Staff Reviews
Tracy Poland
Sales
Ben Burla
Sales
Jessie Bier
Service Manager
Amanda Jordan
Service Advisor
Tony Vega
General Sales Manager
Heath Mitchell
New Car Sales Manager
Jason Elmore
Inventory Manager
Jim Shirey
Service Manager
Walter Stephens
Sales
James Redd
Sales
Sarah Hinson
Service Coordinator
Liz Harrison
BDC Manager
Mason Garsee
Service Advisor
George Steininger
Sales Person
Dusty Brammer
BDC Manager
Tracy Poland
Sales
Oct 17, 2021
Very fast and efficient. Would definitely recommend her...
Very fast and efficient. Would definitely recommend her to anyone who needs to purchase a new car.
Oct 15, 2021
Outstanding customer service, very helpful and will do...
Outstanding customer service, very helpful and will do there best to make sure you leave with your dream vehicle.
Oct 06, 2021
I got great service! I had a awesome sale person her name...
I got great service! I had a awesome sale person her name was Tracy Poland. She got me in the vehicle I wanted at the right price. I want to say how much I appreciate her.
Oct 06, 2021
Wonderful people they are kind and understanding. I...
Wonderful people they are kind and understanding. I appreciate Tracy Poland she a great sale person. She find me just what I wanted and the price I wanted. I appreciate this lady so much!!!!
Oct 06, 2021
The salesman and financing team are very nice. They help...
The salesman and financing team are very nice. They help me getting all the documents ready before I come down to buy it. Thanks
Ben Burla
Sales
Oct 14, 2021
Salesman was professional, kind and informative....
Salesman was professional, kind and informative. Financial person was also easy to deal with. Would recommend this dealership to friends
Aug 12, 2021
The easiest car buying experience I've ever had! Mr....
The easiest car buying experience I've ever had! Mr. Burla was very fast at Answering All my Questions & texting me pictures of Inventory. He was very informative, helpful, & friendly. Very Satisfied with my Purchase! 2021 Toyota Highlander 🖤🖤
Jun 23, 2021
The employees that work at the Toyota Dealership in...
The employees that work at the Toyota Dealership in Silsbee Texas are extremely kind and friendly. Ben Burla is the salesmen that me and my wife like to deal with.
Jun 01, 2021
I was interested in buying a new car and decided to stop...
I was interested in buying a new car and decided to stop by Silsbee Toyota and was greeted by Ben Burla. I am a elderly woman and am use to being treated like one. NOT Mr Burla!!!! He greeted me like he had known me forever...answered all my stupid questions with a smile and patience. Laughed at my jokes and by the time I left I had complete confidence in him. I am very pleased with my purchase...THANKS MR. BURLA!!!!
May 26, 2021
I have purchased two vehicles from Ben Burla with Silsbee...
I have purchased two vehicles from Ben Burla with Silsbee Toyota and each time I had an outstanding and professional experience. Ben is honest, trustworthy and extremely knowledgeable. Mr. Burla's attention to detail and his customers satisfaction is always unparalleled. I highly recommend Ben Burla at Silsbee Toyota.
Jessie Bier
Service Manager
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Aug 09, 2021
Service Center staff is excellent! Amanda, Sarah, and...
Service Center staff is excellent! Amanda, Sarah, and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Aug 09, 2021
Jessie and the service department did and excellent job...
Jessie and the service department did and excellent job of taking care of my 08 4Runner. They were courteous and listened to my concerns. Jessie undated me on the progress on my vehicle while I waited.
Aug 08, 2021
Our vehicle was serviced in a timely manner. The service...
Our vehicle was serviced in a timely manner. The service manager were courteous, and listened to my concerns before servicing the vehicle. The service technician gave me confidence that our vehicle could make a long trip despite the mileage one the vehicle.
