Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Jessie Bier
Service Manager
Amanda Jordan
Service Advisor
Heath Mitchell
New Car Sales Manager
Tony Vega
General Sales Manager
Mason Garsee
Service Advisor
Jim Shirey
Service Manager
Sarah Hinson
Service Coordinator
Jason Elmore
Inventory Manager
Walter Stephens
Sales
James Redd
Sales
Liz Harrison
Marketing
Tonja Zeno
Product Specialist
Rylan Ward
Sales Person
Tracy Poland
Sales
Jun 23, 2022
Very easy dealing with Tracy Poland.
Very easy dealing with Tracy Poland. Everything we discussed before the car arrived was exactly the same when we signed the paperwork. Great experience.
Jun 21, 2022
Great experience at Silsbee Toyota.
Great experience at Silsbee Toyota. Nobody better than Tracy. No hassle straight to the point. Thanks for everything.
Jun 17, 2022
Tracy and Heath were very helpful and made finding and
Tracy and Heath were very helpful and made finding and purchasing my vehicle easy and enjoyable.
May 22, 2022
Tracy was amazing!
Tracy was amazing!! She went above and beyond to help me find the car I wanted. I definitely recommend her and this dealership.
May 05, 2022
Tracy Poland always gets me what I want and doesn’t
Tracy Poland always gets me what I want and doesn’t pressure me in to anything, she’s a fantastic saleswoman!
Ben Burla
Sales
Jun 21, 2022
Ben is great to work with and always tries his best to
Ben is great to work with and always tries his best to make it a pleasant experience!
Jun 03, 2022
Tonya and Ben were amazing!
Tonya and Ben were amazing! I’m happy with my highlander and great customer service.
May 25, 2022
Mrs. Tonja did a fantastic job helping us and making sure
Mrs. Tonja did a fantastic job helping us and making sure all our needs to buy a new car was met. Her service was excellent and she knew her job well. Thank you Mrs. Tonja
May 18, 2022
Friendly staff.
Friendly staff. Excellent service. They explain all the details of the warranties and sales contact and made it easy to understand. Ben is excellent salesperson.
May 05, 2022
This dealership was great working with my personal bank.
This dealership was great working with my personal bank. From Sales to Finance everyone was nice, professional, and courteous. Definitely would buy from Silsbee Toyota again.
Jessie Bier
Service Manager
Jun 20, 2022
Excellent customer service.
Excellent customer service. Always a pleasure doing business with the folks at Silsbee Toyota. Took time to correctly diagnose the problem then took the proper action to resolve the problem.
May 14, 2022
Only dealership have dealt with in over 60 years that
Only dealership have dealt with in over 60 years that displayed professional, HONEST, friendly service and sales !! Jessie Bier is the BEST : give her a raise and shorter hours !
May 05, 2022
Tracy Poland always gets me what I want and doesn’t
Tracy Poland always gets me what I want and doesn’t pressure me in to anything, she’s a fantastic saleswoman!
May 02, 2022
Awesome service department the service writers are
Awesome service department the service writers are amazing and the techs Malcolm and Bobby are even better!
Apr 26, 2022
Malcolm and Bobby were excellent as well as my service
Malcolm and Bobby were excellent as well as my service writer and Jessie was fantastic! We’ll keep using them for service!
Amanda Jordan
Service Advisor
Jun 16, 2022
I was very pleased with service on my Camery.
I was very pleased with service on my Camery.they were friendly and prompt.I always have a good experience
Jun 13, 2022
I enjoy the ease and convenience of scheduling service
I enjoy the ease and convenience of scheduling service from my computer - which is usually in the middle of the night when I remember that I failed to take care of the appointment during the day!
Jun 11, 2022
Friendly staff and Great Service.
Friendly staff and Great Service. I have bought two vehicles from here. When I get ready they will continue to get my business. As for now they’re keeping my current vehicle in top condition. Thank you!!!
Jun 04, 2022
Everyone I came in contact with were very prompt and
Everyone I came in contact with were very prompt and courteous. I was in a relaxed atmosphere with refreshments.
May 30, 2022
This was a nice dealership.
