Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Amanda Jordan
Service Advisor
Jessie Bier
Service Manager
Heath Mitchell
New Car Sales Manager
Tony Vega
General Sales Manager
Mason Garsee
Service Advisor
Jim Shirey
Service Manager
Sarah Hinson
Service Coordinator
Walter Stephens
Sales
Jason Elmore
Inventory Manager
James Redd
Sales
Liz Harrison
Marketing
Tonja Zeno
Product Specialist
Rylan Ward
Sales Person
Tracy Poland
Sales
Aug 24, 2022
Tracy was very helpful and answered all my questions to
Tracy was very helpful and answered all my questions to help me get the RAV4 hybrid that I wanted, I enjoyed working with her!!
Aug 13, 2022
We have been customers of Silsbee Toyota for many years
We have been customers of Silsbee Toyota for many years having purchased our first RAV in 1995. Since then we have purchased a Highlander and two more RAVs. We have always found everyone to be friendly, helpful and honest. Silsbee Toyota is the place to go!
Jul 06, 2022
Wonderful service from Tracy, who is a fantastic
Wonderful service from Tracy, who is a fantastic salesperson. I was very satisfied with my purchase.
Jul 02, 2022
This dealership is fantastic everyone is so nice and
This dealership is fantastic everyone is so nice and polite and explains everything to you and I would recommend them to anyone
Jun 30, 2022
From start to finish they treated me like I mattered and
From start to finish they treated me like I mattered and made the process work great
Ben Burla
Sales
Sep 08, 2022
From start to finish best experience.
From start to finish best experience. They listened to my concerns. I will be recommending to family and friends
Sep 03, 2022
Great experience!
Great experience! Excellent sales staff! Many thanks! Highly recommend Silsbee Toyota for sales and service!
Sep 01, 2022
They got me exactly what I wanted!
They got me exactly what I wanted! They ordered it and didn’t BS like other dealers. Showed up and transaction went smooth. They didn’t try to sell me what I didn’t want. Communicated with me the entire time I was waiting for my truck.
Aug 31, 2022
I will recommend all my friends and family to go to
I will recommend all my friends and family to go to silsbee toyota and buy from Ben
Aug 25, 2022
Silsbee Toyota made my first car buying experience easy,
Silsbee Toyota made my first car buying experience easy, will use them again. Thanks alot!
Amanda Jordan
Service Advisor
Sep 20, 2022
Nice friendly people good customer service and a decent
Nice friendly people good customer service and a decent price I will be using this service department In the future
Sep 14, 2022
Very professional.
Very professional. Didn’t try to sell me anything I did not need. In and out at a decent time.
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Sep 08, 2022
every one is professional, courteous, gets the job done
every one is professional, courteous, gets the job done right; explaining in detail what needs to be done !
Sep 06, 2022
What brings me back is the friendly courteous customer
What brings me back is the friendly courteous customer service. Very accommodating when scheduling my service appointments.
Jessie Bier
Service Manager
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Sep 08, 2022
every one is professional, courteous, gets the job done
every one is professional, courteous, gets the job done right; explaining in detail what needs to be done !
Jun 20, 2022
Excellent customer service.
Excellent customer service. Always a pleasure doing business with the folks at Silsbee Toyota. Took time to correctly diagnose the problem then took the proper action to resolve the problem.
May 14, 2022
Only dealership have dealt with in over 60 years that
Only dealership have dealt with in over 60 years that displayed professional, HONEST, friendly service and sales !! Jessie Bier is the BEST : give her a raise and shorter hours !
May 05, 2022
Tracy Poland always gets me what I want and doesn’t
Tracy Poland always gets me what I want and doesn’t pressure me in to anything, she’s a fantastic saleswoman!
Heath Mitchell
New Car Sales Manager
Sep 17, 2022
I purchased 2 Camrys and thee process was the easiest I
I purchased 2 Camrys and thee process was the easiest I have had in over 35 years! Highly recommend.
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Sep 08, 2022
From start to finish best experience.
From start to finish best experience. They listened to my concerns. I will be recommending to family and friends
Sep 01, 2022
They got me exactly what I wanted!
They got me exactly what I wanted! They ordered it and didn’t BS like other dealers. Showed up and transaction went smooth. They didn’t try to sell me what I didn’t want. Communicated with me the entire time I was waiting for my truck.
Aug 31, 2022
I will recommend all my friends and family to go to
I will recommend all my friends and family to go to silsbee toyota and buy from Ben
Tony Vega
General Sales Manager
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Sep 03, 2022
Great experience!
Great experience! Excellent sales staff! Many thanks! Highly recommend Silsbee Toyota for sales and service!
Aug 24, 2022
The was the easiest car buying experience I have ever
The was the easiest car buying experience I have ever had. The staff were friendly and gave a quick, trouble free experience. Tonja was a great sales representative and helped in every way to full fill our request.
Jul 18, 2022
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Gag Hugh Hugh hhhh ffff ghhh hhh Hugh hhhvhvh hhhh hhhh HEB hhhh hhcch. Huff
Jul 06, 2022
Wonderful service from Tracy, who is a fantastic
Wonderful service from Tracy, who is a fantastic salesperson. I was very satisfied with my purchase.
Mason Garsee
Service Advisor
Sep 14, 2022
Very professional.
Very professional. Didn’t try to sell me anything I did not need. In and out at a decent time.
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Sep 08, 2022
every one is professional, courteous, gets the job done
every one is professional, courteous, gets the job done right; explaining in detail what needs to be done !
