Staff Reviews
Tracy Poland
Sales
Amanda Jordan
Service Advisor
Ben Burla
Sales
Jessie Bier
Service Manager
James Redd
Sales
Walter Stephens
Sales
Justin Bumsted
General Sales Manager
Randy Dronet
Sales Manager
Liz Harrison
Marketing
Lisa Butler
Service Advisor
Tim Fuller
Sales
Zachary Chance
Sales
Randy Wilson
Used Car Manager
Tracy Poland
Sales
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Oct 09, 2024
Airways treated very well when we go in staffisvery
Airways treated very well when we go in staffisvery friendly and helpful This is the second new cal we bought from this dealer ship and wouldn’t hesitate to buy another one if needed
Sep 28, 2024
This was my third time to purchase with Tracy Poland at
This was my third time to purchase with Tracy Poland at Silsbee Toyota and my experience was a no hassle, very quick and efficient experience. I would recommend anyone to visit him today for your next purchase! Thank you, Tracy!
Sep 24, 2024
From start to finish the experience was easy and
From start to finish the experience was easy and straightforward. I would absolutely recommend this dealership. God bless
Sep 21, 2024
My wife recently purchased a 2024 RAV4 XLE from Tracy
My wife recently purchased a 2024 RAV4 XLE from Tracy Poland and the experience was amazing. We traded another vehicle in, Tracy was on point with the pricing, getting her electronic devices paired, explained all the features to her and we were signed and out in under 3 hours. No pressure and no hassles. This is the 2nd Toyota we've bought from her in as many years as well as her selling my nephew's wife her car. Tracy is the "go to" person at Silsbee Toyota! 👍👍👍👍👍
Amanda Jordan
Service Advisor
Oct 12, 2024
always excellent service !
always excellent service ! friendly, listen to customer, get the job done as stated . Highly recommend these good people.
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Oct 09, 2024
Fast service and easy to deal with.
Fast service and easy to deal with. I'm able to get in and out faster than other dealerships.
Oct 09, 2024
Airways treated very well when we go in staffisvery
Airways treated very well when we go in staffisvery friendly and helpful This is the second new cal we bought from this dealer ship and wouldn’t hesitate to buy another one if needed
Oct 07, 2024
This was a very pleasant experience this time.
This was a very pleasant experience this time. A young man, Fisher Huff, explained why I was having a problem with the under carriage cover coming off. He was very knowledgeable and took his time explaining the issue to me. He repaired it when changing my oil. Now, I hope it stays on better!
Ben Burla
Sales
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Sep 28, 2024
This was my third time to purchase with Tracy Poland at
This was my third time to purchase with Tracy Poland at Silsbee Toyota and my experience was a no hassle, very quick and efficient experience. I would recommend anyone to visit him today for your next purchase! Thank you, Tracy!
Sep 28, 2024
The entire team at Silsbee Toyota was very professional
The entire team at Silsbee Toyota was very professional and service oriented. The sales professional Ben Bula did a fantastic job helping me with the purchase. Great job !!!
Sep 22, 2024
I have purchased four trucks from Silsbee Toyota with Ben
I have purchased four trucks from Silsbee Toyota with Ben Burla acting as sales associate. The trucks have met my every expectation with no issues other than those associated with normal wear and tear. The people at the dealership are professional, informed and helpful.
Sep 20, 2024
Friendly, helpful and efficient.
Friendly, helpful and efficient. Won’t waste your time and work to get exactly what you’re looking for!
Jessie Bier
Service Manager
Oct 12, 2024
always excellent service !
always excellent service ! friendly, listen to customer, get the job done as stated . Highly recommend these good people.
Sep 13, 2024
My experience with the service department was
My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner.
Sep 09, 2024
I have purchase serval cars and truck from Silsbee Toyota
I have purchase serval cars and truck from Silsbee Toyota and Ben has always been the awesome to work with.
Aug 31, 2024
Always excellent service.
Always excellent service. All personel are friendly and get the job done, as stated. Any extra items noted are notified by phone for consult.