This was a nice dealership. The atmosphere was quiet and restful. The people were friendly and helpful.
Heath Mitchell
New Car Sales Manager
Jun 29, 2022
Helped me find the vehicle I was looking for quickly.
Helped me find the vehicle I was looking for quickly. Easy to work with and friendly!
Jun 21, 2022
Ben is great to work with and always tries his best to
Ben is great to work with and always tries his best to make it a pleasant experience!
Jun 17, 2022
Tracy and Heath were very helpful and made finding and
Tracy and Heath were very helpful and made finding and purchasing my vehicle easy and enjoyable.
Jun 15, 2022
Awesome Interaction with sales and finance guys,
Awesome Interaction with sales and finance guys, specially from clients way to Silsbee. Good Job
May 28, 2022
Dealership is very nice and organized.
Dealership is very nice and organized. Just seemed like they go a little slow sometimes
Tony Vega
General Sales Manager
Jun 23, 2022
Very easy dealing with Tracy Poland.
Very easy dealing with Tracy Poland. Everything we discussed before the car arrived was exactly the same when we signed the paperwork. Great experience.
Jun 17, 2022
Tracy and Heath were very helpful and made finding and
Tracy and Heath were very helpful and made finding and purchasing my vehicle easy and enjoyable.
Jun 08, 2022
I was pleased with my overall experience and very happy
I was pleased with my overall experience and very happy with James as my dealer.
Jun 03, 2022
Tonya and Ben were amazing!
Tonya and Ben were amazing! I’m happy with my highlander and great customer service.
May 28, 2022
Dealership is very nice and organized.
Dealership is very nice and organized. Just seemed like they go a little slow sometimes
Mason Garsee
Service Advisor
Jun 29, 2022
Super friendly staff that will bend over backwards to
Super friendly staff that will bend over backwards to help you. Waiting room is very accommodating with drinks/snacks while you wait.
Jun 29, 2022
Came in without an appointment and Mason worked me right
Came in without an appointment and Mason worked me right in. Great group to work with.
Jun 16, 2022
I was very pleased with service on my Camery.
I was very pleased with service on my Camery.they were friendly and prompt.I always have a good experience
Jun 10, 2022
Always like coming to Silsbee Toyota always met with a
Always like coming to Silsbee Toyota always met with a smile always informative what is being done to the truck that day fast service in a comfortable place to sit
May 17, 2022
Great service, friendly staff.
Great service, friendly staff. Highly recommend this dealership. Wait time was minimal. Thanks Silsbee Toyota!
Jim Shirey
Service Manager
Jun 29, 2022
Super friendly staff that will bend over backwards to
Super friendly staff that will bend over backwards to help you. Waiting room is very accommodating with drinks/snacks while you wait.
Jun 16, 2022
I was very pleased with service on my Camery.
I was very pleased with service on my Camery.they were friendly and prompt.I always have a good experience
May 14, 2022
Only dealership have dealt with in over 60 years that
Only dealership have dealt with in over 60 years that displayed professional, HONEST, friendly service and sales !! Jessie Bier is the BEST : give her a raise and shorter hours !
May 02, 2022
This dealership is above and beyond your average
This dealership is above and beyond your average dealership. The service department members are always very helpful, professional and upfront. I would recommend my family, friends and anyone needing service and/or maintenance done on their vehicle. In addition the sales department is extremely knowledgeable and helpful when looking for a new vehicle. The last five vehicles my wife and I have purchased from this dealership has been a pleasant experience. I would recommend anyone to stop by and visit this dealership for all your needs Wilhelmina looking for a new or used vehicle; and maintenance on an existing vehicle.
Apr 29, 2022
Great sales group and an excellent maintenance
Great sales group and an excellent maintenance department. This is my fifth new purchase from Silsbee Toyota and I am pleased with all sales.
Sarah Hinson
Service Coordinator
Jun 16, 2022
I was very pleased with service on my Camery.
I was very pleased with service on my Camery.they were friendly and prompt.I always have a good experience
Jun 11, 2022
Friendly staff and Great Service.
Friendly staff and Great Service. I have bought two vehicles from here. When I get ready they will continue to get my business. As for now they’re keeping my current vehicle in top condition. Thank you!!!