Aug 04, 2021
this dealership is wonderful i would reccomend it to...
this dealership is wonderful i would reccomend it to anyone the staff is friendly they let me know what services are due and i appreciate that thank you Silsbee Toyota service
Amanda Jordan
Service Advisor
Oct 01, 2021
Got me in and out in under a hourEnjoyed talking with...
Got me in and out in under a hour Enjoyed talking with Walter Steven’s while waiting
Sep 24, 2021
Always a pleasure … never any problem when dealing with...
Always a pleasure … never any problem when dealing with staff always professional, readily available with any concerns and questions
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Sep 08, 2021
As usual, everything came off without a hitch. Friendly,...
As usual, everything came off without a hitch. Friendly, courteous service reps and fast service. The only thing that agitated me is they try to get me to replace ac air filter and other services. The ac air filter is a total scam. The other services I can get at literally a third of the price at a reputable mechanic which is ridiculous
Aug 23, 2021
Get everything needed done, and call when your car is...
Get everything needed done, and call when your car is ready! Friendly Staff, they explain everything you need to know about what is being done to Your vehicle.
Tony Vega
General Sales Manager
Oct 06, 2021
The salesman and financing team are very nice. They help...
The salesman and financing team are very nice. They help me getting all the documents ready before I come down to buy it. Thanks
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Aug 04, 2021
James was my salesman and he was very kind and...
James was my salesman and he was very kind and knowledgeable. He helped me get the car I wanted for the price I wanted with no pressure. Everyone I have encountered at the dealership before and since my purchase has been very kind and welcoming. I have recommended this dealership many times to friends and family.
Aug 03, 2021
The service is awesome!!They go above and beyond to...
The service is awesome!! They go above and beyond to help you. They are always friendly and smiling! I Will recommend them to my friends!
Jul 19, 2021
Staff is very knowledgeable, helpful, and friendly....
Staff is very knowledgeable, helpful, and friendly. Great buying experience. I have purchased a few new Toyotas from other dealerships but Silsbee Toyota is where I will go from now on
Heath Mitchell
New Car Sales Manager
Oct 14, 2021
Salesman was professional, kind and informative....
Salesman was professional, kind and informative. Financial person was also easy to deal with. Would recommend this dealership to friends
Oct 08, 2021
Very pleasant, no pressure environment. Had a great...
Very pleasant, no pressure environment. Had a great buying experience. We drove all the way from Houston to buy a car here. Highly recommend Walter Stephens and James Redd.
Oct 06, 2021
I got great service! I had a awesome sale person her name...
I got great service! I had a awesome sale person her name was Tracy Poland. She got me in the vehicle I wanted at the right price. I want to say how much I appreciate her.
Oct 06, 2021
Wonderful people they are kind and understanding. I...
Wonderful people they are kind and understanding. I appreciate Tracy Poland she a great sale person. She find me just what I wanted and the price I wanted. I appreciate this lady so much!!!!
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jason Elmore
Inventory Manager
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 19, 2020
Being a single mom, everyone at Toyota Silsbee especially...
Being a single mom, everyone at Toyota Silsbee especially my salesman Jason Elmore gave me no hassel. This was my second purchase from them and I will be back and refer others. Thank you so much
Mar 05, 2020
The whole Silsbee Toyota team was awesome, everyone made...
The whole Silsbee Toyota team was awesome, everyone made sure everything was easy and perfect for me, thanks again guys, I love my new car!!!
Oct 25, 2019
Great dealership!
Thanks Jason for working a fabulous deal! Care & Professionalism at it's best!!! After losing everything during Imelda .... Dealership had compassion while working the deal.... truly appreciated!
Oct 16, 2019
I feel Blessed and Happy!
Jason Elmore was professional, nice, and patient. I would highly recommend Silsbee Toyota. I previously purchased my Toyota Camry LE here 14 years ago. Toyota Going Places
Jim Shirey
Service Manager
Sep 30, 2021
AWESOME EXPERIENCE! Every single time! Customer service...