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service
James Redd
Sales
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Sep 13, 2024
My experience with the service department was
My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner.
Sep 11, 2024
Pleasant environment, no pressure sales, staff
Pleasant environment, no pressure sales, staff knowledgeable about vehicles and financing, easy to work with.
Aug 30, 2024
Very nice and professional.
Very nice and professional. Went in to take a look at a truck and left with that same truck, also received a fair price for my trade in. I would recommend anyone looking for a new / used ride to go to this dealership and take a look around, tell them what your looking for and your price range they will do their best to make it happen.
Aug 16, 2024
These folks were friendly and respectful of my time.
These folks were friendly and respectful of my time. They were transparent regarding our agreed upon terms and the overall experience was pleasant.
Walter Stephens
Sales
Oct 12, 2024
always excellent service !
always excellent service ! friendly, listen to customer, get the job done as stated . Highly recommend these good people.
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Sep 17, 2024
I've known Walter Stevens for at least 15-20 years.
I've known Walter Stevens for at least 15-20 years. I've bought five different trucks and cars from him over the years. He has always treated me fairly on every deal I've ever made with him. Walter has always been a friendly guy to work with and I've had a lot of respect for him. He has an easy going personality and a good sense of humor. I was recently in a wreck and my car was totaled. Although I hadn't seen Walter in about three years, I called him and said I would like to come see what he had available. That was this past Friday. So, I showed up and we talked about old times and I looked around the lot and the showroom floor. I saw a car on the showroom floor that I didn't even know Toyota made--a Toyota Crown. It was love at first sight. I asked Walter for the best deal he could make, and after a few minutes he came back with some figures that I thought were very reasonable. So, we cut the deal that very afternoon and I drove off with, I believe, the most favorite car I've ever owned, which, according to my automobile insurance policy is the 63rd car I've had insured with them over the past 50 years. So, I can once again thank Walter for helping me get out of the stress and uncertainty of shopping for a vehicle, Thanks, again, Walter, for all your help! Doug Sikes
Sep 03, 2024
Walter was great, as he provided timely communication and
Walter was great, as he provided timely communication and was able to acquire my Land Cruiser quickly without any crazy dealer markups. All the staff was friendly and I was in and out in less than an hour.
Aug 31, 2024
Always excellent service.
Always excellent service. All personel are friendly and get the job done, as stated. Any extra items noted are notified by phone for consult.
Justin Bumsted
General Sales Manager
Sep 20, 2024
Friendly, helpful and efficient.
Friendly, helpful and efficient. Won’t waste your time and work to get exactly what you’re looking for!
Aug 30, 2024
They were very easy to do business with.
They were very easy to do business with. Their customer service was 5 star from beginning g to end.
Aug 16, 2024
These folks were friendly and respectful of my time.
These folks were friendly and respectful of my time. They were transparent regarding our agreed upon terms and the overall experience was pleasant.
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service
Jun 29, 2024
Walter is the best!
Walter is the best! We have bought multiple cars from him. We will only purchase from him.
Randy Dronet
Sales Manager
Aug 16, 2024
These folks were friendly and respectful of my time.
These folks were friendly and respectful of my time. They were transparent regarding our agreed upon terms and the overall experience was pleasant.
Aug 16, 2024
Tracy is absolutely amazing!
Tracy is absolutely amazing! She made the process easy and explained things in detail when needed. She is the best person I have ever worked with at a dealership. Every other individual at Silsbee Toyota was also great and very helpful.
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service
Aug 04, 2024
Walter and the team at Silsbee Toyota were fantastic to
Walter and the team at Silsbee Toyota were fantastic to work with. The best car buying experience ever. They were professional and courteous. I would highly recommend them to anyone.
Jun 26, 2024
Very nice, courteous, efficient.
Very nice, courteous, efficient. Did a thoroughly good job in a short time. Completely pleased with the job.
Liz Harrison
Marketing
Sep 19, 2024
Drove down to Silsbee Toyota September 16,2024.