Jun 04, 2022
The staff is courteous; prices seem to be reasonable;
The staff is courteous; prices seem to be reasonable; location is only 15 minutes from my house
May 30, 2022
This was a nice dealership.
This was a nice dealership. The atmosphere was quiet and restful. The people were friendly and helpful.
May 25, 2022
The last time that I was in there for a .
The last time that I was in there for a .99¢ oil change I was out 15 minutes after my scheduled appointment.
Jason Elmore
Inventory Manager
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 18, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Oct 24, 2019
Great dealership!
Thanks Jason for working a fabulous deal! Care & Professionalism at it's best!!! After losing everything during Imelda .... Dealership had compassion while working the deal.... truly appreciated!
Oct 15, 2019
I feel Blessed and Happy!
Jason Elmore was professional, nice, and patient. I would highly recommend Silsbee Toyota. I previously purchased my Toyota Camry LE here 14 years ago. Toyota Going Places
Walter Stephens
Sales
Jun 29, 2022
Helped me find the vehicle I was looking for quickly.
Helped me find the vehicle I was looking for quickly. Easy to work with and friendly!
Jun 04, 2022
Everyone I came in contact with were very prompt and
Everyone I came in contact with were very prompt and courteous. I was in a relaxed atmosphere with refreshments.
May 15, 2022
Walter was very helpful and answers all my questions
Walter was very helpful and answers all my questions about the car. He was very friendly.
May 14, 2022
Only dealership have dealt with in over 60 years that
Only dealership have dealt with in over 60 years that displayed professional, HONEST, friendly service and sales !! Jessie Bier is the BEST : give her a raise and shorter hours !
Apr 29, 2022
Great sales group and an excellent maintenance
Great sales group and an excellent maintenance department. This is my fifth new purchase from Silsbee Toyota and I am pleased with all sales.
James Redd
Sales
Jun 08, 2022
I was pleased with my overall experience and very happy
I was pleased with my overall experience and very happy with James as my dealer.
May 28, 2022
Dealership is very nice and organized.
Dealership is very nice and organized. Just seemed like they go a little slow sometimes
May 18, 2022
My experience was a great one- my salesman was very
My experience was a great one- my salesman was very attentive, easy to talk with, the visit in general was quick and easy.
Apr 21, 2022
Saleman was great and easy to work with.
Saleman was great and easy to work with. We where about 3 hours away and he did everything he said he would.
Mar 17, 2022
They are super helpful, i love they were willing to give
They are super helpful, i love they were willing to give me a chance, very kind and welcoming.
Liz Harrison
Marketing
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 12, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Feb 22, 2021
Great experience. I’m pretty picky about the amount of...
Great experience. I’m pretty picky about the amount of time I spend in a dealership. They were true to their word and for me on the road.
Tonja Zeno
Product Specialist
Jun 03, 2022
Tonya and Ben were amazing!
Tonya and Ben were amazing! I’m happy with my highlander and great customer service.
May 25, 2022
Mrs. Tonja did a fantastic job helping us and making sure
Mrs. Tonja did a fantastic job helping us and making sure all our needs to buy a new car was met. Her service was excellent and she knew her job well. Thank you Mrs. Tonja
May 19, 2022
Tonja was the best sales representative.
Tonja was the best sales representative. She worked hard to get me the RAV4 Hybrid XSE that I wanted. She had it within the timeframe promised and made the experience quick and easy. I would definitely buy a car from her in the future!
Feb 21, 2022
Amazing dealership!
Amazing dealership! I was able to find the exact car that I was looking for and had tons of help. Everyone was very kind and walked me through every step as being a first time solo customer buying a car is very stressful! They made it super easy.
Jan 22, 2022
Purchased a new 22 Camry from Silsbee Toyota. Not a fan...
Purchased a new 22 Camry from Silsbee Toyota. Not a fan of dealer addendums. Tonja was excellent and assisted us in getting the model we wanted.
Rylan Ward
Sales Person
Jun 15, 2022
Awesome Interaction with sales and finance guys,
Awesome Interaction with sales and finance guys, specially from clients way to Silsbee. Good Job