Staff Reviews

Tracy Poland

Tracy Poland

Sales

Certified
272 Reviews
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Ben Burla

Ben Burla

Sales
190 Reviews
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Amanda Jordan

Amanda Jordan

Service Advisor

Certified
179 Reviews
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Heath Mitchell

Heath Mitchell

New Car Sales Manager

Certified
160 Reviews
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Mason Garsee

Mason Garsee

Service Advisor

Certified
146 Reviews
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Jessie Bier

Jessie Bier

Service Manager
140 Reviews
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Tony Vega

Tony Vega

General Sales Manager

Certified
139 Reviews
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Sarah Hinson

Sarah Hinson

Service Coordinator

Certified
94 Reviews
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Walter Stephens

Walter Stephens

Sales

Certified
71 Reviews
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James Redd

James Redd

Sales

Certified
66 Reviews
View Bio
Tonja Zeno

Tonja Zeno

Product Specialist
18 Reviews
View Bio
Liz Harrison

Liz Harrison

Marketing
13 Reviews
View Bio
Makayla Gans

Makayla Gans

Sales
2 Reviews
View Bio
Tracy Poland

Tracy Poland

Sales

272 Reviews
Certified
Contact Me
Dealership Experience 7 years 7 months
My name is Tracy Poland, I'm from Buna, Texas. I have been in Toyota Sales for 7 years, however I owned my own business for 14 years prior to becoming a Toyota Sales Consultant. I am all about customer service before and after the sale. I don't want you to be the sale of the day for me, I want you to be a repeat customer and also a referral for me. Therefore I want to go above and beyond for my customers, in order to get your business and keep your business. On a personal note: I am married with 4 daughters ages 34, 30, 29 & 17 yes I said 17 LOL. I also have 3 terrific son-in-laws and 3 granddaughters and a grandson. I would love to help you in your search for a vehicle, new or pre-owned.
Recent Reviews

Jun 09, 2023

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Pleasant experience.

Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.

Jun 07, 2023

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It was a great experience.

It was a great experience. Fast and easy. Thank you for helping us get a car. I have never delt with a dealership this organized. It had been a long time since we bought a car and you made it so easy. I can't thank you enough. Tracy Poland listened to everything we said and found us what we needed. Excellent staff. And the finance manager Joe was so easy to talk to. Thanks again!

Jun 07, 2023

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Very pleased with sales.

Very pleased with sales. Very pleased with financing. Great dealership would recommend to friends and family

May 26, 2023

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Very polite,courtesy and knowledgeable.

Very polite,courtesy and knowledgeable. Always listened to our wants and needs and addressed all our questions throughly. Enjoyed the whole experience!

May 26, 2023

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Hats off to Tracy and Silsbee Toyota.

Hats off to Tracy and Silsbee Toyota. Everyone was so helpful and kind through the entire process. Thank you!

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Ben Burla

Ben Burla

Sales
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Dealership Experience 9 years 6 months
Industry Experience 26 years 2 months
I have been in sales for most of my life , been selling Toyota’s for a little over 30 years and I love to meet new customers and build relationships that last a life time , my customers become my friends !!!
Recent Reviews

Jun 08, 2023

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Good experience.

Good experience. Very efficient on the paperwork. Looking forward to being a Toyota first time owner

Jun 07, 2023

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Great service and dealership, first time customer and we

Great service and dealership, first time customer and we will be back again in the future

May 30, 2023

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They provided a great customer experience.

They provided a great customer experience. They were friendly, professional, and attentive to my requests.

May 25, 2023

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Shout out to Silsbee Toyota Team Ben, Heath, Tony, and

Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.

May 03, 2023

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Ben was great!

Ben was great! He was very helpful and attentive. I will 110% be purchasing my next car from them.

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Amanda Jordan

Amanda Jordan

Service Advisor

179 Reviews
Certified
Dealership Experience 5 years 6 months
Industry Experience 23 years 8 months
Recent Reviews

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Jun 08, 2023

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They we’re really friendly and answered all my questions

They we’re really friendly and answered all my questions and the service was good and fast

May 18, 2023

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Dealership fine, but Toyota dropped the ball so no

Dealership fine, but Toyota dropped the ball so no recommendations. I'm dissapointed in my 8th Toyota and apparently every Tacoma duplicates the problem. Not like Toyota used to be. They used to care about quality.

May 15, 2023

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Mason got my car in and out no problem, will definitely

Mason got my car in and out no problem, will definitely continue my service here.

May 10, 2023

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A very short wait for service.

