Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Jessie Bier
Service Advisor
Tony Vega
Used Car Manager
Amanda Jordan
Service Advisor
Heath Mitchell
New Car Sales Manager
Jason Elmore
Sales
Jim Shirey
Service Manager
Walter Stephens
Sales
James Redd
Sales
Sarah Hinson
Service Coordinator
Liz Harrison
BDC Manager
Daniel Burroughs
Warranty Administrator
George Steininger
Sales Person
James Whittington
Service Manager
Zac Tucker
Product Specialist
Tracy Poland
Sales
Jul 19, 2021
Staff is very knowledgeable, helpful, and friendly....
Staff is very knowledgeable, helpful, and friendly. Great buying experience. I have purchased a few new Toyotas from other dealerships but Silsbee Toyota is where I will go from now on
Jul 16, 2021
Fantastic people. Very helpful.TracyPoland was our dealer...
Fantastic people. Very helpful.TracyPoland was our dealer rep. Answered all our questions, explained everything about the car we chose. We picked the Toyota Highlander hybrid. Beautiful car with great gas mileage.
Jul 16, 2021
Tracy was very professional, not pushy and had everything...
Tracy was very professional, not pushy and had everything all ready for me to go when I arrived. Best sales person I have ever dealt with
Jun 04, 2021
Traci is the best this is the second time I have bought...
Traci is the best this is the second time I have bought from Silsbee Toyota and I will never go anywhere else great people and place
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Ben Burla
Sales
Jun 23, 2021
The employees that work at the Toyota Dealership in...
The employees that work at the Toyota Dealership in Silsbee Texas are extremely kind and friendly. Ben Burla is the salesmen that me and my wife like to deal with.
Jun 01, 2021
I was interested in buying a new car and decided to stop...
I was interested in buying a new car and decided to stop by Silsbee Toyota and was greeted by Ben Burla. I am a elderly woman and am use to being treated like one. NOT Mr Burla!!!! He greeted me like he had known me forever...answered all my stupid questions with a smile and patience. Laughed at my jokes and by the time I left I had complete confidence in him. I am very pleased with my purchase...THANKS MR. BURLA!!!!
May 26, 2021
I have purchased two vehicles from Ben Burla with Silsbee...
I have purchased two vehicles from Ben Burla with Silsbee Toyota and each time I had an outstanding and professional experience. Ben is honest, trustworthy and extremely knowledgeable. Mr. Burla's attention to detail and his customers satisfaction is always unparalleled. I highly recommend Ben Burla at Silsbee Toyota.
May 14, 2021
I do not appreciate having to write a twenty five word...
I do not appreciate having to write a twenty five word review especially when you refuse to accept the review without it. That is all.
Apr 12, 2021
Very helpful friendly staff. We had a very good...
Very helpful friendly staff. We had a very good experience with this dealership. The sales lady was very helpful explaining all the different bells and whistles. Good experience
Jessie Bier
Service Advisor
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 17, 2021
Upon arriving at the dealership I was greeted by your...
Upon arriving at the dealership I was greeted by your very friendly Team. Work was completed in a timely manner and the waiting area is excellent for the duration of my stay. Excellent service!
Jul 08, 2021
The service dept fixed the leak in a/c no more water is...
The service dept fixed the leak in a/c no more water is pouring on my floor. I am happy. Jessie was very helpful. Thank you
Jul 07, 2021
I love dealing with Silsbee Toyota. Very friendly and...
I love dealing with Silsbee Toyota. Very friendly and fast service. They explain everything that is being done and that needs to be done. Thank you
Jul 03, 2021
Another A+++ visit from the Best Toyota service ever!...
Another A+++ visit from the Best Toyota service ever! Jessie and the girls are awesome! And shout out to the tech that fixed my 4Runner!
Tony Vega
Used Car Manager
Jul 19, 2021
Staff is very knowledgeable, helpful, and friendly....
Staff is very knowledgeable, helpful, and friendly. Great buying experience. I have purchased a few new Toyotas from other dealerships but Silsbee Toyota is where I will go from now on
Jul 16, 2021
Tracy was very professional, not pushy and had everything...
Tracy was very professional, not pushy and had everything all ready for me to go when I arrived. Best sales person I have ever dealt with
Jul 09, 2021
Zac Tucker was a great salesman. Easy to talk to,...
Zac Tucker was a great salesman. Easy to talk to, answered all my questions no matter how many times i texted or called, very personable once we met because we did everything else by phone since i live an hour away. Checked on us the following day also. He gets three thumbs up from The Coleman's!
Jun 23, 2021
Very friendly and informative. Fast to respond to...
Very friendly and informative. Fast to respond to questions. Great experience!
Jun 16, 2021
Walter made buying my Tacoma easy and pleasant. I would...