Aug 13, 2022
We have been customers of Silsbee Toyota for many years
We have been customers of Silsbee Toyota for many years having purchased our first RAV in 1995. Since then we have purchased a Highlander and two more RAVs. We have always found everyone to be friendly, helpful and honest. Silsbee Toyota is the place to go!
Jul 26, 2022
The service was performed in half the time I had been
The service was performed in half the time I had been told which was a pleasant surprise.
Jim Shirey
Service Manager
Sep 08, 2022
every one is professional, courteous, gets the job done
every one is professional, courteous, gets the job done right; explaining in detail what needs to be done !
Jul 08, 2022
As always, great service, friendly staff and reasonable
As always, great service, friendly staff and reasonable prices. Clean comfortable waiting area with coffee and donuts provided.
Jun 29, 2022
Super friendly staff that will bend over backwards to
Super friendly staff that will bend over backwards to help you. Waiting room is very accommodating with drinks/snacks while you wait.
Jun 16, 2022
I was very pleased with service on my Camery.
I was very pleased with service on my Camery.they were friendly and prompt.I always have a good experience
May 14, 2022
Only dealership have dealt with in over 60 years that
Only dealership have dealt with in over 60 years that displayed professional, HONEST, friendly service and sales !! Jessie Bier is the BEST : give her a raise and shorter hours !
Sarah Hinson
Service Coordinator
Sep 11, 2022
The service team is always great, Amanda really took care
The service team is always great, Amanda really took care of all my needs today as well as the techs in the back.
Jul 08, 2022
As always, great service, friendly staff and reasonable
As always, great service, friendly staff and reasonable prices. Clean comfortable waiting area with coffee and donuts provided.
Jun 16, 2022
I was very pleased with service on my Camery.
I was very pleased with service on my Camery.they were friendly and prompt.I always have a good experience
Jun 11, 2022
Friendly staff and Great Service.
Friendly staff and Great Service. I have bought two vehicles from here. When I get ready they will continue to get my business. As for now they’re keeping my current vehicle in top condition. Thank you!!!
Jun 04, 2022
The staff is courteous; prices seem to be reasonable;
The staff is courteous; prices seem to be reasonable; location is only 15 minutes from my house
Walter Stephens
Sales
Aug 03, 2022
The best!
The best! Silsbee Toyota was fabulous. Walter was honest, kind and really cared. No markups here!
Jul 08, 2022
As always, great service, friendly staff and reasonable
As always, great service, friendly staff and reasonable prices. Clean comfortable waiting area with coffee and donuts provided.
Jul 05, 2022
Mr Walter Stephens Was great help.
Mr Walter Stephens Was great help. If we decide to trade our truck . We contact him . Thank You Edith Lutz
Jun 29, 2022
Helped me find the vehicle I was looking for quickly.
Helped me find the vehicle I was looking for quickly. Easy to work with and friendly!
Jun 04, 2022
Everyone I came in contact with were very prompt and
Everyone I came in contact with were very prompt and courteous. I was in a relaxed atmosphere with refreshments.
Jason Elmore
Inventory Manager
Jul 08, 2022
As always, great service, friendly staff and reasonable
As always, great service, friendly staff and reasonable prices. Clean comfortable waiting area with coffee and donuts provided.
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 18, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Oct 24, 2019
Great dealership!
Thanks Jason for working a fabulous deal! Care & Professionalism at it's best!!! After losing everything during Imelda .... Dealership had compassion while working the deal.... truly appreciated!
James Redd
Sales
Sep 23, 2022
James was knowledgeable, personable, attentive and
James was knowledgeable, personable, attentive and courteous of my time. James is awesome. Will recommend.
Aug 30, 2022
Car was ordered and arrived in 5 weeks, vs.
Car was ordered and arrived in 5 weeks, vs. 6 months estimate. Seamless transaction with salesman on trade-in.
Aug 29, 2022
James was amazing through the whole process, even coming
James was amazing through the whole process, even coming in on his day off to assist in final signing.
Jun 08, 2022
I was pleased with my overall experience and very happy
I was pleased with my overall experience and very happy with James as my dealer.
May 28, 2022
Dealership is very nice and organized.
Dealership is very nice and organized. Just seemed like they go a little slow sometimes
Liz Harrison
Marketing
Aug 24, 2022
Scheduled my appointment in a timely manner, responsive,
Scheduled my appointment in a timely manner, responsive, on time, and maintenance finished. Will use again.
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 12, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Tonja Zeno
Product Specialist
Sep 17, 2022
I purchased 2 Camrys and thee process was the easiest I
I purchased 2 Camrys and thee process was the easiest I have had in over 35 years! Highly recommend.
Sep 03, 2022
Great experience!
Great experience! Excellent sales staff! Many thanks! Highly recommend Silsbee Toyota for sales and service!
Aug 24, 2022
The was the easiest car buying experience I have ever
The was the easiest car buying experience I have ever had. The staff were friendly and gave a quick, trouble free experience. Tonja was a great sales representative and helped in every way to full fill our request.
Jul 18, 2022
Gag Hugh Hugh hhhh ffff ghhh hhh Hugh hhhvhvh hhhh hhhh
Gag Hugh Hugh hhhh ffff ghhh hhh Hugh hhhvhvh hhhh hhhh HEB hhhh hhcch. Huff
Jun 03, 2022
Tonya and Ben were amazing!
Tonya and Ben were amazing! I’m happy with my highlander and great customer service.
Rylan Ward
Sales Person
Jun 15, 2022
Awesome Interaction with sales and finance guys,
Awesome Interaction with sales and finance guys, specially from clients way to Silsbee. Good Job