A very short wait for service. Awesome customer service!!! I will definitely use them again.

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Heath Mitchell

Heath Mitchell

New Car Sales Manager

160 Reviews
Certified
Dealership Experience 3 years 2 months
14 Years of complete customer satisfaction!!!
Recent Reviews

Jun 09, 2023

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Pleasant experience.

Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Jun 08, 2023

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They we’re really friendly and answered all my questions

They we’re really friendly and answered all my questions and the service was good and fast

Jun 08, 2023

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I had a great experience wit all sales team Very

I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing

Jun 07, 2023

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Great service and dealership, first time customer and we

Great service and dealership, first time customer and we will be back again in the future

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Mason Garsee

Mason Garsee

Service Advisor

146 Reviews
Certified
Dealership Experience 1 years 11 months
Industry Experience 10 years
Recent Reviews

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Jun 08, 2023

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They we’re really friendly and answered all my questions

They we’re really friendly and answered all my questions and the service was good and fast

May 30, 2023

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Silsbee Toyota has always been good to us from sales to

Silsbee Toyota has always been good to us from sales to service after purchase. The service department is fast and friendly. We will continue to service our vehicles here.

May 22, 2023

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Mason kept in touch with me throughout the day and we

Mason kept in touch with me throughout the day and we managed to service 3 of my vehicles in one day by rotating them in for service and picked me up for the last one. Great service. Thanks

May 18, 2023

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Dealership fine, but Toyota dropped the ball so no

Dealership fine, but Toyota dropped the ball so no recommendations. I'm dissapointed in my 8th Toyota and apparently every Tacoma duplicates the problem. Not like Toyota used to be. They used to care about quality.

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Jessie Bier

Jessie Bier

Service Manager
Dealership Experience 10 years 6 months
Recent Reviews

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Jun 08, 2023

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They we’re really friendly and answered all my questions

They we’re really friendly and answered all my questions and the service was good and fast

May 30, 2023

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Silsbee Toyota has always been good to us from sales to

Silsbee Toyota has always been good to us from sales to service after purchase. The service department is fast and friendly. We will continue to service our vehicles here.

May 25, 2023

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Shout out to Silsbee Toyota Team Ben, Heath, Tony, and

Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.

Feb 26, 2023

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Couldn’t ask for a better experience!

Couldn’t ask for a better experience! From the top to the bottom, they take care of every detail with sincerity.

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Tony Vega

Tony Vega

General Sales Manager

139 Reviews
Certified
Recent Reviews

Jun 09, 2023

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Pleasant experience.

Pleasant experience. Excellent service and attention to customers needs. Feel comfortable referring g potential customers to them. Thanks for guiding me in my purchase.

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Jun 08, 2023

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They we’re really friendly and answered all my questions

They we’re really friendly and answered all my questions and the service was good and fast

May 30, 2023

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They provided a great customer experience.

They provided a great customer experience. They were friendly, professional, and attentive to my requests.

May 25, 2023

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Shout out to Silsbee Toyota Team Ben, Heath, Tony, and

Shout out to Silsbee Toyota Team Ben, Heath, Tony, and Joe Nallie! They made the process completely transparent, efficient, and convenient. My Family and I will continue to do business with this outstanding dealership.

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Sarah Hinson

Sarah Hinson

Service Coordinator

94 Reviews
Certified
Recent Reviews

Jun 08, 2023

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Good experience.

Good experience. Very efficient on the paperwork. Looking forward to being a Toyota first time owner

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Jun 08, 2023

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They we’re really friendly and answered all my questions

They we’re really friendly and answered all my questions and the service was good and fast

May 15, 2023

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Mason got my car in and out no problem, will definitely

Mason got my car in and out no problem, will definitely continue my service here.

May 07, 2023

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This place is what a dealership should be like friendly

This place is what a dealership should be like friendly people, clean we waiting area and fast service

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Walter Stephens

Walter Stephens

Sales

71 Reviews
Certified
Contact Me
Dealership Experience 22 years 4 months
Industry Experience 35 years
Recent Reviews

Jun 08, 2023

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I had a great experience wit all sales team Very

I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing

May 26, 2023

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Hats off to Tracy and Silsbee Toyota.

Hats off to Tracy and Silsbee Toyota. Everyone was so helpful and kind through the entire process. Thank you!

May 09, 2023

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Great dealership!

Great dealership! Our salesman did all he could till he found us the right vehicle for the right price with what we wanted. Thank you

May 08, 2023

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This is the fourth Toyota we have purchased with Walter

This is the fourth Toyota we have purchased with Walter Stephens. Will most likely get another one at some point. Walter is great!