Walter made buying my Tacoma easy and pleasant. I would buy another vehicle from him in the future! He got all the add ons completed and delivered in a timely manner!
Amanda Jordan
Service Advisor
Jul 30, 2021
I am always pleased with Silsbee Toyota. This last time,...
I am always pleased with Silsbee Toyota. This last time, however, I was there almost 2 hours to get my tires rotated. I guess they were busy?
Jul 23, 2021
Helpful, and quick response. Short wait time. Everyone...
Helpful, and quick response. Short wait time. Everyone was friendly and welcoming. Would recommend to others for service. And will return for service myself as needed.
Jul 22, 2021
Great service been coming here for service since the...
Great service been coming here for service since the vehicle was new. I really like the new video of the service report. Will continue with the service
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 15, 2021
Very courteous and professional.Great- great - great good...
Very courteous and professional.Great- great - great good - good - good - good- good - good- good - good- good- good - good - thanks-thanks - thanks - thanks - thanks - thanks - thanks
Heath Mitchell
New Car Sales Manager
Jul 19, 2021
Staff is very knowledgeable, helpful, and friendly....
Staff is very knowledgeable, helpful, and friendly. Great buying experience. I have purchased a few new Toyotas from other dealerships but Silsbee Toyota is where I will go from now on
Jul 09, 2021
Zac Tucker was a great salesman. Easy to talk to,...
Zac Tucker was a great salesman. Easy to talk to, answered all my questions no matter how many times i texted or called, very personable once we met because we did everything else by phone since i live an hour away. Checked on us the following day also. He gets three thumbs up from The Coleman's!
Jun 23, 2021
Very friendly and informative. Fast to respond to...
Very friendly and informative. Fast to respond to questions. Great experience!
Jun 22, 2021
Nice building and area. Salesman was Ok, pleasant...
Nice building and area. Salesman was Ok, pleasant personality. His sales tactic was pressuring almost feigning begging. The dealership initial offers were terrible but then magically 5 min later they are double? I probably won’t go back to purchase anything.
Jun 15, 2021
I will continue to deal with Walter as long as he is...
I will continue to deal with Walter as long as he is there. Water is the reason we continue to buy Toyota. Very knowledgeable and kind.
Jason Elmore
Sales
Jun 19, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Oct 25, 2019
Great dealership!
Thanks Jason for working a fabulous deal! Care & Professionalism at it's best!!! After losing everything during Imelda .... Dealership had compassion while working the deal.... truly appreciated!
Oct 16, 2019
I feel Blessed and Happy!
Jason Elmore was professional, nice, and patient. I would highly recommend Silsbee Toyota. I previously purchased my Toyota Camry LE here 14 years ago. Toyota Going Places
Oct 08, 2019
My Prius
Jason our salesman found me another Prius with the features I wanted after Imelda flooded my 2017 Prius we had bought from Silsbee Toyota! They helped us the both vehicles when We needed help filling claims and getting what I love - a new Prius.. Thank You, Johnetta Turner
Jim Shirey
Service Manager
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 07, 2021
I love dealing with Silsbee Toyota. Very friendly and...
I love dealing with Silsbee Toyota. Very friendly and fast service. They explain everything that is being done and that needs to be done. Thank you
Jul 03, 2021
Another A+++ visit from the Best Toyota service ever!...
Another A+++ visit from the Best Toyota service ever! Jessie and the girls are awesome! And shout out to the tech that fixed my 4Runner!
Jul 01, 2021
I can always rely on the service department to do the...
I can always rely on the service department to do the required service right the first time in a timely and professional manner and at a fair price. They have a great team that I trust.
May 03, 2021
We have excellent service in the service department at...
We have excellent service in the service department at Silsbee Toyota. They take care of my car and my husband's Tacoma. They remember us and our vehicles.
Walter Stephens
Sales
Jul 01, 2021
I can always rely on the service department to do the...
I can always rely on the service department to do the required service right the first time in a timely and professional manner and at a fair price. They have a great team that I trust.
Jun 16, 2021
Walter made buying my Tacoma easy and pleasant. I would...
Walter made buying my Tacoma easy and pleasant. I would buy another vehicle from him in the future! He got all the add ons completed and delivered in a timely manner!
Jun 15, 2021
I will continue to deal with Walter as long as he is...
I will continue to deal with Walter as long as he is there. Water is the reason we continue to buy Toyota. Very knowledgeable and kind.
May 24, 2021
I have bought two vehicles from sisbee Toyota and had a...
I have bought two vehicles from sisbee Toyota and had a great experience both times. The sales staff are friendly and experienced. If you need a new or used vehicle go see Austin or Walter,they will treat you right!
May 18, 2021
As always friendly reliable service with hometown feel I...
As always friendly reliable service with hometown feel I always enjoy seeing Walter who I buy all of my vehicles and Jessie in the Service department. Service made simple.