AWESOME EXPERIENCE! Every single time! Customer service called me to remind me I was at 5000 miles and needed to come in. Appointment was made for next morning. Greeted with a smile, learned something new about my vehicle features AND received a complimentary ride to work with a very nice gentleman who shared the same music interest as myself, but was willing to change the music to whatever I preferred. This is my 3rd vehicle purchase from Silsbee Toyota and I can promise it wont' be my last. From sales to customer service following the purchase - TOP NOTCH! I <3 Silsbee Toyota!
Sep 24, 2021
Always a pleasure … never any problem when dealing with...
Always a pleasure … never any problem when dealing with staff always professional, readily available with any concerns and questions
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jul 22, 2021
The dealership was wonderful. They were ready for me when...
The dealership was wonderful. They were ready for me when I walked in. Got my car back in a reasonable time. The staff was friendly and facility was nice to wait whike I got the vehicle serviced.
Jul 07, 2021
I love dealing with Silsbee Toyota. Very friendly and...
I love dealing with Silsbee Toyota. Very friendly and fast service. They explain everything that is being done and that needs to be done. Thank you
Walter Stephens
Sales
Oct 08, 2021
Very pleasant, no pressure environment. Had a great...
Very pleasant, no pressure environment. Had a great buying experience. We drove all the way from Houston to buy a car here. Highly recommend Walter Stephens and James Redd.
Aug 31, 2021
Great overall experience. They had the car we were...
Great overall experience. They had the car we were looking for. I thought that they were fair on my trade in. Thanks Silsbee Toyota. Matt
Aug 22, 2021
Amazing experience! Easiest car purchase and delivery !...
Amazing experience! Easiest car purchase and delivery ! We will be back for our next car or truck! Mr Stephens and the management went above and beyond to find us exactly what we wanted.
Jul 01, 2021
I can always rely on the service department to do the...
I can always rely on the service department to do the required service right the first time in a timely and professional manner and at a fair price. They have a great team that I trust.
Jun 16, 2021
Walter made buying my Tacoma easy and pleasant. I would...
Walter made buying my Tacoma easy and pleasant. I would buy another vehicle from him in the future! He got all the add ons completed and delivered in a timely manner!
James Redd
Sales
Oct 08, 2021
Very pleasant, no pressure environment. Had a great...
Very pleasant, no pressure environment. Had a great buying experience. We drove all the way from Houston to buy a car here. Highly recommend Walter Stephens and James Redd.
Aug 04, 2021
James was my salesman and he was very kind and...
James was my salesman and he was very kind and knowledgeable. He helped me get the car I wanted for the price I wanted with no pressure. Everyone I have encountered at the dealership before and since my purchase has been very kind and welcoming. I have recommended this dealership many times to friends and family.
Jul 19, 2021
Staff is very knowledgeable, helpful, and friendly....
Staff is very knowledgeable, helpful, and friendly. Great buying experience. I have purchased a few new Toyotas from other dealerships but Silsbee Toyota is where I will go from now on
Jun 23, 2021
Very friendly and informative. Fast to respond to...
Very friendly and informative. Fast to respond to questions. Great experience!
Jun 13, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Sarah Hinson
Service Coordinator
Oct 11, 2021
Awesome people to deal with. Keep you informed the whole...
Awesome people to deal with. Keep you informed the whole way. Fast and friendly dealership
Oct 01, 2021
Got me in and out in under a hourEnjoyed talking with...
Got me in and out in under a hour Enjoyed talking with Walter Steven’s while waiting
Sep 24, 2021
Always a pleasure … never any problem when dealing with...
Always a pleasure … never any problem when dealing with staff always professional, readily available with any concerns and questions
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Sep 08, 2021
As usual, everything came off without a hitch. Friendly,...
As usual, everything came off without a hitch. Friendly, courteous service reps and fast service. The only thing that agitated me is they try to get me to replace ac air filter and other services. The ac air filter is a total scam. The other services I can get at literally a third of the price at a reputable mechanic which is ridiculous
Liz Harrison
BDC Manager
Sep 10, 2021
Service Center staff is excellent! Amanda, Sarah, Mason...
