO TO on any vehicle!
Lisa is my #1 GO TO on any vehicle! I recommend her to all my family and friends.
Jan 20, 2025
I was very impressed with the video and pre inspection
I was very impressed with the video and pre inspection for service and the break down of what was recommended and what was required. Thank you
Jan 15, 2025
Friendly service with pleasant wait leisures.
Friendly service with pleasant wait leisures.. cold as xxxx with all them glass windows ..wear a jacket on cold days for sure

Randy Dronet
Sales Manager
Dec 17, 2024
Everyone was courteous from the time I pulled up !
Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.
Nov 09, 2024
The sale was ok no small talk and the finance guy was not
The sale was ok no small talk and the finance guy was not much on conversation and personality maybe because we didn’t finance with them, but we gave good money for the truck and also sold us a package that we didn’t need or want and claimed they don’t sale without a package, they had the truck we wanted and we drove 200 miles to get it
Oct 27, 2024
Zach took good care of me and worked hard to make my
Zach took good care of me and worked hard to make my purchase as simple and pleasant as possible. The transition from my truck to the new was a very smooth one thanks to Zach. Plus, the entire staff treated me respectfully and ensured issues and requests regarding the vehicle were given appropriate attention. This dealership is top notch. Great team, personable, professional, and reasonable.
Oct 27, 2024
Met my needs.
Met my needs. Very welcoming dealership. Transaction was direct and to the point. Willing to compromise when appropriate to to do so.
Oct 20, 2024
We found ourselves in sudden need of a vehicle in a
We found ourselves in sudden need of a vehicle in a rather short order of time. Tracy and Randy did everything quickly and timely to get us this car. They also showed a tremendous amount of patience throughout the experience. Would highly recommend!

Liz Harrison
Marketing
Dec 03, 2024
I was very impressed by the staff and especially Brad, my
I was very impressed by the staff and especially Brad, my salesmen, and Joe, the Finance Manager. They worked with me, understood my needs, and kept to my timeline.
Nov 02, 2024
It was a very good experience.
It was a very good experience. I would recommend Silsbee Toyota to anyone looking to purchase a new truck.
Oct 27, 2024
Zach took good care of me and worked hard to make my
Zach took good care of me and worked hard to make my purchase as simple and pleasant as possible. The transition from my truck to the new was a very smooth one thanks to Zach. Plus, the entire staff treated me respectfully and ensured issues and requests regarding the vehicle were given appropriate attention. This dealership is top notch. Great team, personable, professional, and reasonable.
Sep 19, 2024
Drove down to Silsbee Toyota September 16,2024.
Drove down to Silsbee Toyota September 16,2024. I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 Tundra I purchased. I will definitely give Zachary a call when I get ready to buy another vehicle.
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service

Tim Fuller
Sales
Jan 29, 2025
James Redd my salesman was hands down the best most
James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James...
Jan 16, 2025
The people at Toyota were very helpful and nice I would
The people at Toyota were very helpful and nice I would recommend people to shop there
Dec 07, 2024
First time buying a vehicle with them very nice people
First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one.
Nov 26, 2024
Tim was super helpful.
Tim was super helpful. We were just starting our search for a new SUV and had a lot of questions. Tim was attentive and understanding. His friendliness and easy nature made me feel better about the whole process.
Oct 16, 2024
Worked hard to give us a great deal on a new vehicle.
Worked hard to give us a great deal on a new vehicle. Made the whole process easy and no pressure.

Randy Wilson
Used Car Manager
Dec 17, 2024
Everyone was courteous from the time I pulled up !
Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth.
Oct 27, 2024
Zach took good care of me and worked hard to make my
Zach took good care of me and worked hard to make my purchase as simple and pleasant as possible. The transition from my truck to the new was a very smooth one thanks to Zach. Plus, the entire staff treated me respectfully and ensured issues and requests regarding the vehicle were given appropriate attention. This dealership is top notch. Great team, personable, professional, and reasonable.
Oct 27, 2024
Met my needs.
Met my needs. Very welcoming dealership. Transaction was direct and to the point. Willing to compromise when appropriate to to do so.
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service
Aug 01, 2024
The crew at Donalson Silsbee Toyota has top notch
The crew at Donalson Silsbee Toyota has top notch services, especially Ben. I purchased a new Tundra, I was in & out in no time and very happy driving off. I will definitely recommend anyone looking for a new/used vehicle to hit up Ben & his crew.