Drove down to Silsbee Toyota September 16,2024. I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 Tundra I purchased. I will definitely give Zachary a call when I get ready to buy another vehicle.
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service
Aug 01, 2024
The crew at Donalson Silsbee Toyota has top notch
The crew at Donalson Silsbee Toyota has top notch services, especially Ben. I purchased a new Tundra, I was in & out in no time and very happy driving off. I will definitely recommend anyone looking for a new/used vehicle to hit up Ben & his crew.
Jun 26, 2024
Very nice, courteous, efficient.
Very nice, courteous, efficient. Did a thoroughly good job in a short time. Completely pleased with the job.
Jun 14, 2024
Very satisfied with Silsbee Toyota and would definitely
Very satisfied with Silsbee Toyota and would definitely recommend,:good service and love my car
Lisa Butler
Service Advisor
Oct 12, 2024
always excellent service !
always excellent service ! friendly, listen to customer, get the job done as stated . Highly recommend these good people.
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Oct 09, 2024
Fast service and easy to deal with.
Fast service and easy to deal with. I'm able to get in and out faster than other dealerships.
Oct 04, 2024
The service department was very friendly and helpful.
The service department was very friendly and helpful. Our service lady (I believe her name was Lisa) was wonderful! She was polite, caring and kept us informed.
Oct 01, 2024
Very friendly employees.
Very friendly employees. Lisa, in the service department was very helpful. I didn’t think I had any warranty since I bought the car used, but she looked up where I bought the car and found out that I had several warranties and this visit only cost me my $100 deductible.
Tim Fuller
Sales
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Sep 24, 2024
Tim Fuller was the best he told me everything I wanted
Tim Fuller was the best he told me everything I wanted to know. Thank you
Sep 07, 2024
Wanted to thank Mr.
Wanted to thank Mr. Tim Fuller! He went the extra mile to make sure I got exactly what I wanted! The whole team did an excellent job.. Thank you guys again.
Sep 03, 2024
We just so happened to be in the right place at the right
We just so happened to be in the right place at the right time. Great experience.
Aug 30, 2024
Very nice and professional.
Very nice and professional. Went in to take a look at a truck and left with that same truck, also received a fair price for my trade in. I would recommend anyone looking for a new / used ride to go to this dealership and take a look around, tell them what your looking for and your price range they will do their best to make it happen.
Zachary Chance
Sales
Oct 11, 2024
Silsbee Toyota was fantastic.
Silsbee Toyota was fantastic. All of the associates and salespeople went above and beyond my expectations. They have a happy customer for life!
Sep 19, 2024
Drove down to Silsbee Toyota September 16,2024.
Drove down to Silsbee Toyota September 16,2024. I was greeted outside by Zachary Chance. He had to be one of the nicest salesmen I have every dealt with. He was very knowledgeable of the new 2024 Tundra I purchased. I will definitely give Zachary a call when I get ready to buy another vehicle.
Sep 14, 2024
Called dealership on Friday afternoon Sept 13 talked with
Called dealership on Friday afternoon Sept 13 talked with Zach about a Tacoma truck he gave me information I needed drove 2 1/2 hrs today I was greeted nicely great service. Ended up purchasing the truck . Many thanks to Zach , Randy and Joe .
Sep 07, 2024
Looked at several vehicles.
Looked at several vehicles. Salesman was very helpful. No pressure which I appreciated. We took our time and finally found right vehicle. Zack was great.
Sep 03, 2024
We just so happened to be in the right place at the right
We just so happened to be in the right place at the right time. Great experience.
Randy Wilson
Used Car Manager
Aug 15, 2024
Good place to go for service,cost,friendly service,fast
Good place to go for service,cost,friendly service,fast will be back fir service
Aug 01, 2024
The crew at Donalson Silsbee Toyota has top notch
The crew at Donalson Silsbee Toyota has top notch services, especially Ben. I purchased a new Tundra, I was in & out in no time and very happy driving off. I will definitely recommend anyone looking for a new/used vehicle to hit up Ben & his crew.