Tracy Poland iss the best salesperson ever

Seamless purchase of our brand new Land Cruiser with Tracy! Ordered me exactly what I wanted, no haggling, paid top dollar for my trade in, kept me informed through the whole process of waiting on my exact car to arrive! 10/10! Take your business to Silsbee!

Brad is a great salesman and helped us get in the vehicle we wanted! Very straight forward and honest. Made the buying process quick and easy.

Tracy Poland was very helpful and professional. I would highly recommend her. Very good experience.

Tracy Poland was very pleasant and easy to work with. I would highly recommend. The service was very expedient.

We had an amazing experience working with Brad! My husband and I recently purchased our new car, and he made the entire process smooth and stress-free from start to finish. He was friendly, patient, and incredibly knowledgeable — he took the time to answer all of our questions and made sure we felt confident in our decision. It’s rare to find someone who genuinely cares about helping you find the right vehicle rather than just making a sale, but that’s exactly what he did. We truly appreciate his honesty, professionalism, and kindness throughout the process. We couldn’t be happier with our car and the service we received. Highly recommend asking for Brad if you’re in the market for a new vehicle!

We had a great salesman. Todd took great care of us. He was with us every step of the way. Everyone was so nice.

Todd was awesome and did a great job!! He made it feel like we're old friends

Todd Trahan is definitely the man to see. Not pushy at all and made for a very pleasant buying experience.

James Redd went above and beyond to help return our truck to us in a timely manner.

Very friendly people. Todd Trahan was my sales rep and he was very attentive and made sure I had everything I needed. Would definitely recommend buying from here if you are looking for a car.

Excellent customer service! Service depatent is TOP notch!

UPDATED RESOLUTION: After seeing the original review the general manager, Justin, reached out to me. He was extremely sincere and concerned that my experience was less than satisfactory. He Listened to my concerns and recount of the interactions with understanding. The conversation in no way felt like a standard "damage control" call like I would expect. Justin went over the warranties in question with great detail, even giving me the option to review/cancel the ones I had not wanted. Hearing first hand how high the expectations are for customer service, and the willingness to go above and beyond to make sure the experience is excellent, there is no other dealership I would rather do business with. ORIGINAL REVIEW (RESOLVED) -Misleading information regarding warranties, intimidation and threats about raising the price - I was repeatedly told appearance an theft warranty was not optional. However, they are listed as Optional in the documents. The sales man claimed ignorance when I asked for more detailed information. Once I was in Joe Nallie's office to review the contract, I asked specifically for information. I received vague information and was told he would print it for me, but immediately put the signature pages in front of me. I picked each one up, trying to read carefully. Joe repeatedly spoke out, as if making small talk. Abruptly and loudly commenting on things out of context. It felt like purposeful, rude distractions. The papers were shuffled and our of order multiple times and questions dodged. I did eventually find the page on the specific warranty. I pointed out the document states clearly it was NOT mandatory for purchase. His response was very snide, "Well ,I can just raise the price of the car. If that's a problem." I was literally shocked at how quickly the tone changed from dismissive to contentious. I absolutely should have walked out, but before I could really grasp what I was being told. He pulled a document identical to the one in my hands, and said "Plus you already signed it." I guess that's what all the shuffling was about, I was purposefully mislead and lied to. I regret not walking out. I've seen first hand that this dealership, like many others are conniving and will absolutely take advantage. So you know, the RESISTALL360 is optional. The product being applied to the car does NOT mean you have to Purchase the service of covering the optional warranty. But be prepared you will get major push back, threats of raising prices and down right rude behavior if you question it.

We bought a 2025 Tacoma on 10/12/25. Ben Burla was our salesman. He was informative, knowledgeable, professional, patient, and pleasant to deal with.

Brad was great. Would buy a car from him and any day.

Brad was wonderful! Very satisfied with car purchase!

The staff. Was so polite. Helpful.Todd was excellent. In explaining. Everything. He had so much patients with. Me. Definitely best experience.

Tracy and Randy were awesome!!! They helped me find exactly what I wanted. Love my new 4 Runner!!

I have purchased 4 vehicles from Silsbee Toyota. Ben Burla was my salesman on all my purchases. Mr. Burla always goes out of his way to ensure his customers get exactly what they want. Great experience!

As always great service