James Redd
Sales
Jul 19, 2021
Staff is very knowledgeable, helpful, and friendly....
Staff is very knowledgeable, helpful, and friendly. Great buying experience. I have purchased a few new Toyotas from other dealerships but Silsbee Toyota is where I will go from now on
Jun 23, 2021
Very friendly and informative. Fast to respond to...
Very friendly and informative. Fast to respond to questions. Great experience!
Jun 13, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 11, 2021
James was amazing from beginning to the end.. He was...
James was amazing from beginning to the end.. He was super helpful. He went above and beyond!!! Thank you for everything you have done for my family!
Apr 12, 2021
Silsbee Toyota and James were very easy to work with....
Silsbee Toyota and James were very easy to work with. James did a great job working a good deal for me. I love my Jeep.
Sarah Hinson
Service Coordinator
Jul 30, 2021
I am always pleased with Silsbee Toyota. This last time,...
I am always pleased with Silsbee Toyota. This last time, however, I was there almost 2 hours to get my tires rotated. I guess they were busy?
Jul 23, 2021
Helpful, and quick response. Short wait time. Everyone...
Helpful, and quick response. Short wait time. Everyone was friendly and welcoming. Would recommend to others for service. And will return for service myself as needed.
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 07, 2021
I love dealing with Silsbee Toyota. Very friendly and...
I love dealing with Silsbee Toyota. Very friendly and fast service. They explain everything that is being done and that needs to be done. Thank you
Jul 03, 2021
Another A+++ visit from the Best Toyota service ever!...
Another A+++ visit from the Best Toyota service ever! Jessie and the girls are awesome! And shout out to the tech that fixed my 4Runner!
Liz Harrison
BDC Manager
Jun 13, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Feb 22, 2021
Great experience. I’m pretty picky about the amount of...
Great experience. I’m pretty picky about the amount of time I spend in a dealership. They were true to their word and for me on the road.
Nov 17, 2020
Purchased 2020 Toyota Camry. From online initiation to...
Purchased 2020 Toyota Camry. From online initiation to final sale in person, the employees showed kindness and professionalism. Thanks for the help and the car!
Daniel Burroughs
Warranty Administrator
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 07, 2021
I love dealing with Silsbee Toyota. Very friendly and...
I love dealing with Silsbee Toyota. Very friendly and fast service. They explain everything that is being done and that needs to be done. Thank you
Jul 03, 2021
Another A+++ visit from the Best Toyota service ever!...
Another A+++ visit from the Best Toyota service ever! Jessie and the girls are awesome! And shout out to the tech that fixed my 4Runner!
Jul 01, 2021
I can always rely on the service department to do the...
I can always rely on the service department to do the required service right the first time in a timely and professional manner and at a fair price. They have a great team that I trust.
May 03, 2021
We have excellent service in the service department at...
We have excellent service in the service department at Silsbee Toyota. They take care of my car and my husband's Tacoma. They remember us and our vehicles.
George Steininger
Sales Person
Aug 02, 2021
Very friendly staff very knowledgeable to work with. 10...
Very friendly staff very knowledgeable to work with. 10 out of 10 good customer service George Steininger was an outstanding salesman. Will return for repeat business.
Jun 26, 2021
Excellent customer service. Very respectful with time. I...
Excellent customer service. Very respectful with time. I didn’t get the car, but it was still great.
Jun 22, 2021
Nice building and area. Salesman was Ok, pleasant...
Nice building and area. Salesman was Ok, pleasant personality. His sales tactic was pressuring almost feigning begging. The dealership initial offers were terrible but then magically 5 min later they are double? I probably won’t go back to purchase anything.
Mar 31, 2021
They got me the car I wanted, took my car and got me a...
They got me the car I wanted, took my car and got me a loan at my preferred lender. I am very pleased with this dealership. Wished I had used them first instead of going to Houston.
James Whittington
Service Manager
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 07, 2021
I love dealing with Silsbee Toyota. Very friendly and...
I love dealing with Silsbee Toyota. Very friendly and fast service. They explain everything that is being done and that needs to be done. Thank you
Jul 03, 2021
Another A+++ visit from the Best Toyota service ever!...
Another A+++ visit from the Best Toyota service ever! Jessie and the girls are awesome! And shout out to the tech that fixed my 4Runner!
Jul 01, 2021
I can always rely on the service department to do the...
I can always rely on the service department to do the required service right the first time in a timely and professional manner and at a fair price. They have a great team that I trust.
Zac Tucker
Product Specialist
Jul 09, 2021
Zac Tucker was a great salesman. Easy to talk to,...
Zac Tucker was a great salesman. Easy to talk to, answered all my questions no matter how many times i texted or called, very personable once we met because we did everything else by phone since i live an hour away. Checked on us the following day also. He gets three thumbs up from The Coleman's!
