Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Amanda Jordan
Service Advisor
Jessie Bier
Service Manager
Heath Mitchell
New Car Sales Manager
Tony Vega
General Sales Manager
Mason Garsee
Service Advisor
Sarah Hinson
Service Coordinator
Walter Stephens
Sales
James Redd
Sales
Jason Elmore
Inventory Manager
Liz Harrison
Marketing
Tonja Zeno
Product Specialist
Makayla Gans
Sales
Tracy Poland
Sales
Jan 21, 2023
Probably the easiest car deal I’ve ever made!
Probably the easiest car deal I’ve ever made!! Seamless and easy! Definitely recommend Silsbee Toyota!
Jan 19, 2023
Tracy Poland is an astounding Salesperson, extremely
Tracy Poland is an astounding Salesperson, extremely professional and actually fun to deal with. The whole process was stress-free and she made us feel as if we were her only priority. I will not hesitate to purchase my next vehicle from Tracy at Silsbee Toyota. Tracy Poland has sold me on the Toyota Name.
Jan 10, 2023
Excellent customer service and a great dealership!
Excellent customer service and a great dealership!! Highly recommend for sales and service! Even got a detail with the last couple of oil changes, truck looks brand new!!
Jan 06, 2023
I had the easiest experience with Tracy!
I had the easiest experience with Tracy! I love my car. My window tint was messed up and she is having it fixed.. fixed as in having someone come get my car and bringing it back to me. So convenient and smooth! I will definitely send everyone to y’all!
Jan 06, 2023
Always very straight forward and professional.
Always very straight forward and professional. This is our fourth Toyota to purchase here. Tracy is a top notch salesperson
Ben Burla
Sales
Jan 23, 2023
Silsbee Toyota was recommended by a friend and I was not
Silsbee Toyota was recommended by a friend and I was not disappointed. Ben and staff are knowledgeable and friendly. Great experience. Thanks again
Jan 09, 2023
Been buying my Toyota s from Silsbee for years thank yaw
Been buying my Toyota s from Silsbee for years thank yaw for years of service
Dec 30, 2022
Everything was organized, Ben had everything ready when I
Everything was organized, Ben had everything ready when I went over to Joe the gentleman that does the paperwork and financials. Joe was quick and precise, provided the documents and explained the information for my insurance agent.
Dec 30, 2022
We live 2 hours away and were able to get our purchase
We live 2 hours away and were able to get our purchase done over the phone with remote signing. Really enjoyed my experience with Ben Burla!
Dec 15, 2022
Top notch experience.
Top notch experience. Good staff clean and inviting dealership. Knowledgeable sales people. All questions answered promptly.
Amanda Jordan
Service Advisor
Jan 26, 2023
Dealer has been fair and honest n choices were given and
Dealer has been fair and honest n choices were given and no pressure was excerpted.
Jan 21, 2023
Fast service, friendly staff, always happy each time I
Fast service, friendly staff, always happy each time I come in for service. Bobby and Malcolm are great
Jan 20, 2023
They go out of their way to please their customers.
They go out of their way to please their customers. After my level 1 detail my car looked new again.
Jan 19, 2023
Thank you for the quick fast good service on my 2021
Thank you for the quick fast good service on my 2021 Toyota Tacoma I will be coming back soon
Jan 17, 2023
Promo service , on time , communication great , not to
Promo service , on time , communication great , not to long of a wait until complete , staff great , helpful
Jessie Bier
Service Manager
Jan 13, 2023
They we a pleasure to work with and I imagine that I will
They we a pleasure to work with and I imagine that I will be purchasing another vehicle from them in the future
Jan 09, 2023
Been buying my Toyota s from Silsbee for years thank yaw
Been buying my Toyota s from Silsbee for years thank yaw for years of service
Oct 22, 2022
every one is professional and gets the job done in
every one is professional and gets the job done in courteous and friendly manner. Good service
Oct 07, 2022
I never have to wait for an appointment, always ready to
I never have to wait for an appointment, always ready to get me in fast. I can always depend on them to check my vehicle to make sure it doesn’t have any problems. Can always get through to a live person to tell my problems to.
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Heath Mitchell
New Car Sales Manager
Jan 26, 2023
Dealer has been fair and honest n choices were given and
Dealer has been fair and honest n choices were given and no pressure was excerpted.
Jan 21, 2023
Probably the easiest car deal I’ve ever made!
Probably the easiest car deal I’ve ever made!! Seamless and easy! Definitely recommend Silsbee Toyota!
Jan 19, 2023
Tracy Poland is an astounding Salesperson, extremely
Tracy Poland is an astounding Salesperson, extremely professional and actually fun to deal with. The whole process was stress-free and she made us feel as if we were her only priority. I will not hesitate to purchase my next vehicle from Tracy at Silsbee Toyota. Tracy Poland has sold me on the Toyota Name.
Jan 13, 2023
They we a pleasure to work with and I imagine that I will
They we a pleasure to work with and I imagine that I will be purchasing another vehicle from them in the future
Jan 09, 2023
Been buying my Toyota s from Silsbee for years thank yaw
Been buying my Toyota s from Silsbee for years thank yaw for years of service
Tony Vega
General Sales Manager
Jan 13, 2023
They we a pleasure to work with and I imagine that I will
They we a pleasure to work with and I imagine that I will be purchasing another vehicle from them in the future
Jan 09, 2023
Been buying my Toyota s from Silsbee for years thank yaw
Been buying my Toyota s from Silsbee for years thank yaw for years of service
Jan 06, 2023
I had the easiest experience with Tracy!