May 04, 2023

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Quick and easy process.

Quick and easy process. It was black and white with the deal. Amazing service overall

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James Redd

James Redd

Sales

66 Reviews
Certified
Recent Reviews

Jun 08, 2023

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James Redd was our salesman.

James Redd was our salesman. He was so personable and fair. He was very knowledgeable about his products also.

Jun 08, 2023

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I had a great experience wit all sales team Very

I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing

Jun 07, 2023

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After months of dealing I was finally able to purchase

After months of dealing I was finally able to purchase the truck I was looking for. I'm very happy with my purchase. (I just wish I could have gotten running boards to go with my truck) But besides that, I most certainly will shop there again should the need arise.

Jun 03, 2023

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We purchased a RAV4 for our family with James Redd at

We purchased a RAV4 for our family with James Redd at Silsbee Toyota, and he made the process smooth, timely, and straightforward! Great experience!

May 30, 2023

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They provided a great customer experience.

They provided a great customer experience. They were friendly, professional, and attentive to my requests.

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Tonja Zeno

Tonja Zeno

Product Specialist
Recent Reviews

Apr 11, 2023

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Didn’t help me @ all.

Didn’t help me @ all. You’re unsuccessful on everything I needed done. Over priced on getting my truck fixed & this is the same problem I had with my truck before. Plus you didn’t tell me my warranty was expired. Very very unhappy

Mar 25, 2023

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Very pleasant to deal With!

Very pleasant to deal With! Worked 90% of the transaction over the phone and went in and finished easily

Mar 22, 2023

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Tonja Zeno was very helpful and attentive to my needs

Tonja Zeno was very helpful and attentive to my needs and, I will definitely recommend her to anyone in search of a vehicle! She made me feel comfortable and secure with my purchase!

Mar 20, 2023

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Tonja was great to work with.

Tonja was great to work with. She stayed on top of what I was looking for and called as soon as something was available.

Mar 08, 2023

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Aooke with Tinja on the phone the day before i went in.

Aooke with Tinja on the phone the day before i went in. She was very helpful. Tracy was there to help with purchasing etc. she also was great. I really like that she included Tonja name was added on the sale invoice. Now that’s teamwork. Seems like a family at Silsbee Toyota.

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Liz Harrison

Liz Harrison

Marketing
Dealership Experience 3 years 7 months
Industry Experience 7 years 9 months
Hi everybody, my name is Liz and I'm the resident Yankee at Silsbee Toyota. I was born and raised in New Hampshire, and I moved here in December 2019. (Go easy on me this summer, I'm not used to the heat yet!) My role at the dealership is, when you get right down to it, to help you! Aside from being basic tech support, I am here to help with your vehicle search and to make sure everyone here takes fantastic care of your needs. Call, text, or email me with anything you may need help with at any time! I can't wait to meet all of you. (Need help and don't want to talk on the phone? Text me at 409-790-1175!) Best, LIZ
Recent Reviews

Jun 08, 2023

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Most of the staff are very helpful.

Most of the staff are very helpful. They try to get you scheduled and completed as quickly as possible.

Aug 24, 2022

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Scheduled my appointment in a timely manner, responsive,

Scheduled my appointment in a timely manner, responsive, on time, and maintenance finished. Will use again.

Sep 10, 2021

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Service Center staff is excellent! Amanda, Sarah, Mason...

Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.

Jun 12, 2021

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James helped me get into a nice rav4. Very friendly guy...

James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.

Jun 03, 2021

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Was sold a used dodge pickup. It had unknown to me...

Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!

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Makayla Gans

Makayla Gans

Sales
Recent Reviews

Jun 08, 2023

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I had a great experience wit all sales team Very

I had a great experience wit all sales team Very professional and made my transaction easy recommend for anyone looking for a great team and good pricing

Feb 26, 2023

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Couldn’t ask for a better experience!

Couldn’t ask for a better experience! From the top to the bottom, they take care of every detail with sincerity.

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    Tracy Poland
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    Tracy Poland

    Tracy Poland

    Sales

    272 Reviews
    Walter Stephens

    Walter Stephens

    Sales

    71 Reviews
    James Redd

    James Redd

    Sales

    66 Reviews
    Ben Burla

    Ben Burla

    Sales

    190 Reviews
    Tonja Zeno

    Tonja Zeno

    Product Specialist

    18 Reviews
    Makayla Gans

    Makayla Gans

    Sales

    2 Reviews