Service Center staff is excellent! Amanda, Sarah, Mason and Jessie are very professional and knowledgeable about work to be done as well as the work that was performed.
Jun 13, 2021
James helped me get into a nice rav4. Very friendly guy...
James helped me get into a nice rav4. Very friendly guy and made the deal easy. Jo finalized the sale fast and understandable. The car was clean and full of gas. Great people at Silsbee Toyota.
Jun 03, 2021
Was sold a used dodge pickup. It had unknown to me...
Was sold a used dodge pickup. It had unknown to me problems when bought. I thought I was buying a in good working order truck. Now it will cost me another 2,000 or more dollars and YOUR Service manager WILL NOT even return a phone call to talk about it. That tells me he knew the problems and FAILED to inform the buyer. I am floored that a “ reputable car dealer“ would do this to someone. SHAME ON ALL OF YOU!!!!! I will NEVER buy there again. If you are lying about this what else are you doing that’s SHADY. (409) 790-3683 if you want to make it RIGHT. What happend to me should NEVER EVER happen at a reputable dealership like I thought this one was. Pretty sure this response to how my experience has been so far will get deleted and trashed. However if you and your dealership is truely decent human beings maybe this will get someone’s attention and i could at least get a phone call back!!
Mar 12, 2021
Loved the dealership and everyone that worked with me....
Loved the dealership and everyone that worked with me. Very pleasant and friendly staff. Be there over backwards to make a deal and get me in a new car.
Feb 22, 2021
Great experience. I’m pretty picky about the amount of...
Great experience. I’m pretty picky about the amount of time I spend in a dealership. They were true to their word and for me on the road.
Mason Garsee
Service Advisor
Oct 01, 2021
. I came in to have a key made for an older Toyota we...
. I came in to have a key made for an older Toyota we purchased. Service was fast and Mason Garsee was very helpful. Love Silsbee Toyota!
Sep 30, 2021
AWESOME EXPERIENCE! Every single time! Customer service...
AWESOME EXPERIENCE! Every single time! Customer service called me to remind me I was at 5000 miles and needed to come in. Appointment was made for next morning. Greeted with a smile, learned something new about my vehicle features AND received a complimentary ride to work with a very nice gentleman who shared the same music interest as myself, but was willing to change the music to whatever I preferred. This is my 3rd vehicle purchase from Silsbee Toyota and I can promise it wont' be my last. From sales to customer service following the purchase - TOP NOTCH! I <3 Silsbee Toyota!
Sep 28, 2021
Excellent timely service Nathan the service advisor was...
Excellent timely service Nathan the service advisor was top flight will use them again definitely
Sep 28, 2021
Service was very prompt. All employees were very...
Service was very prompt. All employees were very courteous and friendly ready to assist and the donuts were excellent
Sep 24, 2021
Always a pleasure … never any problem when dealing with...
Always a pleasure … never any problem when dealing with staff always professional, readily available with any concerns and questions
George Steininger
Sales Person
Aug 02, 2021
Very friendly staff very knowledgeable to work with. 10...
Very friendly staff very knowledgeable to work with. 10 out of 10 good customer service George Steininger was an outstanding salesman. Will return for repeat business.
Jun 26, 2021
Excellent customer service. Very respectful with time. I...
Excellent customer service. Very respectful with time. I didn’t get the car, but it was still great.
Jun 22, 2021
Nice building and area. Salesman was Ok, pleasant...
Nice building and area. Salesman was Ok, pleasant personality. His sales tactic was pressuring almost feigning begging. The dealership initial offers were terrible but then magically 5 min later they are double? I probably won’t go back to purchase anything.
Mar 31, 2021
They got me the car I wanted, took my car and got me a...
They got me the car I wanted, took my car and got me a loan at my preferred lender. I am very pleased with this dealership. Wished I had used them first instead of going to Houston.