I had the easiest experience with Tracy! I love my car. My window tint was messed up and she is having it fixed.. fixed as in having someone come get my car and bringing it back to me. So convenient and smooth! I will definitely send everyone to y’all!
Jan 04, 2023
Great experience Great experience Great experience Great
Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience
Dec 15, 2022
Top notch experience.
Top notch experience. Good staff clean and inviting dealership. Knowledgeable sales people. All questions answered promptly.
Mason Garsee
Service Advisor
Jan 26, 2023
Dealer has been fair and honest n choices were given and
Dealer has been fair and honest n choices were given and no pressure was excerpted.
Jan 18, 2023
The service department at Silsbee Toyota is the best,
The service department at Silsbee Toyota is the best, most experienced consultants ever. I have always been treated like I am their only customer (and I know I am not). I drove in on a Thursday with the rear window busted out of car(SUV). I ask them to please get me an estimated of damage I had done to my car. They call that same afternoon with the cost. The car was repaired and back in my hands by 3:30 of Friday. You cannot ask for better service from a dealership. Mason is the Best!!
Jan 17, 2023
Promo service , on time , communication great , not to
Promo service , on time , communication great , not to long of a wait until complete , staff great , helpful
Jan 10, 2023
Excellent customer service and a great dealership!
Excellent customer service and a great dealership!! Highly recommend for sales and service! Even got a detail with the last couple of oil changes, truck looks brand new!!
Jan 10, 2023
Very professional and prompt service for my first
Very professional and prompt service for my first maintenance on my Tundra! Great place to do business
Sarah Hinson
Service Coordinator
Jan 26, 2023
Dealer has been fair and honest n choices were given and
Dealer has been fair and honest n choices were given and no pressure was excerpted.
Jan 21, 2023
Fast service, friendly staff, always happy each time I
Fast service, friendly staff, always happy each time I come in for service. Bobby and Malcolm are great
Jan 19, 2023
Thank you for the quick fast good service on my 2021
Thank you for the quick fast good service on my 2021 Toyota Tacoma I will be coming back soon
Jan 17, 2023
Promo service , on time , communication great , not to
Promo service , on time , communication great , not to long of a wait until complete , staff great , helpful
Jan 04, 2023
Great experience Great experience Great experience Great
Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience
Walter Stephens
Sales
Jan 26, 2023
Dealer has been fair and honest n choices were given and
Dealer has been fair and honest n choices were given and no pressure was excerpted.
Jan 13, 2023
They we a pleasure to work with and I imagine that I will
They we a pleasure to work with and I imagine that I will be purchasing another vehicle from them in the future
Jan 10, 2023
They were able to repair the car quickly but it took
They were able to repair the car quickly but it took several days to drive the car to ensure repair was successful. Everyone was professional and kind. Some improvement in communicating status would have been appreciated. Mason had all of the paperwork needed to help with the claim ready and waiting when we picked it up.
Dec 01, 2022
Easy to set up appointment.
Easy to set up appointment. Comfortable waiting room with food and drinks. Had my car finished in no time. Friendly and accommodating staff. It was a great experience.
Oct 27, 2022
I feel that Mr.
I feel that Mr. Stephens and the Toyota dealership went above and beyond to help me get a new car.
James Redd
Sales
Jan 10, 2023
Very professional and prompt service for my first
Very professional and prompt service for my first maintenance on my Tundra! Great place to do business
Jan 03, 2023
They treated me with the utmost respect and were very
They treated me with the utmost respect and were very courteous to me and my wife
Jan 03, 2023
They are on point and treat their customers with the
They are on point and treat their customers with the utmost respect and courtesy which you don't find much these days
Jan 03, 2023
They were great about calling me to let me know a car
They were great about calling me to let me know a car came in stock.
Nov 23, 2022
The sales department was great.
The sales department was great. The finance guy wouldn’t quit pushing the gap insurance and extended protection service even after I told him I wasn’t interested. I did not appreciate that xxxx at all. He kept saying he didn’t have a dog in the fight but then he kept pushing.
Jason Elmore
Inventory Manager
Jan 26, 2023
Dealer has been fair and honest n choices were given and
Dealer has been fair and honest n choices were given and no pressure was excerpted.
Jul 08, 2022
As always, great service, friendly staff and reasonable
As always, great service, friendly staff and reasonable prices. Clean comfortable waiting area with coffee and donuts provided.
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 18, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Liz Harrison
Marketing
Aug 24, 2022
Scheduled my appointment in a timely manner, responsive,
Scheduled my appointment in a timely manner, responsive, on time, and maintenance finished. Will use again.
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 12, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Tonja Zeno
Product Specialist
Dec 07, 2022
Thank you for helping and understanding what I need to
Thank you for helping and understanding what I need to help grow my family. You deliver 3 different brands and was able to let me test drive to understand how they work. She was a great woman and I'm so glad that I got to meet someone new. Thank you again miss Tracy
Oct 02, 2022
Mason is the best love him Love SILSBEE Toyota Always
Mason is the best love him Love SILSBEE Toyota Always will get my business. For sure
Sep 17, 2022
I purchased 2 Camrys and thee process was the easiest I
I purchased 2 Camrys and thee process was the easiest I have had in over 35 years! Highly recommend.
Sep 03, 2022
Great experience!
Great experience! Excellent sales staff! Many thanks! Highly recommend Silsbee Toyota for sales and service!
Aug 24, 2022
The was the easiest car buying experience I have ever
The was the easiest car buying experience I have ever had. The staff were friendly and gave a quick, trouble free experience. Tonja was a great sales representative and helped in every way to full fill our request.